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October 2023 by Jordan Sarris
Do not buy appliances at Home Depot. Great for other home and garden things though.
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June 2023 by Lisa R.
I love this store and the prices match the quality! The plants are beautiful. The paint selection perfect colors and all. I also love to visit the household cleaning items. Zep, micro blue towels and trash bags 150 for less than $20 a must! I'm always in and out with a special greeting each time never fails. Might I had that I was looking for oops paint and was taken directly to it! I even looked lost cause it's huge and a young lady took notice and ask me if she could help me.
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May 2023 by Bernadette P.
I recently had a horrible experience at this Home Depot located on Glenwood Street. Dealt with 2 cashiers for my 2 issues. Both extremely rude. Even called their customer service to complain about my entire experience. The rep seemed to just blow me off. At one time Home Depot had a Military Discount which they have since changed without really notifying the customer. Now you need to go online to register then use your smart phone to scan the code. Issue is not everyone has a smart phone. Per the store there is no work around. So basically your military discount is worthless unless you have a smart phone. Is that how this company thanks active and retired military for their service????
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May 2023 by John M.
Home Depot is an excellent place to shop. Great assortment of products and friendly service. Great values also.
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April 2023 by Michael C.
The store at Glenwood St. In Allentown needs new carts for the handicapped people,the ones they have need to be replaced.
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March 2023 by Sultanov Amin
Delivery very fast 20 min
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February 2023 by Olga B.
Thank you Pamela for your service and providing me with the best offer and discounts for my new washer & dryer set.. it's beautiful.... 1951 S Glennwood St Allentown 18103
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July 2022 by Cheryl G.
This review is for truck rental at Glenwood St. location. DO NOT RESERVE ONLINE. I reserved a box truck online from this location for my daughter's move. It guided me through the entire process including entering credit card information for the deposit. I received an email with a confirmation number. The day I went to pick up the truck I was told that the online reservation system didn't work (sounded like it never had). You needed to call to make a reservation. I was told "Some mornings I have seven or eight people standing in front of me and three trucks available". I am not sure why the online option is even available if it doesn't work. Luckily there was a large van available that day and we took it. We soon realized there was no window washer fluid and the tires we're extremely low on air. The low air pressure light was on when we picked up the truck and had probably been on for a while judging by how low the pressure was in them. Once we resolved the van issues we were able to make our move, but what a hassle.
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June 2022 by Adam B.
Great, clean, organized store. Got cabinets for my RV and they are pretty good. Staff was really friendly too.
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March 2022 by Israel Gaud
This store has a great variety of plants and everything else you need for your indoor/outdoor gardening activities. Last time I visited I got all I needed and more. ⭐⭐⭐⭐⭐
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September 2021 by Chantelle C.
I don't normally write negative reviews but this one I felt was needed. There is such horrible customer service at this store. Waited forever to get assistance with purchasing a 3500 stainless steel LG fridge. No matter how many associates walked by, no one bothered to ask if I needed assistance. The store was not busy either and another couple were also waiting and getting annoyed. After asking twice and having someone call for service in appliances, no one bothered to come to help any of us. After leaving and going back to Home Depot hours later, I observed 4 associates doing nothing but socializing in the appliance section. When I went over to ask for help one guy barely turned to look at me and with attitude asked me what I wanted. Although he addressed my question on a product which turned out to be only available online, he did not even bother to offer to order it for me, he left and went back to his friends at the appliance counter. Oh well home depot great job to you! You missed out on a good purchase from two separate families that walked away and frankly I am in the middle of an entire kitchen remodel so I will be purchasing my appliances at Lowes instead! Good job associates, next time I won't interrupt your socializing for assistance with a purchase.
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September 2021 by Kelly G.
No wonder why this store has 19 reviews and only 2.5 stars. I wish I came to Yelp first. The assistant manager WILL & JEFF are not willing to listen to any issues they you may have on your order. TERRY the COS is IMPOSSIBLE to get in touch with and they need to admit that they need to hire more help instead of blaming the customer. I bought a special order carpet and tried calling to cancel for several days. I even called the install company who said they cannot return for me that I have to call the store- they also said they had trouble contacting the store. WILL hung up on me TWICE when I asked him not to. He would never let me get a word in. I asked if I could speak to another manager he said there are no other managers on. I called back and sure enough JEFF & Jaclyn were also working. I got Jeff first and asked to speak to Jaclyn (bc I felt as if these men did not care about my concerns as they would laugh at me and not answer my questions) Jeff said he would transfer me to Jaclyn and he transferred me to Will. I told will I refused to speak to him. He transferred me back to Jeff. As if my run around with communication wasn't bad enough this is what I now had to deal with, with "MANAGERS". I am very upset that they would not take any accountability for what has gone on. Jeff told me he Is doing what Will and Terry told him and he agrees with them and I asked him a question about my order and he couldn't even answer it so why would he agree with them when he hasn't even heard my point of view? If Home Depot corporate is reading this I really hope you have recorded lines and go back to listen to how I was treated. These managers are ruining your business. The sad part is- I gave 4 years of my life to this company when I worked for them years ago and this is the thanks I get. NO customer should be treated the way I was treated. I would cancel the whole thing if it wouldn't end up costing me $500 for the craziness I have been through. Also this order was a phone sale and they never spoke to me of the cancellation policy - they just sent me a copy today (purchased on 8/27) and none of them had an exact grip on it when I asked them questions on when my carpet was shipped and how long I had to cancel. SHAME on all of you!!! Also need to add they are going to say they gave me money off already and they didn't! That was for a whole separate issue!
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April 2021 by Dog L.
called twice and the phone rang first time for 20 minutes. hung up and called again. hung up after 15 minutes of ringing with no answer. like a non existent store. publicly traded company? glad i didn't buy an install or appliance!
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February 2021 by Tracey S.
My first trip to this Home Depot I needed to have keys made. Employees paged fir someone 3 different times and nobody showed up. After half an hour one of the other employees who had paged for someone in keys made them for me. Second trip I bought a new range. I paid to have the old one removed. The day of delivery they took the old range minus the door to the old one. I noticed it within 5 minutes of them leaving. I called them and they said sorry and hung up on me. Today I went to buy a new garage disposal. Only one person is actually helping customers in the appliance department. After waiting 45 minutes I inquired about getting it professionally installed and asked how much that would be. Employee said I don't know. She couldn't be bothered to look it up in the computer. Icing on top of the cake today. As I was leaving the store one of the employees was talking to a customer close to the check out lines the employee had his mask down around his chin. I'm done Home Depot. I'll drive the extra miles to Lowe's.
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June 2020 by Rob F.
Horrible customer service! The manager (Jeff) at The Home Depot off Lehigh St in Allentown needs a lesson in SAFETY and customer service. We went to HD to get lumber for a deck we are building. We planned to get the lumber and then return at a later date to special order our Trex deck boards, railing, etc. Today we were going to buy 20 of 2 x 10 x 12 pressure treated lumber. Rather than roll 1500+ pounds through the parking lot my Father in law asked if we could pay and then use the contractor loading area. Jeff was very rude and kept repeating "You have to get in line and pay there." Yes, Jeff, we understand that but all we requested was a place to SAFELY LOAD our purchase. Not once did Jeff offer help or an employee to assist us. As we left the store my FIL asked Jeff why he thought it was a good idea to not allow us (or anyone) to use the contractor loading area. His response "what do you want me to do?" Well, Jeff, we want you to consider that it would take a few minutes of your time to come up with a solution in order to keep a customer who was going to spend over $5,000 at your store. So, if a $5,000+ sale at your store is not that important then we just had to leave. We decided to take our business elsewhere. There is a nice family owned hardware store on Brookside Rd who not only were a few dollars cheaper per board but were friendly and even helped us load everything up.