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August 2023 by Marlene Novak
Buyer beware! I did not see that they have a 30 day return policy and I am now stuck with a brand new, expensive, way to big sofa cover!
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December 2022 by Safa Muhanna
I wanted to place an order but wasn't sure about the colors so I ordered swatches of the fabric. By the time I received the swatches, the price for my items had gone up about $100. I called customer service, explained the situation, emailed them the screenshot that I had with the lower price, had them confirm the swatches shipment, and was told that they wouldn't be able to honor the price even though the whole process from start to finish was less than a week. Meaning the day I requested the swatches to the day I called to place the order were less than 7 days apart. Customer service confirmed and verified all my information yet made no attempt to at least offer an alternative solution.
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June 2021 by Dino Climaco
Do not use Spring Creek Rd, trucks over 45’ are not allowedMake a right on Schoeneck RdRight on Alburtis RdAnd Right on Quarry Rd
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March 2021 by Manpreet Singh
overnight parking available. 30 min for unloading.
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November 2020 by Bertha Detwiler
These products are amazing! Each item is extremely durable and well made. I highly recommend buying products from here.
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November 2020 by Brassard Traxler
Quick load very pleasant people
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November 2020 by Dordje Radovanovic
Great service
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October 2019 by Bill Theripper all over but the bloodbath
Horrible employer, horribly run business I pray it goes belly up
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March 2019 by Vipin Jain
Poor Customer Services just Received Two Sofa Covers too big for my Sofa wants to Return Charge Shipping And Restocking.
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March 2019 by Kani Leung
If I could select negative stars, SureFit is negative 5 stars for me. I do not recommend buying from them. 1. Their products do not "sure fit". We have to return the items. 2. You can't get anyone on the phone from the return/order information department. You have to call the sales department. 3. Customer Service is horrible. 4. Don't waste time filling out the return request form or contact us form online, they don't get back to you, you have to call the Sales department in order to speak to someone. 5. Return is NOT free. Even though they said the return shipping label is free, they will deduct the original shipping fee from your refund without telling you. And when you find out, they said "it says on the page where you check out, mam". Horrible Horrible Horrible company to do business with.
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March 2019 by Michelle McCrackin
Return policy is horrible, I would not recommend ordering directly from SureFit, unless you want to deduct at least $30-$40 from what you paid if your purchase doesn't fit or you need to return it for any reason, they do not refund full price...not even close. They have lost a customer in me and will never recommend
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March 2019 by Collin Webb
Can't say I have problem with their garbage return policy because it is clearly stated. However, I still have not received a refund for an order returned well over a month ago...have called three times now and was told it would be taken care of and still nothing.
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March 2019 by Kristin Carpenter
Awful customer service! My order was lost in shipping and it took over a month of me calling Sure fit and "fighting it out" with the customer service reps. to FINALLY replace my order. They kept telling me they would call me when it was resolved and they never called. The customer service reps I spoke to each time were not friendly or helpful, they just kept blowing me off like it was my fault the package was lost.
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February 2019 by Edith B.
By phone I ordered 3 recliner covers. Two did not fit. I called to return or exchange. I had not been informed by the rep with whom I had placed the order that they were refundable. I am now out 75.00 +. Please make sure you ask about refunds or exchanges before finalizing your order.
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February 2018 by Miranda B.
I hadn't thought to look on Yelp for a review of a small online outfit, so I just went ahead and ordered the samples (fortunately) for some slip covers. They never arrived. I figured since it was only $3 they were likely lost by USPS, so I ordered them again 2 weeks later. Nothing... and no response (other than an autoresponder saying they'd respond in 2 business days) to my questions. I am SO glad I didn't actually buy anything from them, and so glad that I have Amex, which will dispute the charges. If more people do that, maybe they'll get the message.
