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August 2023 by Dylan Faner
Believe these reviews and stay away from this location. I am not from this area. I rented a car from an airport 2 hours away and scheduled a drop off in Allentown. I had an important busy meeting in Allentown 1.5 hours after my drop off. When I arrived, the store was closed, a note on the door, and no one around. The note had a number to call, which would ring with no answer. I needed to leave so I parked the vehicle and took the keys. I was told to mail the keys and I am being charged for every day until the key arrives. The number for this location gives incorrect hours of operation and I was scheduled to drop off my vehicle at the exact minute they closed. Of course, no one called me or waited for my arrival. The minute it was 5pm the doors were locked and all the employees were gone. This was verified by Nikki confirming her employee clocked out at 5pm exactly. I own several customer service based businesses and have never treated a customer this way. I could have received a call from the manager apologizing for this scheduling problem and offering to work towards a solution. Had that have happened, this would be a 5 star review about how I was taken care of. Instead, I received a call about how I’ll be charged over $3500. We will see if Hertz makes this right. I deeply regret giving Hertz in Allentown my business. Update: No resolution. Not even one contact from the manager. After reading these reviews it is clear that unauthorized charges are a tactic here. I will be pursuing this.
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August 2023 by Christopher Smith
I would not recommend. The staff is rude and talked to themselves about what they are doing instead of communicating to me what was going on. They gave my rental away to someone else because I was 20 mins late. They never told me what car I would be getting. They took 30 mins to get our car cleaned. And the vehicle ended up being a downgrade. The inside was filthy, stains everywhere, fingerprints and water marks. It smelled like cigarettes and the outside of the car was filthy. DO NOT GO HERE!
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August 2023 by Advocate Music
They literally do not care. Everyone has an attitude. They clearly don’t like working at this location. They did not have any of the vehicles that I booked. And they included insurance without my approval! Do not go!
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June 2023 by Morals Principle's
Make sure you ask for Nikki ?
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June 2023 by Melissa Rios
I rent cars often (like 5 times a month) and this is by far the best Hertz location I have dealt with. They are helpful and accommodating. Always pleasant. Recommend.
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May 2023 by Tayway Vlogs
Extremely helpful staff
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May 2023 by Matt Viscomi
Been renting for work trips at this location for around 1-2 years now, always nice and accommodating. They always make sure I get my hertz reward points as well, which is awesome.
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April 2023 by Hasshan Batts
This is my go to rental location, the staff are very helpful
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April 2023 by Julian Smith
Hard to get too!
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April 2023 by Isaias Hernandez
Trash. Was given an Altima after requesting an SUV. Then the manager was extremely rude it and laughed. She is extremely rude and I honestly don’t know how she was made a manager… unless it’s her first time with a managing position and it went to her head. Then she had the audacity to charge me extra days when I had the car one day. Disgusting behavior. I was nothing but pleasant until she started being rude. The Altima was also a trash fleet trim… and they tried to charge me under full size. Altima is a midsize. Moral of the story trash place.
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December 2022 by Robert Hall
Horrible experience. My car was in a wreck, just tried to get a car temporarily through my insurance, set up the reservation, but Hertz was absolutely horrible to deal with, so I canceled the reservation. I suggest you do the same.
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December 2022 by Yudemis Gonzalez
I go last week to rent a car they tell me credit or debit I said debit then they said there would be a $500 deposit I said ok I reserve the car for today he takes my driver's license and my debit card they tell me there will be a credit check I said ok they tell me it's fine that they would call if anything I come today after a wk to find out that I can't get the car because of my credit so what's the $500 deposit for a wk they could've told me this because I had plans
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December 2022 by Tammy Rompilla
Thank you for the check I enjoyed working and the work for your company your management team and employees needs work employees are coming too work high and admitting drug use please address these issues jeep America's work places drug free
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December 2022 by Chapi Luckz
No one answer the phone is a robot and everything is online.
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December 2022 by Crowley’s Corner Store
Flat out lied to our faces!! We called the day before to ensure that they had the cargo van we rented, they said they had one. When we arrived all they had were huge box trucks. Were told all vans were sold out of the fleet and that we didn't talk to them we had talked to a 1 800 number. Redialed the number we had called the day before and they answered. Lies lies and more lies. I would think twice before renting from them. We walked out having to change our plans. Sure would have been nice to know all this yesterday!!
