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May 2024 by Tina Wang
I never left any negative reviews. But this is the worst shopping experience ever! Picked up 4 items with total over $400 and went to the cashier. The lady told me there will be 2 * small 1ml cream samples for $125 purchase. I was pretty happy to hear that and told her that’s great because I am on my trip and forgot to bring any face cream. I nicely asked can I purchase 2 items and have my husband coming to buy another 2 items for me as gifts so I can get another 2 small cream samples to last for my trip. Suddenly, the girl on the left with weird eyebrows jumped in and said, no, only 2 samples per person. I said, sure, understand that, but my husband is another person. Then this girl with funny eyebrows changed her words and said, no, only 2 samples per family. I was like, well, you don’t even know what my husband looks like. He is in the parking lot right now. The girl responded quickly in a mean tone, but now we know. Whoever comes in for these items is your husband. And we won’t give him anything! Excuse me? Can you please show me your policy with 2 samples per family? Never heard any policy applied to the entire family. What a liar! Why do you have to lie about your policy to stop customers purchasing from your store? We are buying 4 items for more than $400 and only asking for 4 small cream samples with only 1ml each. You didn’t need to be this mean and arrogant to your customers, right? This is not helping your customers and revenues. Your manager should see this review and do proper employee training on customer service. I was there around 4:30pm, May 26.
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March 2024 by jackie s
This is a very good makeup store if your looking for cheap prices, almost always has sales. They should definitely add more locations.
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December 2023 by Kim Patterson
in and out really reasonable
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September 2023 by Jennifer Knieriemen
Love this place!
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August 2023 by Elma N.
If I could give this place zero stars, I would. This cashier working at this place (who claimed to be 'management') had the worst customer service I have ever experienced. Absolutely rude, condescending and totally lacked class/professionalism. When I accidentally purchased the wrong item and realized it literally 30 seconds after my purchase, a store employee said there was nothing she could do- and was not even willing to explain or provide an acceptable solution. I have shopped here to stock up on products and gifts for years- never again. Message to the actual 'management team'- I suggest you upgrade the quality of your staff to spare others from what I experienced.
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June 2023 by Carla Engalla
Hey Store Managers READ THIS! Bad customer service. Rude and uncaring. Cashier told sister that she didn’t really care to hear her concerns on the customer service and lack of appropriate signage to explain sale details. Things like you had to get 3 things from the $5 rack since they were out of gift bags. Then if you bought multiple things that needed 3 items from $5 rack, you could not purchase more than 5 of one item and each set of 3 had to be set of different things. Honestly, I want to contact their corp customer service but nothing listed on the receipt; so here I am. Perhaps if the folks at the cash register spent more time paying attention to customers (waking the sales floor and asking folks if they had questions or needed help picking out items - like normal sales stuff) instead of chit-chatting about how much they “f-ing love” the Netflix show, Bridgerton (yes this was repeatedly said during my visit) or how there was a place one could go to dress up like in that show, my family would not have been frustrated with our shopping experience. Annoying part is that instead of trying to listen and show compassion to my family and improve a poor experience the cashier chose to talk down to and give attitude to my sister who was trying to figure out what needed to be purchased to get the specials that were advertised. Lesson Learned: in this store, make sure you go to the sales reps and ask them to explain their misleading/poorly advertised specials. Otherwise they will hang at then cash register just talking amongst themselves - neglecting customers. Feedback to store manager: don’t have other sales reps sort through 2 boxes of inventory at cash register. My sister expressed concern her items would get mixed up with new inventory. Try that back room or a rolling cart. Something besides the small counter where your 2 registers sit. This was a concern your cashier rudely dismissed when my family mentioned.
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June 2023 by luis bonilla
Good service and quality
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June 2023 by Luis Cabrera
Good attention from the staff
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June 2023 by Jorge Robles
Nice place, Nice girls attending
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June 2023 by Isela Ibañez
Excellent treatment, very friendly
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June 2023 by Havisha Nagarjun
Too expensive with limited collection.
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June 2023 by Ammara T
Great deals on Origins and Aveda products! I always come here to stock up on my face creams, face wash and eye creams. They even have some Aveda shampoos as well at a fraction of the price. Signage can be confusing but basically the more you buy the more you save and get additional off plus free gifts! I'm always surprised at how much I spent with all the products I get that would be double the price at a retail store. They actually offer outlet prices unlike some of the other places in the mall. Came here a few times and havent had a problem with the customer service.
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May 2023 by Ammara T.
Great deals on Origins and Aveda products! I always come here to stock up on my face creams, face wash and eye creams. They even have some Aveda shampoos as well at a fraction of the price and Bumble and Bumble products along with Mac and many other known name brands. Signage can be confusing but basically the more you buy the more you save and get additional off plus free gifts! They even have sales sometimes and you can find some really cheap deals on face masks. I'm always surprised at how much I spent with all the products I get that would be double the price at a retail store. They actually offer outlet prices unlike some of the other places in the mall. Came here a few times and havent had a problem with the customer service.
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January 2023 by Kimberly Jimeson
Amazing staff! The store is always so beautiful and welcoming! You can’t get a better deal anywhere else!
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December 2022 by Khrystyna Bilokin
I'm a client of this store already for 6 months. And the workers there are so nice and even remember me already. They are always happy to help if needed. Always can help with bonuses and other deals. I'm so glad that such a good place exists and I saved a lot of money on my purchases here as a makeup artist.