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September 2024 by B Nice
Michael was great to work with. He helped me find exactly what I was looking for.
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September 2024 by Miguel Vidrio
The workers were super supportive and awesome. I found what I wanted and needed
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September 2024 by Tom Brown
Michael was very helpful and I will return to purchase from him again. Great customer service.
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August 2024 by World Wanderluster
I want to write and send special thanks and recommendation to this store and its manager, Michael. He is a calm and kind soul. Not easy these days to come across someone cool like him.
My Oakley sunglasses' lenses started to peel. Oakley Warranty Department determined it is under warrantly and wanted to replace for me with more expensive, newer entire sunglasses, because Oakley Warranty Department doesn't have the exact replacement lenses for my model anymore.
I only wanted to get the replacement lenses for my old model. This would save Oakley shipping cost and overall costs too.
Oakley Warranty Department authorized me to get a replacement pair of lenses locally if a retail store still has it.
Michael informed that his store happened to have a replacement pair of lenses left that fit my model. Unlike the Portland store who refused to honor the Warrenty Department's instructions, Michael offered me the replacement lenses.
I have been a long term customer of Oakley (multiple snowboarding goggles over the past 22 years). Michael gave me the confidence to continue to be Oakley's customer in the future.
Thank you!
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June 2024 by Linda Jones
Peyton helped me find the lenses that I love and put them in my favorite frame.
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June 2024 by Alexis Buckholz
Normally don’t have an issue but now I’ve been lied to and I’m truly disappointed in the store. Bought a pair of glasses that they said were “custom” and would give us a great deal due to them being a returned custom. Later realized we got played and they are not “custom” found them on the Oakley website and for around the same price of their “deal”.
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May 2024 by Aaron Hinton
Went into the store today to find a solution for a replacement lens I purchased for my Half Jackets last year from the website (lens was a gift and I was past the return window). Several attempts to re-order a similar lens resulted in the same...one side didn't fit and it was a hassle to return. Oakley's phone support was useless and very frustrating and they wouldn't consider that a defective product could've been sent out, despite my photo evidence. The store manager (Elissa) and her associate provided excellent customer service and spent considerable time interchanging my lens with different frames and confirmed there was something wrong with the lens. They offered me a solution for the defective lens that was an upgrade for me and were happy to help, wanted to make sure I was taken care of. If you're looking for additional Oakley gear, skip the website and go to the store if you can, it's a much better experience and you'll know that you're good hands. They made my day today...thank you!
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February 2024 by Fran Keeney
The store personnel was very knowledgeable and was able to help us choose the appropriate dark glasses
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October 2023 by Chris Anderson
Staff did a great job!!
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October 2023 by Ryan Bean
Awesome store!
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October 2023 by Ryan Loibl
Outstanding customer service
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October 2023 by Jimena
Tried getting some help and the dude was on his phone.
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October 2023 by Robin. Longstride
I’ve been wearing Oakley shades for two decades now and I really love the quality of it. The staff is very knowledgeable about the product. He was also very helpful and friendly. I’m gonna keep on wearing Oakley shades for the rest of my life and I’m gonna keep on coming back to this store.
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October 2023 by PatrickJ T.
Not all Oakley Vault stores are created equally. Well, I should say that not all experiences at Oakley Vault Stores are positive. Happy to say that our visit to this Oakley Vault store in Woodburn, Oregon was a positive experience!!My wife needed sunglasses, and we bought a couple of awesome pairs here. Prices were reasonable and the quality superb! Excellent Customer Service provided by the staff!! Clean and well merchandised store!No complaints! We will be back every time we are in this part of the country.
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August 2023 by Daniel Bishop
To start with, Peyton was excellent to work with. He was knowledgeable and was able to answer the couple of questions that I had. Based on my wants he pointed me in the right direction and I was able to find what I was looking for.
