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December 2023 by TS
I deposited my annual bonus using the night deposit box and kept checking my account throughout the day with no indication of the deposit. Finally called the FNB Greenwood branch to see what the problem was. Was casually told, oh, I was going to call you. We need to hold this for 5-7 days.
Hmmmm, same amount as previous years and never had this occur. It's a payroll check from a prominent business in the area. Told my boss about it and he said he hates FNB! I am headed to the bank to pick the check up to move to a different back. Sad because I have been with FNB since they were Laurel Bank. So sad how FNB has declined.
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December 2023 by Tammie Boston
Recently there is a lot of new people at the branch and the drive through is ignored. I sat at the window for 10 minutes not even being acknowledged and finally left. I never had this problem before. I will no longer use this branch.
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October 2023 by Kieran H
Waiting over 45 minutes to have them answer the phone.
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June 2023 by PK Tompson
Hours on the door say open until 5pm, got there at 4:40pm and they were closed. I have never had one good experience with this bank.
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May 2023 by Megan M
never answer their phone
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January 2023 by Bruce “Pitbull legend” Shaw
I have been with this bank for years never had a problem, go in to cash my check and they say they can’t do it bc I need a different account well I have been cashing the same check for many years. Rude and unprofessional would not recommend
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December 2022 by pitbull legend
I have been with this bank for years never had a problem, go in to cash my check and they say they can’t do it bc I need a different account well I have been cashing the same check for many years. Rude and unprofessional would not recommend
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November 2022 by Bill Shultz
Stopped by this location to try and make a payment on my car loan. The teller wouldn’t accept anything but cash as “their machine was down”. Not sure how a BANK doesn’t have a way to process credit card payments. Inconvenient
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July 2022 by DJ Miller
This has been my main bank since the one over on Logan Boulevard closed. Everyone here is very nice and they treat you well
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June 2022 by Evan Schirf
This branch and its employees are amazing, very polite, and customer-oriented! I highly recommend this branch, but the FNB Corp is a difficult company to work with. Their mobile banking application has major outages at peak hours and no two-factor authentication or password expiration dates (both MASSIVE security holes). Their corporate credit card services and customer service is frustrating to navigate and cannot handle something as simple as a name change or address change.
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June 2022 by Matthew U.
What a nightmare of a bank branch to visit and utilize. This branch is located in a very busy plaza that has a constant traffic flow. It was very hard just to get into the branch from the main road. You can only imagine how hard it was to exit the branch.The ATM, if I remember correctly, is a little dated...and small. It does still serve the purpose of vehicular banking for those on the go. I just wish that this place would flow a little better. Maybe a redesign on the lot overall would be beneficial here. It is just a headache to access.
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April 2022 by Elvin Manges
Do not deal with this bank! Teller was very rude! I don’t have an account and they would not honor the check drawn on their bank. The business owner had to close his store to come to the bank to withdraw cash and hand it to me in the lobby. Inconvenience all around!
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February 2022 by Patty Trinsey
Great customer service very kind
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April 2021 by Cheryl Walter
I went to deposit my paycheck on Saturday at Plank roadbranch the lady didn't know what she was doing she put a hold on my check twice I really miss 58th street that bank is a disaster I won't be returning to that branch again very slow and customer service is so bad not professional at all
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March 2020 by abk saves
Someone said they are understaffed....that's and understatement. I waited in line w one car in front of me for like 15 mins and just to wait another 5 for service...Smh.
