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April 2024 by Gregory Gentry
This branch has no tellers. It has ONE "virtual" atm where you can 'kind of' do banking. Yet it still has drive up teller locations that are unusable. This is not the answer PNC... Ridiculous. Get a real branch in the area.
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April 2024 by ERIC RAYBURN
Horrible service. Make an appointment online and it doesn't matter. Zero customer service even after you wait 20 minutes past your appointment time. Would recommend going to any other pnc back or just change banks completely after this experience
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April 2024 by Lauraine Gauker
Long virtual ATM lines and it is not a safe location.
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April 2024 by Alan Kent
No more tellers at this location as well? PNC really does not want my business anymore.
I started using QNB when the Macungie branch stopped using tellers. I still kept my accounts with PNC though.
I want to deposit a savings bond which requires a person to handle the deposit. I guess I won't be using this location either.
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February 2024 by Barry Menne
At Emmaus Ave in Allentown. It took us an hour and 20 minutes to close two bank accounts. We were patient for the first 30 minutes but it became late enough that we missed our next meeting! Unbelieveable. Not recommended!!!
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February 2024 by Felicia Rosa
Lousy services , mega lines to access virtual teller and atms are consistently out of order including drive thru atm. Staff at the site are unable to do anything. The supervisor on duty should be able to empty ATMs and reload with cash. That is simple and when the money truckers come give them a deposit bag like any other business would!!!
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January 2024 by William Deats
Wow. What a terrible experience. The Macungie branch went "cashless" and have decided to not longer be open on Saturdays. I went to the Emmaus location. Technically, they were open but I was directed to an ATM like machine to deposit my check virtually. I don't have an account (and never will). What a third world experience that was. I got it done but will never deal with PNC again.
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January 2024 by Doug
No tellers, an AI teller machine and there is only one. Be prepared to wait very long.
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December 2023 by N N
Terrible customer service, made online appointment so I don’t have to wait. Waited 30 minutes then left without being helped.
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August 2023 by Connie Bittner
I don’t use a debit card. How can a bank not have tellers or a drive up windows. Terrible service
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June 2023 by Sil B
Worst customer ever!!!!
Urgent.. change management and all stuff.
0 star
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April 2023 by Sue Allen
Ridiculous… I walk in and there are cubicles. I’m told it’s drive through only and they can’t assist me with what I need. Seriously the dumbest bank set up I’ve ever experienced. There are no signs outside that it is drive through only. PNC is only confusing their customers.
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March 2023 by Courtney Carper
I tried to deposit a check during their normal business hours and one of the employees there told me I had to make an appointment and no one there could not help me at the time. There were 2 other women sitting there. I drove to another PNC location 15 minutes away where they were able to deposit the check immediately.I really enjoy PNC bank, but I will never return to this location with their minimal "customer service".
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February 2023 by Cliff Mailloux
Let go all employees and put in automated machines. I’ll be switching to wells Fargo
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February 2023 by Katelyn S.
You can't do anything at this branch anymore. They closed the drive thru and there are no longer tellers, only people in the cubicles - and they won't do deposits. Sometimes the ATM doesn't work, and when the new big machine in the lobby is down or being worked on (which is fairly often) you have extremely limited options for doing anything at this branch. Disappointing and often a waste of time to stop by and see if the machines are working well enough that you can do whatever you need to do. This branch was awesome before they got rid of the tellers. Now it might as well not even be there
