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December 2023 by Richard Kuntz
Fast Service,,,Great and Friendly staff. Excellent experience. Thanks!!!!
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November 2023 by Steve S
Took in for service oil, filter, and check fluids, and apparently, they have to play with buttons and nobs cause I'm still trying to get things set back the way they were before we took it in
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October 2023 by joe georges
went in for oil/filter change . fast service with appointment however oil pan seal was leaking. no one mentioned it and was found out by ciocca service tech within 2 week period. Was lucky had a warranty recall for something else .wouldve had oil leak for 4k miles if i didnt go to the main service center in timely period. !
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September 2023 by Yasmin C.
Excellent service, excellent staff!
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August 2023 by Jerry Bailey
I bought my truck from Ciocca, came with 10 oil changes. Just like everyone else, I am always on time with my appointment. 20 min early, been waiting 2 hours and counting for my oil change. I feel that’s completely unacceptable. I understand 45- 1 hour, and I was here 20 min after opening on a Sunday. I’m disappointed in the turnaround time, especially for an oil change.
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August 2023 by pankaj
Had a great experience. Based on my recent experience they are a professional and easy team.
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June 2023 by Kenneth Reeve
Express visit today. Always a great experiance!
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June 2023 by Aaron Groover
Did express service. Just for an oil change. Got told I needed all this stuff done. Like almost 2 grand for a car with 50k miles on it.Took it to a certified mechanic from Subaru that’s my neighbor and was told I got lied to.However I held off thank god. Brakes were just changed 3 months ago said I needed new ones. Told me they would rotate the tires and I marked them with chalk. Never were rotated. So I’ll be in contact with Subaru USA, about this place. Never had this kinda service at FaulknerIt’s not express either. Better plan on dropping it off and coming back tomorrow
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June 2023 by Dick Fox
Enjoyed the quick service.Thank you for the very polite and responsive service personal.?
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February 2023 by Nick Satin
I've always had great service with ciocca and their express service is great, especially since they're open 7 days a week, I believe.
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February 2023 by John Jacobson
More often than not when you go there it’s a 2 to 4 hour wait. It’s always a hassle. They always ask if you have an appointment, which is not what express service implies. If you make an appointment that’s regular service and if appointments get in the way of “express” then it’s not express. Appointments should be regular drop off service. I’m tired of leaving because it’s not express. Saying you’re full with appointments negates “express”. The salesman sell it as “just bring it in and take care of it, no appointment needed.” But experience tells you that you need to make an appointment. If I’m going to make an appointment I’ll bring it to the garage around the corner from the house. Where they don’t charge twice what Subaru does. It’s not really a selling point if it’s it’s not as it’s sold. They give you free oil changes when you buy the car, but if I have to pay I’m going for convenience and this is not that. Stop taking appointments, make it express, first come first serve and if someone needs an appointment that’s for the regular service department. The people are always nice and they have to be, because unfortunately the position they are put in makes people just leave. Done with it, don’t care if it’s free. Not driving all the way down there to be turned away. Bottom line, not convenient, not express, make an appointment and if your paying go somewhere else. This has totally jaded my Subaru buying experience. I’d rather have a discount on the car then have my time wasted every oil change. This is probably the game. Free oil changes that you’ll get frustrated with and not use. We have 2 Subarus and love the cars but we won’t be using their service anymore.Service: Oil change
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February 2023 by Janet A. Mease
The service is fine, timely, and efficient. However, everytime I go for service, within 2 minutes of my arrival, I get a text to see if I want to trade my car, etc. That is a HUGE turn off. I've asked them not to do that. I've purchased 3 cars there. Doesn't that show I'm a loyal customer? I don't need to be solicited like that! Faulkner is looking better and better!!
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January 2023 by Susan Thompson
Very honest and explained service needed. Waiting area clean.
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December 2022 by Tai Jin
We brought our car in for express service oil change at 10:45am and we were out in about 45 minutes.
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December 2022 by David Donio
Fast and easy service! Nice waiting space as well.
