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February 2024 by M F
Run away from this place go to liberty taxes you will thank me later
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January 2024 by Catherine Weyant
Not honest horribly ran. Staff lies.
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May 2023 by Melanie Tinsman
My specialist is long time preparer and long time friend...he's very efficient, knowledgeable, timely. He answers all questions plus he has a good sense of humor.
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April 2023 by Nicholas Marlowe
Great service! My tax professional went well above and beyond for me!!
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March 2023 by J S
I am so worried now these people are disrespectful to me and my family and friends I referred these people to them they take there info and hang up on them and then my friend calls and they leave him on hold and never return my local taxes was sent supposedly and I never received it my personal info is lost somewhere in the mail and they don't care I spend a lot of money here this place don't even care to call me and follow up money wasted and info lost I am so mad smh I am so scared now no one wants to help me they putting me on hold or just ignoring me
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March 2023 by Krishaun Davis
From the moment my Wife and I walked through the door staff made us feel very comfortable. Senior Tax Analyst Rania Abdalgbar was very patient and thorough in explaining to us the income tax filing process. We are very pleased with the level of professionalism displayed by Rania. She was very pleasant to work with. We thank God that we decided to let H&R Block prepare our taxes this season.
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March 2023 by Tiffany Iraca
BEWARE!!! MUST READ!!! I had an absolutely horrifying experience with this office! Very unprofessional and unorganized staff! My tax preparer was great with my husband and I however due to unknown reasons she was terminated. The day this took place i happened to be at the office in ivyside plaza Altoona Pa. I approached the manager Nicole and told her I would like my file so I can move on elsewhere to have my taxes finished. Nicole informed me that she couldn’t find any of my things and would call me if they did. I had no choice but to go to the Walmart plaza and have my taxes finished. Which I absolutely didn’t want to do but had no choice as they already had the important information loaded. The staff at the Walmart plaza were amazing. The tax preparer whom finished my taxes also reached out to the ivy side office in which they stated to her they still couldn’t find any of my stuff. Here I am scared to death as a business owner and a wife and mother all of our most crucial and valuable information is gone and in the hands of a stranger! Who has it? Where did it go? What are they going to do with it? My husband and myself and our 4 minor children our social security numbers, birthdays, address, all of our business information and more just vanished from H&R Block’s hands! I trusted these people with my personal information now I have to worry about everyone in my household with identity theft, our credit, misuse of our information! You name it! I’m terrified for our 4 children what about their future if this is all in the wrong hands???? Please stay away from H&R Block no one deserves this happening to them! It’s a very stressful and worrying situation they are putting my family through with this situation!
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March 2023 by johnny santiago
These people are by far the best no I am not getting paid to say this Nicole and Catherine rick and Rania these people helped me at first I was a nervous wreck scared to deal with the IRS and they all came together and assisted me Catherine was amazing I recommend this place they care for us and we all matter to them thanks guys I can't sleep tonight thanks to y'all all God bless you all a see you next year
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April 2022 by Walt Schumacher
Debbie Nileski always does an outstanding job. She a true trusted representative of your company.
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April 2022 by Wendy Rairie
Went above and beyond to help resolve the tax issue I had.
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March 2022 by Deborah Bennett
I received a notice in the mail around Feb 28th 2022, about my 2018 local tax for PA from Berkheimer. I called Debbie Nileski who has done our taxes that last three years but not 2018. I talked to her and she said to email a copy to her. I tried calling her a few times over the next three weeks. I could not reach her, Finally she picked up at 9 am. She said she never received the copy from email. I told her it went through. I told her I could never reach her, she said our help at the the front desk was not doig their job accordingly. Passing the buck. She said she would look into it. I went to the office unannounced Tuesday, March 8, 2022 and she said she would make an appointment for Thursday at 1 pm March 10th. I arrived and checked in and waited, she said she had a client and could not see me. WOW, how unprofessional. She said leave your papers here and when I get a chance to do them I will send everything back in the mail. She has been blowing me off for weeks and did not honor my appointment. I went and got gas and my gut told to to go back and get my papers and I did. She could not even find the one paper, finally after 10 minutes she found it. Her client finally left and she still would not wait on me. If you need help after the fact DO NOT go to her. If you need something done right don't go to her. If you like being lied to, Debbie Nileski is the one. I finally got it straightened out at the other H and R Block at Plank Rd. Go see them. By the way we received a bigger refund then what she found. I will go to someone else.
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February 2022 by Ryan Revak
My reason is that Catherine, whom had taken care of me made me feel really comfortable. She got me everything that was due to me. Very grateful that I chose to go to H &R Block and that office location. Great personality!!!
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February 2022 by Jenipher Cooney
My guy Richard is thorough,efficient and gets me out,which I appreciate!
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May 2021 by Robyn Laino
We didn't have an appointment the day we went so we did end up waiting 2-3 hours. However the tax preparer was quick with our taxes, we only had one 1099 to file though so there wasn't much. We did apply for the refund advance loan and even though we had over a 5,000 refund was only approved for $250. They don't tell you what you are getting, you don't know until the bank approves it and deposits it. We weren't really happy about that but there isn't anything you can do except apply and see what they approve you for. I also found out later, when my refund did not arrive within the 21 days that she had made an error on the recovery rebate credit section. Even though we were claiming our 3 children as dependents on this return she did not add the missing stimulus money for them or even ask about the stimulus money that we did receive. So there was an incorrect amount put in that section and so our refund was delayed so that it could be corrected from what I was told and understood.
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May 2021 by John Thompson
dependability and reasonable value for the amount of work you did
