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August 2023 by Neil Aleks
Nice reps, but be careful about booking the day off, you might not get a car...
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August 2023 by Henry B.
Costumer service is great. They gave us a lemon. The rear bumper skin came off on highway and sun visor fell to the floor. They charge our insurance. This is crazy.
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March 2023 by Trevin Bracken
This place was the best. No hassle whatsoever. Alexis was wonderful, gave us a great rate, shocking great and made moving my step daughter a less sad experience, because they made renting the box truck so easy and hassle free. Enterprise Johnstown is a joke, thank God for Enterprise Altoona.
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March 2023 by Daniel Holoubek
Excellent polite responsive service. The requested vehicle has been there has promised. The vehicles have been in excellent maintenance and ready to do the job. Highly recommended.
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December 2022 by Florence H.
I was very happy with my experience here. They provided great customer service and the staff was very friendly and helpful!
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July 2022 by Taylor J.
I was coming to enterprise for years until they started hiring a bunch of kids with no manners. Not only have they suddenly become super rude, but they have hiked they're prices beyond belief, now have hidden fees that'll make your head spin, and they're not taking proper care of they're vehicles. I was given a damaged vehicle which was raised into question only when returning; not happening. I mentioned it during my walk around, I called in to double check they were aware the very next day, there's no way I was going to be held accountable for something they did, but it didn't stop them from trying.. Bunch of young punks.
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March 2022 by Scott Thompson
My company often rents box trucks from businesses in the Altoona area. I just wanted to say of all my experiences in the area the Enterprise Truck staff is incredible. Trucks are always clean and in good condition. I sometimes have needs with very short notice to the Altoona branch and they always take care of us. Skyler at the Altoona location always goes above and beyond for my company and is incredible to work with. Enterprise must do great with recruiting because I would hire Skyler in a heartbeat, with his timeliness attention to detail and knowledge of not only Enterprise but my business needs as well. Enterprise is lucky to have a guy like Skyler.
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February 2022 by Tyson L.
This is a great place to rent a car. Customer service is amazing and they always have nice clean new cars. I would highly recommend this business to anyone. I have dealt with Paige and Mike. Both awesome people to work with. Highly recommended. Thanks for everything!!
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January 2022 by Walter B.
The folks had no idea on why a CC was needed to rent the car with the exception of an out of state driver. A bank card was not acceptable? Also could not give purpose of why 4 points of contact was needed with the exception of people steal rental cars. Very rude interaction with no interest as to how to resolve the issue. The only thing that was contributed was that is what corporate has said to do we don't make the rules. If i would have known there was an alternate place to rent a car I would have walked out. Your employees should be able to explain why things are needed and try to help resolve issues instead of just saying we don't make the rules. The cars windows looked like they had been smeared with an oily rag and when I mentioned it the question was would you like for me to run it through again. I would think the response should have been we will correct that immediately without the need to see if i was agreeable to taking the car in a sub-standard condition. You would think there would be some sort of QC in place. Why does the credit card have to be in the name of the renter? Also why will Enterprise not accept a debit card or cash. Good ole American currency. Legal tender. I have rented from Enterprise many times with a much better result. I did mention to the folks in your store that I now understand why there were such poor reviews. I normally do not write reviews either bad or good; however, this circumstance I think deserves one. Lastly when I was leaving the young lady had been very rude and when I told her so she had to have the last word and told me that I was the one that was rude. Great customer care right? Walter Bourgoyne
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March 2021 by Sal Nasser
After being told a truck will be available and making all the arrangements for the tripReally to pick up the truck was told sorry there is no truck availableWorst experience ever
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March 2021 by michael osborne
They were really easy to get helped with the truck I needed to move out of state and with a decent truck for a way better price than uhaul with all of their hidden costs.I will be renting from enterprise again next week I didn't have any hidden costs with Enterprise and saved over $600 using them and I rented from both companies in the last month
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April 2020 by Ginny W.
Rented a car for 2 weeks while my car was getting repaired. No problem, they brought it to me at the garage about a mile up the road. So car is fixed the day before I am to return the rental. I call them at 8am and ask if I can leave the car at the garage so I can go to my "essential job"at the prison and they say yes give the keys to them. That's friday 815am. Saturday 10ish I call and am told that they haven't picked it up yet because "we're too busy to drive all over PA picking up cars". ? Honest to God that's what she said...I asked if she realized the car was just up the road? "Yes I'm aware" was the response. I said I was concerned about my deposit and was told I'll get it when they get the car. I hung up and called corporate, they put it in to be expedited but here we are saturday 7pm. Car is still at the garage when it shouldn't be and I'm not sure if I'll get credited for returning it early or is it late now?? I find it very very hard to believe that Altoona is being overrun with people needing to rent cars. Why does this female (Ashley?) still have a job when shes so rude? This isnt just a bad day, she was rude another time when I rented a van to move my daughter from her dorm early but I dismissed it as a bad day. Seems every day is bad for Ashley.
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March 2020 by RICKY Imler
Jeremiah and Eric are great guys to work with. If they don’t have what you need they will find a way to get it. I own a small young company and look forward to growing with these two.
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November 2019 by E G.
I have rented cars for personal and work use for years. My issue with this branch is that they are often "out of cars". Even with an advanced reservation when you show up they say they don't have anything in your price class.
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November 2019 by Damian S.
Always use this location for rentals. I am definitely a frequent flyer. And have had nothing but favorable experiences. One time, they were closed for 15min by the time I got there, but the manager opened back up and rented me a vehicle. That's top notch service.
