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April 2024 by Steve Phelps
Communication, service, and assistance in our move was obviously a priority for PODS. Much appreciated!!!!
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March 2024 by Cheryl Towne
Previous moves with PODS have been terrific. This one - NO! We had a unit stored at the White City facility for almost 4 years. We scheduled an 8:30am time to have the POD available at that location so that two professional movers with a truck could unload it and move the contents to a storage unit closer to Medford. We arrived at 8:15am to find the facility gate unlocked, the office dark and locked and no one to be found. I called the movers and told them to wait to hear from me before heading over. Waited until 8:30, still no one. Called 1-800 number and explained situation. Was put on hold and then told they had reached manager who said he would call staff who were ON SITE and tell them to come to front to meet us. We explained again there was no one around. We were put on hold again. Manager then told rep to tell us a driver would be there in ten minutes to help us and get our POD pulled out for us. 20 minutes pass and another customer arrives with their own help and U-haul truck to empty their POD. I explain our own problem and they also call 1-800. I call 1-800 again and customer rep calls manager again who says driver will be there “any minute”. This is now more than an hour after my scheduled time, and both times I called 1-800 I had asked the phone rep to have the manager call me directly, which he never did. Two drivers arrived with PODS in their trucks. One exceptionally wonderful, helpful, apologetic driver named Darren came over and explained they had to unload their trucks and then they had to move multiple PODS to get to mine and it would take about 20 minutes before mine would be available. Darren was stupendous. I finally got into my POD almost two hours after my scheduled time. I had to pay an hour of time ($100+/hr) to my movers to wait before they could begin work, and the manager STILL has never called me. He never showed up to work either by the time we left. COMPLETELY UNPROFESSIONAL manager who lied about staff being on site, driver being “10 minutes away”, and never calling a customer when being asked to twice by corporate customer service department. Darren the driver SAVED the day with his attitude and apologies and making things right. KUDOS to Darren! I will NOT be recommending PODS to anyone, unless I know Darren is managing the move AND the facility!
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March 2024 by Michele Laurence Garcia
Smooth drop off smooth pickup just what we needed for her garage restoration thank you
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December 2023 by Brenton R Strine (Brent)
Served its purpose.
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December 2023 by Nickolasa CS
It's great when u have to move.
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November 2023 by Noah Bucky Batson
Effortless experience. Takes 99% of the stress of moving away!
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November 2023 by Chad Gray
Online experience was horrible. I had to go through 6 different CS folks who couldn't' resolve the issue, wouldn't involve a supervisor, and failed to follow their own policies. It finally took an experienced CS rep to figure out my account was a bit older and wouldn't update. Had to delete the old account and create a new account so credit card could process. Let employees think versus using a diagnostic tree and update your policies.
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October 2023 by Jeremy
Timely, efficient, and careful drivers. Our stuff arrived without anything broken. We are very happy with our experience.
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October 2023 by Ronda L.
We have a pretty big 3 year experience with PODS. Left SoCal with 2 PODS for upstate NY. Warehoused and paid monthly for 2 years; then moved all the way back across the country to Ashland OR. In addition we loaded two more PODS in upstate NY - making 4 PODS traveling cross country (again!) The POD drop off and pick up guys were all thoughtful and friendly. ESPECIALLY Darren in Ashland who not only was wonderfully friendly but welcomed us to our new home and gave us lots of hiking and area suggestions. THANK YOU DARREN - YOU'RE AWESOME!The POD company was a little odd in their inconsistent billing but in the end they billed as quoted and NOTHING was damaged with 4 PODS and 6 trips cross country ...so we're thankful. Good workers. Friendly attitude in the 5 we met.
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September 2023 by Elmer Hart
Marvelous absolutely Marvelous except Eugene Oregon and white city should be able to wash those pods for California .
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September 2023 by Static Slayer
They helped and went out their way to help me when needed when dropping off container and picking up containers.
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August 2023 by Rebecca Miske
I used a POD to move across the country and needed my POD stored for two months before closing on a new home. PODS made the whole experience easy and ALL of my items were exactly as I had packed them. Great experience!
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May 2023 by Anthony Cano
Way way over priced for what you get. Would never recommended pods ever again to anyone. Use anybody else would be cheaper and probably have better communication
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March 2023 by Weedewey
We just completed a coast to coast PODS move. Moving with PODS is super convenient in many ways; flexibility with p/u & dlvy, storage at origin and/or destination. As soon as we closed on our former house, we scheduled dlvy of our PODS and filled them at our pace.When we closed on our NEW house, we called PODS to begin dlvy from their destination facility. They provided us with a referral for vetted professional unloading helpers, which is huge since we were new to the area and didn't know anyone.We also loved that the PODS were kept in a secure facility before and after transport, and we got to place our own locks on the PODS (gave us a very secure feeling).
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December 2022 by Kenna Gettman
Little higher in price compared to others, otherwise it would have been 5 stars. We had a great experience, easy to get ahold of and accommodating to your needs.
