Lowe's ProServices provides a mixed experience for customers. Some employees receive praise for their helpfulness, particularly in the tile section, where one staff member went above and beyond to assist customers. However, others, like a staff member in shower heads, showed impatience. Customers appreciate the great deals available, as one shopper found a clothes dryer at a significant discount, along with a complimentary warranty. The store is noted for having plenty of help and well-stocked aisles, indicating an improvement in service. However, there are concerns regarding the mobility scooters, as one customer faced issues with steering and functionality, which hindered their shopping experience. Overall, Lowe's ProServices is recognized for good customer service and great deals, but there are areas that need attention, particularly regarding mobility aids.
We were there Tuesday June 19 2023 for walk in shower materials I think Phillip in shower heads was impatient. Matt in tile was excellent he took the time with us called for extra help for other customers and was just awesome. There was a small Mexican woman who was helpful too. Alll in all we had to search for help
April 2021
We had an interesting pick up experience. I had ordered a 5 gallon container of solid stain the day before. We were told everything had been checked for accuracy. We got home to find the stain had not been tinted. We returned to the store and the paint department took care of it.
February 2020
Severely understaffed. The passive aggressive, sarcastic attitude of employees reflect how understaffed they are. Gave them multiple tries and disappointed every time.
