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“I bought a phone recently from them. I had some issues not knowing how to work it on my part. They're very helpful. The manager was very knowledgeable and fixed the problem immereally.”
“Honestly I can’t say enough positive things about this store.. I had to switch service from Verizon to Us cellular because we didn’t get service where we live and I’m so happy we came to this location, these guys will make sure you’re taken care of. I’ve been to 2 other stores in Medford and I have nothing bad to say about those stores but this one is by far my favorite! I didn’t get the card of the gentleman that helped me because he’s normally in central point but thank you Nathan for your help. Nick, and Jorge are at this location and they will take care of you. ??”
“Whether you need a new phone or just need help this is the best Verizon store that I have ever been in. They are so helpful AND nice about it. They explain how to do all those things that you are wondering how to do and if you don't get it the first time they stick with you till you do. David helped me and he is great, so patient. Try this store, you will be glad you did!”
“Carlos was great today! He helped me pick out an iPad and he set it all up where it would be coming directly out of my banking account just like my phone. I was really impressed with Carlos. Great job! Excellent customer service! Very knowledgeable! And extremely kind and patient! Thank you Carlos for making my purchase easy!”
“Nathan was the one that helped me, extremely friendly and high energy with a very positive attitude towards my situation. Got me switched from MetroPCS to US Cellular even with hassles from Metro's end, and ended up with a good discount on device protection and a solid price plan for a new line and phone. Highly recommend Nathan if possible.”
“Andrew was wonderful. Extremely informative and provided a unique experience for us. We have been long term customers and it is heavily based upon experiences like we had with Andrew! Keep up the great work!”
“I had issues with my phone and I came so frustrated and norm went out of his way to fix my phone and keep me as a customer. I'm so glad there are businesses caring for us.”
“we upgrade my son phone and were told by the store guy that iPad is free so we thought great come to find out iPad not free so we send it back billed us after we were told free by att sales person. Got an awesome staff named Pablo thank you amazing job Pablo listened to me while I explain the situation we were never told it be 18 dollars a month now things back to normal just have to pray you get a person to listen to you . Pablo solved the issue for me now I a happy customer with att”
“Mario and Jacque were incredibly helpful! Can’t thank them enough for helping to transfer my phone line. They were exceptionally efficient, professional, and made the process fun!”
“Being an old analog guy technology is hard for me Candace made me feel comfortable and helped me understand.all of my needs were Met Above and beyond I will be back for any future needs.Thanks again CANDIce.”
“Had the best experience today that I’ve ever had at any Verizon store to date! Isaac, the young man who assisted me on Thursday, October 19 was kind, patient, helpful and very professional! My experience was so great that I will be returning to this particular store to do any kind of in-store business with Verizon from now on! Kudos to you for employing someone with such great customer service skills! A rare trait these days that seems to have gone the way of the dodo….”
“I initially went to another AT&T store to purchase a new phone. The answers I got about early payoff and keeping the cost of my plan unchanged were unsatisfactory. Went to this 2nd store and got completely different but totally satisfactory answers to the same questions. Immediately bought the phone I wanted and had it up and running later that day.”
“I’ve never been involved with a more helpful store and crew Justin has always steered me in the right direction and helped guide me towards the best opportunities available to me to get the best service. Always open and kind and quick to help! My service is so much better I haven’t struggled like I did with boost regarding losing service! Which was not good for my job as communication is a huge part of it. So happy and appreciative towards this store and team! Thank you!”
“Justin was awesome, professional and really helped me to get hooked up with a new phone. The store was very clean and professional. I highly recommend this location for your cell needs. 100%”
“Kevin was helping me and my wife. It was unbelievable that I had broken my phone and my wife needed an upgrade. He went over all the options we had. I was undecided and couldn't decide, he was so patient and so kind that I really enjoyed my experience. He was very knowledgeable and answered all the questions we had, he went above and beyond.”
“I came in with a huge problem on my phone. And James was working and he helped me out more than anybody could help. I was at my wits end with my phone but he made it all right, and I appreciate that thanks to James.”
“Hunter Gump is very cool very patient
me and my entire family love his customer service and his attitude he is so funny and friendly! Thank you Hunter love your leo rising spirit ? lol”
“I had an issue with inability to respond to group texts. Dan took a deep dive into settings and, after updating, found the errant setting. took some sleuthing but was successful. Thanks.”
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“I broke an accessory for my phone. Eddie discovered it wasn't in stock, reached out to the other stores to find it without success. Found where he could have it drop shipped to my house. In a day and age where customer service is few and far between Eddie went above and beyond for a low dollar item, that just makes my life better. Thanks Eddie.”