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February 2024 by Rafael Checo
Friendly and respectful. Cost effective too.
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February 2024 by Annemarie Seiple
I have been going to Firestone for a few years now, and I have never been more satisfied with my experience with them, they have been good to me and I recommend people to go to the Firestone on Airport Rd Allentown Pa. They are my mechanics and I wouldn’t trade them for anything!!
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January 2024 by Michael
Arrived with a flat tire and was going to purchase all 4 tires because the rest were worn out also. Visit started off promising with understanding my vehicle would need to stay overnight because of closing times.Next morning I called around 10:00 am to get an estimate of when they thought my vehicle would be serviced. I was told “later this afternoon”. Ok, no problem I get it.At 11:30 I got a phone call from Firestone they had a question about my vehicle. The employee then confirmed my vehicle was in the shop currently being worked on.I arrived to Firestone at 1:30 to pick up my vehicle and it was still in the same parking spot I left it and none of the tires were changed.I went inside and another salesman apologized for the misinformation. He promised my car would be next for the mistake and it should be completed in another 1.5-2 hours.My daughter and I walked over to Red Robin, ate a nice lunch together, then walked back over to Firestone. (We took about an hour)When we got back to Firestone my vehicle still wasn’t moved and still had a 1/2 flat tire.I immediately called up MAVIS on Schoenersville and asked them how fast they could get my car in. They told me immediately. I told the Firestone salesman to give me my key back and I was leaving.Firestone lost $850. Maybe it was just a bad day at Firestone, ??♂️
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January 2024 by Danny Thomas
4 stars because I always believe there is room for improvement.
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January 2024 by kudzai butete
I went for an oil change and inspection at the airport road Firestone around 3pm. Went to BJ, came back Sat for 2 more hours, shortly after 6 the check in guy came to tell me that, the inspection machine went down , and so they couldn't to the inspection. So I thought that they had done the oil change, he said no they didn't, so the 2 mechanics certified to work on the car had left and so I wasted 3+ hours of my Saturday sitting in their waiting room. The check-in guy was great, great customer service and he was sorry, but those mechanics did not even come out to say anything, they left him to come and explain, while they went home. Unacceptable behavior..time and nothing was done to the car.
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January 2024 by Carmen C
They provide good service with professionalism, are attentive and have reasonable prices. the staff are very friendly.
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January 2024 by Angela Humbertson
Mark and staff are always very helpful.
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January 2024 by Jerry Feliciano
Good customer service manager fair with helpful
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December 2023 by KL C.
I made an on line appointment for an oil change last Friday for Saturday morning. Easy! Took my car in, went for breakfast and it was done by the time I came back. Friendly service, clean garage and waiting room area. Coupons on line. Definitely will go back! Much easier than the dealer!
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December 2023 by karola sosa
Great service. They did a tire exchange, alignment and flushed the break fluid and all with a smile on their faces. I keep coming back to them because of the excellence of their work! Mark even went out of his way to help me out with some financial issues. 100% recommended!
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November 2023 by Suzette Acosta
Don’t know how to put into words but the level of customer service and empathetic people working here, surpassed any expectations that I had. Called hysterical to schedule an appointment because I had to get on the road immediately. Prior to that I had missed my schedule appointment. Crying and talking doesn’t really work well. I had just received impactful news and getting on the road was of high priority. Just so kind and compassionate. They knew who I was and my vehicle. Even mentioned how it’s not safe to risk it with kids in the car. For me, that’s invaluable. Kindness makes such a difference. I know I spoke to multiple staff members but only remember Mark. I just want to say thank you. From the bottom of my heart.
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November 2023 by Ronald Preblick
My daughter’s car wouldn’t start so had towed to Firestone. Mark went out of his way to help. Great service and very nice guy!!!Service: Battery
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September 2023 by K C
I had an appointment for diagnosis and they took my car in right away! Excellent customer service and fast!! The guys there were so friendly and took great care of me and my vehicle!!Service: Auto engine diagnostic
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September 2023 by Dangoblan
Mark and the team are awesome! Friendly, knowledgeable and efficient. Great Service ?
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July 2023 by jeffrey buchinski
It took 6 hours and 3 minutes to complete a motor vehicle inspection on a 2020 Jeep with no modifications. Costed about $103. Last year's inspection costed me $70 from a local mechanic and changed my oil for me. I'm not happy about the price nor the time it took to complete.
