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October 2023 by Andrew Yenchko
they won't check something unless the check engine light is on. There's a warranty, and an extra warranty, and all they can do is cause purposeful, knowledge, and direct harm to a customer.
Absolutely zero people should give the owners and worker of thus business their money. For any reason. Ever.
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August 2023 by K O.
Wow. This place has 100% gone to the dogs. I'll NEVER go back. I've had 2 dodges that I've taken there from 2006-2023 for basic maintenance and some repairs. I never had a problem and would even recommend them. The last time I was there for an oil change it was up to $75. Which is high (for a basic car) but, OK. Whatever. I just left there. I only got a basic oil change. $115. Yes. One HUNDRED and fifteen dollars. For an oil change. I understand business, inflation, I get it. I do. But that is highway robbery. Especially because they did not tell me the price before they did it. When I checked out I saw it on a sign on the counter, but when I checked in it was at the other counter with NO visible signage. Thank goodness I didn't ask them to rotate the tires, I probably would've had to go to the bank for a loan if I had! Do yourself a favor and find somewhere else to take your vehicles. This place is a joke.
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June 2023 by Heidi Wagner
Husband and I were just browsing and we came across this 2022 Jeep Compass. I immediately fell in love with, test drove it and was hooked. Our salesman, Brad Mazzocco, was kind, knowledgeable and had an approval within the hour. I am over the moon happy and if you're looking for a vehicle, I highly recommend Brad! He seriously is the best!! Again, thanks so much!❤️
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January 2023 by Jessica Dessert
This place can't even be bothered to call a customer about their own vehicle. They've had our Jeep ALL DAY and can't be bothered to call at the end of the day to let us know if it's ready or going to be there all weekend - which means we don't have a vehicle to go to work with on Monday.
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August 2019 by Donna S.
I'm giving zero stars, very bad customer service, and giving gas card to make us happy was sad, because while fixing are new car problem gave us a loaner and the lady said before we left make sure you put the gas back to were it is when leaving, so in reality the gas card wasn't a gift, because we had to put the gas in the loaner, very sad story of how customer service treated us from the very beginning of the story. The salesmen who sells the cars are amazing but the rest need badly to learn how to talk and treat customers. They need to learn how to make a customer HAPPY.
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March 2019 by Emily F.
We worked with Greg Fornwalt for our trade. He was super helpful and patient with us. So was the finance guy, Jimmy. We walked away with a car we love and will definitely go back to courtesy again.
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November 2018 by Kevin C.
Ok service, not the best at returning calls. Took approx. 3 weeks to get me scheduled in for inspection/oil change on a car. I dropped car off and never received a call to say it was ready. I just think it's poor customer service, picking up the phone to let a customer know their car is ready should be part of the service experience.
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November 2018 by DV H.
The folks here at Courtesy are an exceptional crew. Joe B., makes the car buying experience easy and trouble free. The staff in professional and knowledgeable. From start to finish, the process is smooth and the deals are great. As always, thank you Joe for everything.
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November 2015 by Monchi M.
AVOID Courtesy! AVOID Dodge/Chrylser products! Why? Did you know that simply turning your key on quickly a few times could case the dashboard to explode or the engine to catch fire? Well, this was the fantastical story I got from John, the general manager at Courtesy. I called the service department to get help with how you can turn the ignition on quickly several times to get MIL error codes to help you determine what is wrong with your car. I spoke to Jenna, who is just the service department secretary (I believe they gave her a fancier title like 'service writer' or 'service scheduler', according to John) and I explained how I just needed help on how to turn the key on quickly for the dashboard to display these error codes. Well, right away, the roadblocks went up as she said that she didn't know. And instead of be proactive to suggest that she get me a service manager or service technician to speak to for such a simple question, I had to do the thinking for her and SUGGEST that. She put me on hold and then came back with this incoherent explanation that was conveyed to her by a service technician. As I explained to her that what she suggested was tried, she then cuts me off and says, "We don't give out free advice." CLUNK! She hung up on me. I called back and asked to speak with the general manager.John got on the phone and I asked if it was their standard procedure to hang up on loyal customers when they didn't want to answer a question. Of course, he said, "No," and wanted to hear what happened. Within two short minutes, it became obvious that John was part of the problem too. He wanted to quickly sweep aside the poor customer service I had just received and was more intent on needling me to bring the car in for servicing. A car, that won't go, I may add. So, I get him back on track with the Jenna issue and he says, "What do you want me to do about it?" Wow, I've never seen such an indecisive and leader-deficient general manager. When I then ask about simply getting my question answered, then out comes the absolute worst stonewall story of "...well, because of insurance reasons, I can't advise you on how to turn the key in your car in case it would cause the dashboard to explode or the engine to catch on fire. Then you would hold us liable" I was simply SPEECHLESS with the BS that was coming out of this guy's mouth. Really, John?? If I turn on my ignition and my Chrysler vehicle does that, then EVERY Chrysler is a deathtrap and an explosion just waiting to happen. I advise EVERYBODY to return their Chrysler's immediately! Courtesy Chrysler/Dodge...the absolute WORST customer service you could ever get. Just AVOID them!
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March 2014 by Jeff B.
Went there to get my Brand new Jeep looked at and they literally brushed me off saying there is nothing wrong. They were really busy but the customer service sucks. They didnt even try to understand what the issue was.
