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August 2023 by Marla P.
Altoona store is awful. We are remodeling a house. So far we have returned 3 vanities that were smashed, a bathtub that had the end completely broken, a toilet that was broken, and today I purchased replacement globes for lights that were very delicate. They didn't wrap them! I was unloading a big order and should have been watching them so they do their job I guess. Only stacked them and put them in a bag. Needless to say all but one was shattered when I got home. Pathetic store. No one to help you. One old man stood in the middle of the aisle and just yelled for help until someone finally came. I hate Altoona Lowes. I only gave it one star because you have to.
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July 2023 by Jessie R.
We just had a wonderful experience with Andrea Castille in the window blinds department!!! We didn't know what exactly we wanted or where to start. She made the whole process very simple and actually very fun! We'll be back as long as we're treated like that!!! Thank you Andrea!
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December 2022 by Matthew U.
I'm not even quite sure why we came here. I think it was because my dad is itching to buy a new mower and with the colder weather setting in you can get a deal. That or maybe it was a grill. I'm not even sure.I turn into a toddler when I have to go into a hardware store without the need to actually purchase anything. I drag my feet, dawdle, and make up games in my head to pass the time.We browsed the aisles for a bit and what they had left with their inventory of what my dad was seeking. Ultimately we ended up not finding what he wanted and left. Needless to say, I snapped out of my toddler phase and was exited to leave.
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May 2021 by Timothy R.
The "Absolute Worst" place to shop, have been my experiences ! (40 yr customer) . This store and it's employees seems to get "worse" each and every time I visit. The newly relocated items are beyond a "normal" person's thinking. The employee's are definitely rude and don't seem to care if you need help or not. They pass by, avoiding eye contact, or even a "polite", "may I help you find something Sir" !!! My biggest complaint lately, is the "total lack of respect," when it comes to interacting with the employees. DO NOT address me as: "honey", "what's up buddy", "what's happening boss", or "what da you need pal"! I'm closing out my account !
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April 2021 by Donnie M.
I had the most horrendous customer service experience at this Lowe's. I purchased two vanity lights, when I got home, one was broken in the box. I called the store knowing they didn't have anymore in stock. First off, customer service said they couldn't order me a replacement and transferred me to electrical.When I spoke to electrical, he said they didn't have and didn't have any coming in, no idea when they would get a replacement. He said I could check lowes.com. Then he offered to check the Johnstown and State College stores. I asked if it could be shipped to the Altoona store. To which I was told no, because Lowe's charges itself $70 to ship an item store to store. Which is ridiculous and cannot possibly be true.Nonetheless, I would either have to waste my own gas driving to the Johnstown or State College store. Or order my own replacement on Lowe's.com and then return the damaged item. Which is what I had to do.Had I not already installed the one that wasn't damaged, I would have returned both and shopped elsewhere.I have only shopped at Lowe's for home improvement and repair products for years, but I will be shopping elsewhere from now on.I worked in retail for 8 years and this is not how customer service should would. The Lowe's representative should have ordered a replacement from one of the other stores without question or comment. Or ordered a replacement from Lowes.com themselves.