Pet Stores near Abbottstown, PA

“never been in store, but i order my dogs food from them & always get fast delivery! + you always get a discount if you submit a review which is nice & very helpful!!”

“EDIT: Today, April 25, 2024, Christina, the Hanover Store owner, reached out to me about this matter. She apologized for the problems, and she made a generous offer to resolve this matter to my complete satisfaction. Although the issues should not have occurred, customer service changed my perception from a 2 star review to a 5 star review.
Thank you.

On April 17, 2024, I purchased a TORO 54IN HAVOC TIMECUTTER MYRIDE, SKU# 2340082 for $4,663.99. This is a major purchase for me, and likely one of the most expensive products that Tractor Supply sells.
I decided to check it over before using it, and I am disappointed in Tractor Supply.  This is all minor stuff, but when I spend close to $5,000 on a lawn mower, I expect a little better.  I went through the initial setup list in the Owner's manual to see if it was prepared properly after finding the first two issues.

1) A tire valve stem cap is missing.

2) The rear tire pressures were 11 and 19 PSI instead of 22. The front were within 1 pound of 13, the specified pressure.

3) The anti-scalp rollers were not set at 3" as specified in the checklist. They were at the lowest setting at 1.5".

4) The deck height was at max, not 3" as specified.  This is just a quick adjustment, and to be fair, could have been changed by the delivery person.

5) The suspension setting was not set in the middle, although this is just a lever adjustment.

6) The deck was not leveled. It was 1/2" off, side to side. To level it, Toro requires the use of (4) blocks that are made a specific size. I must fabricate them to level the deck as per the owner's manual.

7) The worst, to me, is that the mower is filthy - covered in a layer of dirt (dust), probably from sitting outside.

The only items I can confirm were done was the application of safety labels (that were likely applied at the factory) and the front wheels were greased.

I must now, on a brand new mower, level the deck, check/torque all the bolts, hoses, and fittings, but why should I have to?  I am on the fence about washing it so I can apply a protective layer of wax, but it would have been nice to get my $4,664 lawn mower looking shiny and new so I did not have to.

I guess it's my fault for buying from Tractor Supply instead of from a local dealer, but no dealers within 50 miles had any of the 3 models I wanted.  I just feel disappointed and let down over these minor issues.  Attention to detail makes the difference between a good, and a bad experience.

I contacted Tractor Supply's "Customer Solutions" number, and sent them about 6 emails with photos (attached to this review), and their only response was that the Hanover store would contact me about this. It has been 3 business days, and they have not contacted me. They did not even offer to replace the missing valve stem cap, which I guess I'll have to buy, now. Certainly no Customer Solutions were provided or offered.

I suggest you do not purchase any expensive products, ESPECIALLY mowers, from Tractor supply. The don't seem to care about anything other than making the sale.”

“Great place to visit. I don't know a lot about koi fish . Every person there was very helpful to help me find what I was looking for in my price range. They had more fish than I ever could have imagined. Definitely worth the visit !”

“This place always has fantastic sales mainly for bedding or small pet treats. I come here specifically for the Guinea pig treats and end up getting more than I plan on because of how good the deals are. My Guinea pigs loved most of the stuff I got for them and I will continue to come back here as long as those deals keep coming. Definitely want to come back for that sale before the 7th of July”

“I got an Akita from Village Pet Shoppe . They are really friendly people and will help with any questions even after you take your pet home. They always greet you when you come into the store. Always make you feel welcome and doesn't rush you even if you have hundreds of questions. questions”

“Taste of the Wild (TOTW) dry dog food is increasingly difficult to find now. After (14#) being sold out on Amazon, Chewy, Tractor Supply, and Petco, I went to TOTW site to find local suppliers and learned of this shop.Stopped in today for the first time, and - YES! Reasonably-priced local shop with a huge selection of chew options/bones, including the cheek roll that's been sitting in my Amazon cart.My aggressive-chewer pup is THRILLED. Friendly staff, including the pup-staff. My new go-to shop for my dog.”

“I have a Newfoundland mix and her undercoat makes grooming a bit of a challenge. Aislynne and her co-worker did a great job. Both were kind, professional and patient (with me as well as my dog) :)”

“Love this groomer for my golden retriever! They do a great job, staff are friendly, they call to remind you of your appointment and when your pet is almost done, and my dog loves going there!”

“We brought our Mini Bernedoodle, Spencer aka Teddy home on Valentine’s Day. We couldn’t be happier !!! He is such a smart little guy. The vet said he is a picture of health. They also commented that they see a lot of pups that come from Jocelyns and they are amazed that they’ve NEVER seen one with any health issues. Jocelyns Puppies is obviously doing something right. Thanks for our new family member !!!”

“Absolutely recommend. The staff has lots of knowledge on all different animals and feed. They are willing to talk through what feed you need and they help load my car every time! Definitely appreciate this shop will continue to use them for my farm and domestic pet needs!”

“I got my 3 Guinea pigs here almost 3 years ago and they’re doing great! When we got them, they let us hold them for the first time in the store and they were so great in letting us know how to make them feel more comfortable. I went in I think about 2-3 times in the past week and some of the animals were so friendly, I’m betting employees socialize with them a lot especially the Guinea pigs that were licking the glass trying to get to me lol reason I took off one star is they are a bit pricy aside from the pets which is same price everywhere for most. It’s mostly food, treats, supplies, etc that is the most pricy and they also charge 10 cents for bags”

“This business was clean and well taken care of. I purchased a boxer puppy here last month and had no problems. The staff is friendly and knowledgeable. Lots of puppies to choose from.”