-
July 2024 by Steve Venckus
Wish I could give them 10 stars. Super helpful and supportive during recent cyber crisis when flights were cancelled.
-
July 2024 by Jodi S
I have always had a great experience with Alamo at ABE; however, they have recently implemented a policy that does not follow Alamo's published policies for paying with a debit card. The published policy states that only customers without a ticketed return will have to pay a deposit. However, when I got to the counter, they said they will charge my debit card a $300 deposit. This is super inconvenient for someone who is not expecting that additional money to be taken out of their checking account.
I've been using Alamo for years and have never been charged a deposit on my debit card, until recently.
Just a warning to customers who read the policy ahead of time and are not expecting the additional charge.
-
June 2024 by Nancy Slattery
I landed at 7:30 pm and I was so grateful to see a human at the counter still! All went perfectly smooth and quick when getting my rent a car! They even had the truck I asked for and had reserved in advance. Happy traveler here! Thank you Alamo. Nancy
-
June 2024 by Donna Sowers
Received vehicle on time and process was smooth
-
June 2024 by robert makowski
fast ,courteous service----no issues
-
May 2024 by Michael Barber
Don’t do it. I tried to change my drop off location to another location and they wanted to upcharge me 3000 dollars. Instead I went to the drop of location and rented another vehicle to drop it off at the location I wanted to for 100$. Doesn’t make any sense. They ARE HORRIBLE
-
February 2024 by Jones Franco
I wanted to express my gratitude for the exceptional experience I had renting a car with Alamo. Not only were the prices fair, but the entire process was consistently easy and fast.I'd like to highlight the excellent customer service I received during my rental. The team's responsiveness and helpfulness contributed significantly to my positive experience.Based on my experience, I would highly recommend Alamo to others seeking a reliable and hassle-free car rental service.Thank you for providing outstanding service.
-
January 2024 by Ross Glabis
UPDATE: I've noticed some pretty big improvements. Overall, pretty good experience every time now since my previous review.Absolutely awful! Unorganized, unprofessional and over priced. Have had numerous terrible experiences with this Alamo over the last few years. Their check in process is always different when returning the car. This last time, we were greeted by a very rude gentleman yelling at us for miles and gave us a hard time for not having our "paper contract". When approaching the counter to return the keys, as the angry lot man instructed, no one was to be found.
-
December 2023 by damien diaz
Alamo is my go to. Usually always great service. I have rented 3 times in the last month. But, this past recent experience was not good. Desk associate “Josie” I believe her name is. Gave me a really hard time for no reason. Bad customer service. Not very nice and didn’t care to help me at all.
-
December 2023 by Mohib Sheikh
I wouldn't recommend this car rental. I had a rate, but needed an additional day. Instead of continuing my rate. They raised it. So that one day cost me an extra $130 for rental and fees. They didn't cheat, but certainly bad practice.
-
November 2023 by Ron F
Alamo must have a gas scam going on. When returning our rental, we pulled off at the bottom of rt 33, justice before getting onto rt 22 to fill up the tank with gas. I filled the tank and pulled the handle 2 more times letting it release to ensure it was topped off. Then we drove the last 10 minutes to the airport. When I received the email with the bill, Alamo had charged me for over 1 gallon of gas. I do not see how a Chevy Malibu could have used over a gallon of gas going from rt 33 to the airport. Will not be using Alamo next time.
-
October 2023 by Denise Conforte
My recent experience was perfect. A short time waiting to check out my vehicle and a clean, new car awaited me. They even offered a free upgrade! I had no problem returning the car with their pre-dawn drop box ; very convenient and I couldn’t ask for more. Thanks, Alamo!
-
October 2023 by Ron Fish
Alamo must have a gas scam going on. When returning our rental, we pulled off at the bottom of rt 33, justice before getting onto rt 22 to fill up the tank with gas. I filled the tank and pulled the handle 2 more times letting it release to ensure it was topped off. Then we drove the last 10 minutes to the airport. When I received the email with the bill, Alamo had charged me for over 1 gallon of gas. I do not see how a Chevy Malibu could have used over a gallon of gas going from rt 33 to the airport. Will not be using Alamo next time.
-
October 2023 by Junfei Hu
Booked a sedan online but was told they do not have a sedan. I have to pick up this rundown truck I never wanted. It was dirty and smelly. It also has multiple scratches and dent marks. Returned this truck to a different location and was told they will file a damage report. Would not recommend this place. It’s a scam.
-
October 2023 by Robert Clark
Absolute horror story. Received reply and request to contact store owner as seen below. I sent requested email and inforation and then crickets. Don't be tricked by the prompt reply from management looking to rectify. There was no follow up and no effort to correct their circus.Flight landed late, 1130pm and no one was at the desk when I, my wife and our 9 month old went to get the rental. We were told around 4 pm that there would be someone at that desk until 2 am, but we found it abandoned. Only one competitor was open but was unable to issue a rental. Alamo national customer service couldn't comprehend why the last three people at the airport were upset and just kept deflecting by instructing us to come back tomorrow to get the rental. Couldn't get the contact information for anyone local. Nightmare.
