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February 2024 by Tin L.
I can look past the busted floors and equipment, but the men's bathroom is disgusting. Sinks are busted. Soap dispensers are busted and there's not even soap! Paper towel dispensers are all busted. There's not even a working hand sanitizer dispenser. If the slums had a gym, it would be this place smh. Knowing someone probably took a shit, wiped, washed their hands with JUST water and then proceeded to touch other gym equipment is WILD.
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December 2023 by Michelle S
WARNING DO NOT GIVE THIS GYM YOUR BANKING INFO*this has all been reported to the police* so if you have a similar experience - please let me know so I can add it to my police report. Per the manager “Alec” he gets complaints like this “all the time”.This gym will steal from you, without any remorse or urgency to address the situation. DO NOT GIVE THESE PEOPLE YOUR BANKING INFO! $640 was stolen from my bank account the day before Thanksgiving - November 22, 2023. It was obviously very intentional. 4 transactions of $160 each was withdrawn from my personal bank account without any receipt or communication on why they felt they could take this money from me. They are preying on people both not checking their bank accounts and traveling for the holidays.This organization as a whole is set up to make sure people are robbed and have no way of contacting anyone useful to get their money back in a timely manner. I have had issues in the past trying to cancel a service that I was tricked into and never used with this gym so I knew calling the gym would amount to nothing. (I have proof that service was cancelled in August of 2021) If you have an issue, you must go in and deal with their nonchalant attitude that they stole a felony level worth of money from you.Went into the saucon valley gym at 11AM on a Thursday. Was met by the manager “Alec” who was everything BUT helpful on refunding the $640 that was stolen from me a month away from Christmas (NBD). I was told a mysterious person named “marcus” who was not present that day (although a half drank bottle of water was at his/her desk) would have information on why I was robbed of over $500. “Alec” was unable to assist AND was unable to provide me anyone’s contact information to settle this issue immediately. He stated his “boss” the regional manager and the owner of the gym were in Connecticut doing “I don’t know what”. (AKA: Living off people’s stolen money)I made it clear during my visit that my expectation was to be refunded immediately the same day I came into the gym. “Alec” the manager explained he could not provide me anyone in management or the gym owners contact information. He assured me he would make sure “Marcus” would call me back the same day to get the bank fraud sorted out. I waited all day and zero correspondence from anyone at this gym was received.If anyone knows the owner’s contact information that “alec” could not provide, please share. Thank you for reading my experience and I hope it doesn’t happen to you or your family.
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November 2023 by Josh A
I’ve been a member since day 1 and I use 4 out of the 5 Lehigh valley locations. Currently living close to the Allentown location I decide to cancel (mid April) and the girl at the desk takes my request and says ok good to go your last payment will be in may until it goes though. Irresponsible me sees my credit card statement today and surprise I have 7 monthly charges and 1 maintenance charge. Nothing can be done surprise surprise. Filed disputes with capital one and BBB so we’ll see. The facility is sub par. For 29.99 a month everything is broken, rust on the weights, lack of weights and nobody cares. For 2$ more a month you can go to a 24/7 facility and not deal with this. All of this could have been solved if management trained front desk properly on cancellation policies and they were relayed to members.
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November 2023 by Martin Washington
Terrible facility, looks like a prison yard. Machines/Benches aren’t nailed into the ground, all 45 lb plates are broken with missing rubber. No air conditioning
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September 2023 by Miguel Colon
They suppose to open weekdays at 4am and is 7:30am and still not open no holiday no heads up 000 respect to customers. This always happens in the gym nobody is responsible. STAY AWAY!!!!
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September 2023 by Wes Scott
I wanted to rejoin back up. The guy there was very nice and transparent. However the movie theater was down and has no idea when it would return. They just can’t get a electrician for help. Everything goes through cooperate unfortunately. So ok I’ll check out a couple treadmills and the first two I seen the tv’s weren’t working. That’s when I knew this isn’t the place to go. Their staffing is very low and seems they can’t keep up with all their issues. Unfortunately I have to look for another gym.
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September 2023 by Isaias Hernandez
Pretty good gym. The people are nice and at times can be helpful. They’ll give you advice with your workouts. The only thing is the locker room smells and it’s pretty tiny.
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September 2023 by Nana Diorr
So disappointed went there a month ago to cancel my member chip I got charged twice after my membership was cancel. the person in the front never told or even explain how it was after we cancel but had the audacity to tell me today to leave the place when he clearly didn’t even explained everything. I won’t recommend this place and if the person doest like his then he could just get a new and also he knew he was the one that help me and my husband and was telling me that explain everything to me and once I told him he didn’t he told me to leave the place and to come the next day to talk to his manager.
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September 2023 by Antonia S
It's a fine gym for 4 am. Needs more organization in free weight room as there is no specific place to rerack weights except on other machines. All spray bottles are broken as well except one and sometimes I think it's just water in them. But otherwise an okay gym. Also there is No childcare.
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September 2023 by Diana Melendez
It's a pretty big gym, I just think that they should tell people to be more clean and organized, people leave equipment everywhere and that makes the gym look bad also they gotta fix the floors, one of the stair masters hasn’t been working for like almost 6+ months, and people be throwing the dumbbells and the plates, and now most of the plates are broken MAXX FITNESS CHARGES FOR THE MAINTENANCE and they don’t really do much …
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August 2023 by Jeffrey B.
I made a yelp account for the sole purpose of giving a bad review for this place. For 30 friggin dollars a month Half of the machines are just broken, the place is filthy, and the paper towel dispensers are busted out, so it's just a loose role with some dollar store cleaner, there's hardly any plate weights, and the ones that are left are just falling apart. This is a total ripoff for my first impression of a gym since moving to Lehigh county. My previous home gym was $12 a month and it was at least well kept, had a sauna, and twice the amount of equipment
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July 2023 by Collins
Out of the dozens of gyms I've been to I think this one may actually be the worst. Broken, and half broken machines everywhere, plates that look like they got chewed and ripped apart by a dog, lack of cleanliness everywhere, this place lacks the most basic upkeep a gym should maintain, let alone a commercial gym
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July 2023 by Shauna Sanchez
Weights could use an update but overall they gym was well maintained and staff was super accommodating with a weekly pass due to only visiting while home from the military. Definitely will.come. back while visiting again.
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June 2023 by Buddy Walker
After going to this gym for the last year I can confidently say this is the worst gym that not only I’ve been to in the area, but that I’ve ever been to.The gym itself is absolutely disgusting and everything rarely, if ever, is cleaned. Some equipment has been broken since I initially joined and that includes weights and mirrors.Outside of being broken and in cleaned, weights are never returned and no matter what time of the day it looks like a disaster in there. The employees there nor do the trainers seem to care.Please do yourself a favor and go to literally any other gym in the area. That is, unless you like working out in what looks like squalor. 1 Star is being generous. If I could give zero I would.
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June 2023 by Carlton Lovett
Bathrooms and Showers look like they haven't been cleaned months. Gym it self is OK at best.
