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October 2023 by Mars Momo
I recently had the pleasure of working with MS. CHONDA and MS. IRENE as well, and I must say, they were absolutely wonderful! From start to finish, they provided excellent service and went above and beyond to ensure my satisfaction. I couldn't be happier with my experience, and I will definitely be a repeat client to Gold Credit Union!
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October 2023 by Shanice Tharkur
My experience dealing with Chonda Mashore at this branch has been great! I initially applied to refinance my auto loan, however rates are higher than I expected, even higher than my current term. Instead of pushing my loan application through anyways, Chonda reached out to me and helped me weigh the pros and cons. She also told me about some other financial options that Gold CU offers, one of which I ended up taking advantage of, and she did all the work to help me apply!This was my first time applying to refinance an auto loan and I learned so much! Thank you Chonda for the excellent customer service, communication, and information!
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September 2023 by Shri Kishore
10/10 for the awesome service they provide! Cant say enough about Chonda Mashore. A wonderful rep who goes above and beyond consistently with her customers! I have worked with her off and on for over 5+ years now and I have to say, she is the reason I come back to Gold again and again for my loan needs. Her meticulous attention to detail work ethic is something that is rare to find these days! She goes out of her way to accommodate you, be it quick response, or follow up reminders. She is a fantastic person to work with and I have come to think of her as a friend more than a loan manager. Her charming voice makes you put at ease instantly and you know right away, you are in good hands. Gold leadership - if you havent already, give her a raise pronto! With so many loan companies out there, she puts the star on Gold and makes sure customers like us are well treated and are customers for life with Gold.Chonda - I dont say this to you enough - thank you for raising the bar for us and preserving the high standard of customer service. You are a reminder that there is a great experience possible. I am forever indebted to the exceptional treatment and the lovely smile I hear in your voice everytime we connect. Thank you! Truly! Deeply!
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December 2022 by Eric Roden
This has been the kindest group of professionals I have ever dealt with. My wife and are actually excited to have a new financial institution support us with our financial goals. Additionally, they are a local CU that I feel a part of.
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October 2022 by Iris Amadasun
My job offered membership to this Credit Union, and I joined mostly because I needed a car loan. This was a great experience- they are quick to process applications, quick to respond to questions, very helpful and did a 100% virtual process for me. Guys ask for Giovanni Pablon - he is definitely a loan officer you want to work with!
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July 2022 by Iris Chisolm
My job offered membership to this Credit Union, and I joined mostly because I needed a car loan. This was a great experience- they are quick to process applications, quick to respond to questions, very helpful and did a 100% virtual process for me. Guys ask for Giovanni Pablon - he is definitely a loan officer you want to work with!
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July 2022 by Nate Sanders
GOLD Credit Union is 100% there for their members! I had a fantastic experience with Chonda Mashore who worked diligently with me to accomplish my financing needs; even with my not so great credit stats, she was more than willing to hop on an initial call with me and discuss any outstanding potentially red flag items further - rather than turning me away based on some arbitrary / preliminary screening.. like (cough) MOST, if not, all other places would do. GOLD really does care and will work with you and for you to accomplish your goals! 9000/5 stars!!
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June 2022 by Scott Frey
When ever I go to the GOLD C.U., I usually get Beverly as my teller and she is always very friendly & helpful and will always go the extra mile to help! But everyone else has also helped me at various times and I can easily say the same things about everyone else! Especially during the Covid thing going on, they always did their best to make my transactions as best as possible under the circumstances! They are the reason the GOLD C.U. is always awesome to deal with! THANK YOU!! :-) -Scott-
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February 2022 by A. Buell Ruch
If I could give Gold CU more than five stars, I would. Every person I worked with at Gold was genuinely helpful, friendly, and caring. Not only did they secure my auto loan for the lowest rate I've seen, they went beyond that and offered me extremely sound financial advice. After dealing with so many impersonal banks and dealerships, it was almost a shock to encounter actual humans, who made a point to be both caring and accessible. Thank you to everyone there—especially Cindy Sears, my loan agent. She was fantastic!
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January 2022 by James Gold
I recently worked with Cindy Sears and the loan team and they were excellent! Not only was the customer services and turnaround time spectacularly quick, the rates I received for both my auto and personal loan were by far the best out there compared to other financial institutions. Highly recommend GOLD Credit Union for your personal banking needs.James Gold
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January 2022 by Wes Keller
Did an auto loan transfer with Colton and Tim. They were very accommodating and the entire process was completed problem free.
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September 2021 by Kathleen Oswalt
I am so grateful to the team at GOLD (special shout-out to Colton Stress who is seriously the best and so helpful). Their kindness, helpfulness and knowledge is above and beyond any bank I’ve ever worked with.
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August 2021 by Maria Ares
I am so happy I made the switch to Gold. The Gold staff go above and beyond to help you and provide you with valuable information. I needed a budgeting sheet and I got one. We also reviewed my credit history and discussed things that needed attention and or corrections. Gold also sent me an insightful book Money Rules The Simple Path to Lifelong Security which provides ideas and tips on how to manage your money. They are not at all like a regular bank. When you bank with Gold you are treated like family. They care and look out for you. I highly recommend switching to Gold!
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June 2021 by Louis Reyes
Gianna was fantastic to work with, super helpful, and is continuing to help me out, she made my simple phone call with a question turn into an amazing experience
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April 2021 by Scott Pinchak
I had the pleasure recently of working directly with Chonda Mashore. The process was simple, efficient and she was incredible friendly and personable. An A+ experience all around!
