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November 2023 by kathleen houlik
I wanted to deposit a check into my checking account at the bank. While I was standing there they wanted to text me??? This is the stupidest thing I ever heard of. They didn’t ask for ID. I was depositing the entire check, no money back. Well this will make banking so much faster.
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November 2023 by K H.
I went to the bank (Allentown, PA) today to make a deposit in my TD checking account. While I am at the bank the teller wants to text me to see if it is me. I was just depositing a check not withdrawing any money. I am wondering who came up with this stupid idea. Customer Service in banks is getting worse all the time and now they are going to start texting when you are right there. The person who came up with this should be fired! Banking already takes longer than it ever did, now they want to make it even longer. Companies don't care about their customer time at all. First the ridiculous menus on the phone and now this. Tellers use to talk to their customers so they knew who they were.
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October 2023 by Zekihal _
Won’t let you deposit cash at all
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July 2023 by Michelle Larsen
My boyfriend banks here and has for a few years. He is very happy with their service & staff.
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March 2023 by Steve Bruno
Teller Manager Yamiles NS is the best !!!! She thwarted the attempts of a fraudster who entered her branch and attempted to withdraw funds from my account. He had my SS# and photo ID!!!Her diligence in questioning the male saved me from untold heartache. The fraudster fled the bank empty handed.Thank you so much for doing your job!!!!For those who get annoyed at the tellers for not rubber stmping your requests....... they're protecting you!Appreciate the skepticism.....and maybe one day you'll be as grateful as I am.
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March 2023 by Cindy Dixon
Don’t bank with these people worst bank ever
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January 2023 by Shannon Ritz
Manager Nikki very rude wouldn't cash my daughters check went to another td bank and they cashed it immediately she's awful and the rudest human I've ever dealt with she shouldn't work there if she doesn't knw her job what an ignorant women
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November 2022 by Kelsey Gorkos
No quality customer service ever! Always rude, every employee at this branch acts like your inconveniencing them by coming here to do your banking.
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October 2022 by madhu durai
I would have given a zero if I could . I been a customer in this branch for the last 8 years . For the last couple of years my experience was not that great . I went in to close my locker and each one gave me a different answer and when I asked to talk to the manager, all she had to tell me was u signed a contract and u have to read the contract . I asked her I signed the contract 5 years ago and don’t have one handy that’s y came to the branch three times asking for info . I told her I am a professional myself and that people sign a lot of contracts but when a question is asked u don’t tell them in a rude way to go back to read the contract rather just give them the info . I recently been in at the cedar crest td bank . Employees are very polite and treat u good . I told the manager I am done with that branch and would not come back there again .
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November 2021 by nigel harding
Slow as usual, counter personal is pleasent. Current manager shouldn't be there or needs a refresher course in customer service. A simple debit replacement spent 45 minutes in a line for her to tell me I'll have to wait for another agent to assist.
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October 2021 by Ajeya Anand
Closed before time.
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September 2021 by Charles Katchur
Great far as i know.only visited.dont have an account there
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September 2021 by Narissa Monet
Would not cash check told me to go to other td bank 3rd time this happened after not being open inside hour wait in drive-through even though one person infront of me
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April 2021 by seak lay
Came here at 8:30. They were not open. The people saw me but proceeds to ignore me and leave the door lock. I waited at the door and drive thru. This is ridiculous. Have been waiting for 30 mins. We have jobs too.
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March 2021 by Abde Dlimi
I went to get my account statement even the employee he was free he said you can drive to other locations or come back tomorrow .
