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December 2023 by Jenean Blue
Everyone was friendly and professional. They made it very easy for me, especially when I had so much anxiety about the move already. Will use again once I move back. Thanks guys!
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December 2023 by Scott Cheatham
Dropped off a trailer that we rented when visiting my parents down south and the rep was extremely professional and friendly! I regret that I didn’t get his name so I could give him the credit due, but I would definitely recommend this location for trailer or moving vehicles!
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November 2023 by Ayad Amary
Worst service at this place. Takes 15 minutes for someone to acknowledge you. then another 20 minute wait just to fill propane. This has been the case in more than one instance. No sense of customer awareness or structure in how they handle their business.
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October 2023 by Jason Schrader
Worked with Evan at the start of the truck rental. He was very patient with my mother in law. Was detailed covering all the info, very easy to deal with. When returning the truck Deandre was easy to work with returning the truck. Thank you guys for making the process easy. Great cost for what we needed.
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September 2023 by Amy Cengeri
They guarantee truck one mile from house and called the day of to say the truck needed service and would have to go to Livingston street (only option) 20 miles away for pickup and return, not to mention get a ride there both times as no safe parking for your personal car. Costing us 40 plus extra miles and extra gas, it’s a crime. Read the reviews they do this all the time. We return on Saturday, they call and harass me (the emergency contact not even renter as he wasn’t answering his phone…clearly at work) to say they’re calling police as did not return the truck. He calls them and they magically find it, poorly run business and a scam to over charge when guaranteed pickup. Uhaul should be responsible to bring a working truck to pickup location selected.
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September 2023 by Patrick Hanlon
These people called me the day before I was moving to tell me my truck wasn’t available where I reserved it, which they promised it would be, then told me I had to go to East Livingston Street to pick it up which is much further away, then told me I couldn’t drop it off at any other locations and I had to pay by the mile for THIER mistake! I couldn’t believe it, I was shocked at the boldness of the scam. What a bunch of liars and cheaters. I had to drive half an hour to drop it back off, drove past other Uhaul locations on the way where I was not allowed to leave the truck. Don’t do business with these liars.
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July 2023 by Robert Abreu
I’ve rented from this location a number of times with relatively similar experiences. The staff is polite and helpful.
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May 2023 by Tyler Butkus
Arrived at the location at 9am (my scheduled pickup time) to pick up a 10 foot box truck I had reserved. It took over an hour to speak with a representative because the location was understaffed and 5-10 minutes at a time would pass without anyone in the store while the line stretched back to the door. Eventually a staff member from another department began to help at the registers, only for me to find that the 10 foot box truck I had reserved was unavailable. I was upgraded at no additional charge to a 15 foot truck, however as I needed the truck for a move on a crowded city block, this was a significant inconvenience due to the increased size of the vehicle. The truck I received did not have a functional parking brake. All of the individual employees I dealt with were professional and courteous, though obviously stretched overly thin. There's nothing an individual employee could have done better to improve the experience; this location just doesn't seem to have the appropriate staffing to maintain reasonable service.
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March 2023 by Gregory Stovall
Reserved a truck and a auto dolly. Manager calls me less than 24hrs before my reservation and says I'm gonna have to drive 25 miles to another location to pick it up or pay extra for the auto transport. Total inconvenience to the customer because of there lack of planning. Just like he said I can pick it up, so can they. Then had the nerve to say they'll cover the mileage. But the gas is on me. Don't waste your time renting from them. Go to the location in Whitehall. The manager on Livingston needs to go.
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November 2022 by Beatrice Onyando
Great moving supplied and storage rates. Friendly staff
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November 2022 by Jocélio “Jocelio” Ferreira
Scheme!!! I visited because of this advertisement board. The woman said she had a space available. I said I wanted to and took my card. She said it was no longer available as the price now is 54.95. In 5 seconds it was no longer available !!! And I was the only one being served at that moment. See the other reviews. This place is just trouble!
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August 2022 by Henry Friess
First time renting a truck at Uhaul. The staff was extremely helpful first aiding me in modifying my rental contract and then later checking out. Brian and other employees were a pleasure to work with. Great experience. I will definitely use this location again for moving needs.
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July 2022 by Penny Polochak
so online it states that access hours are until 10pm but that is a lie. they close the storage access when they close the store which I find unfair & rude. if I am paying for my storage unit I would like access to it when it says I have access to it as I work 3 jobs and its hard to get here by 5pm on a Sunday or 7pm on a weekday. please fix this and I'm not paying for 24 hour access to only have the same thing happen were I still can't access the unit or only need to access it once or twice a month after hours.
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June 2022 by Doom Muffinz
Got a truck from here a few weeks ago to move some couches. The staff were all very nice. The truck was pretty gross though.
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December 2021 by Melanie Sharp
I rented a cargo van @ the U Haul on Livingston Street in Allentown ( just off Union Blvd) last Sunday, Nov 7th and had a fantastic experience! Brooklyn hooked me up quickly and had us on our way in no time! She was very friendly, helpful and knew her stuff! When we returned she came out, adjusted the amount lower (we didn't use as many miles that I estimated) and once again had us on our way quickly! I can't say enough about the excellent service she gave us! Thanks so much Brooklyn! Hope you see this review! Melanie S. ?
