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October 2023 by Erin
Personal information divulged at the Broad Ave location. I was ready to pull my accounts until I went to the Giant Eagle branch in a pinch. So glad I did! The team there is so kind and helpful. Completely different experience! Sue and Angela are amazing!!
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September 2023 by deborah woleslagle
Helpful bank .in and out.sweet people.
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January 2023 by Emily Clinger
Worst fees and promo scams!Don't fall for the "open a account get a check deposited promo" I did i did everything that was required and I called to verify after the 30 days was informed i met all the requirements and the check would be deposited 60 days from the set up date...60 days came by check contacted them again still met all requirements but was told 90 days nkt 60 felt like ok simple mistake no worries until 90days came no check ... then was told doesn't count the first month soc30 more days then finally they couldn't give me more days so when I called axted 6 months was told first it was due to a holiday itnwould be here next business day ...then out of know where im informed fb I didn't meet the requirements hahah even know I asked and had screenshot of the promotion and all requirements and j met them all was told no our promotions arnt like thst what?????? Hahahah hahah even know the account was open by them and emails sent by them ect its a waste if ur time and money they banked interest off my checks and charged me fees like crazy for everything you do.oh and if you deposit a work check via mobile app or Mac machine make sure u don't need it it will take atleast a week before your allowed to touch it or remove any of the money
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November 2022 by robert orr
Stopped in to have a statement over a period of time printed out. They said I would have to sit down with someone else and pay a fee. She seemed very upset that I even asked such a thing. I guess I’ll go online and do it myself. If you are a bank teller and want to loose your job just keep telling everyone to go online and do it. My family has six accounts through Citizens. We are pulling them all out and going elsewhere. If you can’t do something for me at least be nice and apologetic about it.
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September 2022 by bEmbers
Everyone is so amazing and so welcoming. I bring my work deposit here every morning and I couldn’t help but bank here as well. Highly recommend amazing staff!
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August 2022 by rebecca lynn
Everyone is so amazing and so welcoming. I bring my work deposit here every morning and I couldn’t help but bank here as well. Highly recommend amazing staff!
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December 2020 by Kelly
Worst bank with fees- I don't have a account but know someone who does- you don't charge overdraft fees when a check was already deposited and another 30.00 fee ontop of 2×37.00 fee- ridiculousI wouldn't recommend to no one and certainly wouldn't open up a account here
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December 2017 by Jeremiah Bronson
Try to cash my check here first time they left me and second held it. Been banking with citizen for a year don't understand what's the big deal u did it once.
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November 2017 by Brooke Guss
Worst bank in history. The tellers offer no privacy either which is obviously a big no no for a bank obviously. I haven't personally met anyone who doesn't hate this bank or location.
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April 2016 by Josette Vallei
Great people...great banking experience
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April 2016 by Stephanie Santoro
At first, I didn't chose citizens, citizens chose me. And I say that with a well-to-do demeanor and blissfully genuine smile on my face. I say this because I am not the first generation of my family to not only trust the financial aspects of this bank, but to trust and know the people behind the teller booth. I know this, because before my father suddenly passed away, he was a consistent and happily suited member of citizens bank. His branch may have differed, but the experience, loyalty, affability, trust, equality, personal attention and fairness is all the same. The bank I am currently Google reviewing for is the bank that when I not only needed financial guidance the most, not only needed trustworthy help with the funds left behind as my father moved on; they were the bank that handed me tissues when I cried, cried with me. Stayed and worked with me thoroughly so that not only would I know I was in good hands, but could feel them gently wrapped around me in a warm embracing hug. When I walk into my bank, I am welcomed by the confident and beautiful women who helped me since day one. Greeted with my name, asked about how my family is doing, asked how I am doing. And this isn't just customary customer service kindness. This is my new family, my new friends, very much caring about what is going on, how they can help. My first day there, two of the women that helped me stayed an hour late to make sure everything was safe, secure, and I understood what was going on. I was young, walking in those doors. I was young, going through what I did. And despite how I feel at times, I am still young. Not once did my age or vulnerability give these compassionate and pure hearted employees a wink of an idea to take advantage of me or my circumstances. They empathize with me, assured me everything would be okay, and let me know they were there, no matter what. And to this day, I look forward to going to my bank and seeing the people who helped me beyond the standard. Beyond the exception. This bank, and the people in it, are exceptional. And I genuinely would tell any business, person, student, family; whomever. To see and feel what it is i know from citizens bank. The experience I've had is priceless.
