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February 2024 by Cheng L.
The manager she was sat in front of the computer in the copy center when I asked for help. 3 other staffs chatting in the cashier. She tell me will ask them to help while she's there whelping no customer. I Waited 10 minutes No one can help. Then I asked again she say we're busy. And she couldn't leave the chair to help . Disappointed the customer service.
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November 2023 by Jacquelyn Stasolla
Do NOT get your TSA pre check done at this location. Appointment made for 1:30 and people who did not have appointments were taken ahead of me. Waiting 45 minutes after my appointment time- no updates from those working, moving at a snails pace with a line. Will never come here again, get your TSA precheck done elsewhere
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September 2023 by B G
I was picking up an order from the print center and dropped my keys inside a hole in the counter. A worker named Andrea made sure to help me retrieve my keys, which she did. God bless her. Thank you again, Andrea! She deserves a bonus but I wanted to recognize the fact that she went above and beyond for me. She's a great asset to the team there.
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July 2023 by Julian Ettinger-Finley
Look staples is a good print center, but that’s it. Their technology and office supplies are super overpriced and kind of a scam
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April 2023 by Sean Q
Good selection of home office and shipping supplies. There are some sales sprinkled in the aisles, and clearance in the back.The office chairs and desks are enjoyable to try and peruse.Downside is seemingly short staffed, so phone calls are ringing while you're waiting in line.
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March 2023 by Jay N.
Horrible customer service. I went to print something from the email. It's a self serve. I couldn't figure it out. I had a question so I asked the girl working in printing center. she wasn't help full at all (She didn't help me) I had to leave and go somewhere else and get the printing done. after that I called and ask for Manager and explain him that what happened. Manager didn't care. don't waste your time going to this Staples This was my last time going to Staples Thanks Staples for horrible service
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March 2023 by Patrick Philip Becker
I have used this location many times without concerns. This evening I arrived around 8:50 and the doors were sealed shut, although the employees were sitting around on their cell phones. I looked in to get their attention because they’re closing time is 9 PM, and eventually I was let in, but was spoken to in a snippy and rushed manner. The lady told me that they close at 9 PM, I responded by stating that I was aware of that, but that they had locked the doors and I’ve been waiting outside. She said that they had had no customers for 30 minutes. I have seen this happen with restaurants and bars, but when that happens, they actually close down, and the lights go off. This is a different type of establishment altogether, and as is the case in retail, there are definitely lengthy times where there are no customers in a store. this is definitely not beneficial to keep customers and the lead employee should reevaluate working in retail if they can’t handle having dead times without customers.
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March 2023 by David Krause
I ordered business cards with “Same-Day Pickup Guaranteed” and did not have my cards by the time they closed. I ordered the cards at 10am (well before the 2pm cut off for same day) and was surprised that my order was still “In Process” by the time they closed at 9pm. Unreal… I even ordered the minimum amount of 250 cards.
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September 2022 by Wendy R.S. O'Connor
I leave this review generally, because these folks are always nice, and the store usually has what I need, and specifically to praise Lia, who helped me make a ga-jillion copies tonight. She cheerfully brought me team after team of paper, emptied the hole-punch reservoir, and helped me fix the inevitable paper jam. She even brought me boxes for my paper and effortlessly navigated a busy night, helping customers with their various needs, ever with a smile. My photocopying needs on this particular evening were of the unpleasant sort - family litigation of the particularly nasty variety - so a smile and a friendly face was most welcome. Thank you, Lia. You’re the kind of person retail needs more of.
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May 2022 by jen filling
I had a great experience at the print area in the Staples Tilghman Street. Andrea was knowledgeable, professional, helpful, and kind. We had some business materials that we were working on. She provided outstanding insight on completing the project. We plan on returning to this Staples location and doing more business with them.
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May 2022 by CAROL ANDERSON
I've never met a more friendly, patient, and helpful staff. You don't how much that means to someone who's technologically challenged, and I wish I would've gotten the name of the young man who helped me when I was there recently, just so that I could thank him again.
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September 2021 by Sherri Palopoli
In the last 2 years, I used the Tilghman Street Staples to print/ copy all the invitations, programs, and related paper for two weddings. The staff was always patience, knowledgeable and easy to work with. Every job was completed professionally and on time. They are a great team to work with!!
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May 2021 by Jo D.
A huge thank you to Wayne at Staples! Last Thursday, he turned my disastrous day into a productive one! My printer had broken in the middle of an important business project; and the warranty company was giving me the "run-around". I went into the store, explained my issues, and Wayne exchanged my broken printer with a new, comparable model -- no muss, no fuss -- just understanding and professionalism! I truly appreciate Wayne and the folks at Staples for taking care of my business needs!
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March 2021 by Devra Rafeld
Went into Tilghman West Allentown Staples today to purchase H & R Block tax software & had a great experience. Please recognize Logan for wonderful customer service! He is the type of associate that makes people return to Staples!
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December 2020 by Kelley Corrao
Logan was so incredible and patient especially with it being only him on the floor. Very kind and super knowledgeable when it came to customizing a booklet I needed to print. He was also courteous and kind to other customers as well! Totally made my day meeting him! Staples is very lucky to have an employee such as him. Thank you so much for you help Logan my booklet looks incredible!
