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February 2024 by Lauren
Very clean and organized store. The cashier this evening was very attentive.
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January 2024 by Jodi Ortiz
Girls were so friendly when I dropped off Archie for his real first haircut! Kay cut him and she loved him and she did an amazing job. Will be returning on the regular!!!
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January 2024 by Tom Smith
Terrible customer service. Smelled strong of weed in the grooming area. Terrible to a handicap veteran. You should be ashamed.
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January 2024 by Scooby Doo
Way to rich for my blood
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January 2024 by Tudor Moldovan
I highly recommend Pet Smart. This Cs br your local favourite Petstore. You can find dog and at Food, accessories, cleaning products for your furry friend. PetSmart has a grooming area available as well. Fresh & salt water fish available for sale as well. Staff is very useful and polite. Highly recommended ???
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January 2024 by Michael Werst
The first time, we took our dog there for a nail trim. They did a nice job. $29 for nail trim, they trimmed the hair around his feet and pads. Cleaned his ears, brushed his teeth, and provided a bandana. The second time, we got just his nails trimmed $20. But no trimming of the fur around his feet and paws. Plus, the girl seemed to be in a hurry and was a little rough. Hmmmm. Don't think we will be going back there.
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November 2023 by Mike Heller
Called manager for a complaint. She would giggle at me like a little school girl. I asked what was so funny and how is that professional. She responded with if your gonna act like this then I will need to hang up. I guess that’s why she stuck at a pet store and can’t get a real job. Just Lost me as a customer. Too much competition to be acting like that to customers.
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November 2023 by JFranklin1001
We find this place to be hit more miss. Some of the staff are super friendly and helpful, other are much less so. They have a policy of letting you return a fish if it’s dead under two weeks. The person we got gave us a hard time on doing this, suggesting we don’t do it because it will likely happen again - even though we have many other fish that are thriving. Meanwhile, the first time we went to the store, they had a bag full of dead fish from their own tanks - which gave us pause in getting fish there. So it’s not just us….they seem to have their own challenges.
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November 2023 by Diane Gatens
Workers are very courteous and helpful. They have a great selection of toys and accessories.We bought a new harness and leash for our 4 month old Golden. Would recommend a visit if you want fun stuff.
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November 2023 by Denise Kester
It's an average experience in here. They have been out of my top 2 choices of kitty litter for a few months. No one seems to know if it's on order or being taken off the shelves.The employees asked i wanted to make a donation for some kind of stuffed animal drive they were having. I said yes to making a donation, and the cashier immediately called to her co-worker that she sold one of the stuffed animals for the donation drive, rubbing it in to him that she was going to win their competition. I don't mind donating to help animals, but it felt kinda gross to feel like I was being used to help someone win a contest. It's a pet store..it should be about the pets and feel like it's about the pets.
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October 2023 by Tom Brenner
They seem to always have what is needed. But it seems a bit muted and almost depressing. I think it is the lighting. Or add some upbeat music.
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September 2023 by Scott Smoyer
The girl that helped us in the aquatics department was extremely kind and helpful. She was also very knowledgeable and passionate about what she does. It's refreshing really caring about what they're doing and what they're selling to a customer. She answered every question that we had and was extremely helpful I can't say enough good things about her. I just hope that other locations follow her lead and have the same dedication as she has. Even the cashier was super kind. This location is definitely a win-win. The staff is on the younger side but they really care about what they're doing and are extremely knowledgeable. Good job PetSmart on your hiring capabilities!
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August 2023 by Cindy T.
We can't say enough good things about our grooming experience here! Our Golden Retriever loves it here ~ we joke that he gets more excited to see his groomer, Kim, than he does when he sees us! Friendly, professional, understanding of our pups high energy level! Its an absolute joy to bring our dog here!
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August 2023 by Patty Cyrta
If I could give 0 stars for the grooming I would. This is the second time I've gone to this place and the first time I went she was groomed fine (1st picture), I brought my dog back last week and this is what she came back looking like. There's a literal buzzed line down her arm of a mess up. After calling and the grooming manager saying she looked fine and calling us liars we got a refund from the store manager. After looking at the lower ratings and seeing pictures I would never take my dog back here for grooming. I cannot believe they were comfortable handing her off to me like this. When I got called for pick up the lady even said they had cancellations and we're able to do Chloe sooner. If they had cancellations why does this look rushed and like a new hire did it?
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June 2023 by Beth Sprunk
Sara C is absolutely the best! She has been grooming our two dogs for some time and my dogs get excited to see her! She is quick to read notes when booking online and responds quickly to answer questions or accommodate requests. Outside of the grooming, we are always greeted when entering this location. All the employees are very knowledgeable and caring about animals.
