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June 2024 by Tim M.
Bought a used truck AND a NEW Corolla. The Toyota has been great, the truck? Not so much. Turns out when I tried to trade it in (I no longer need a full-size truck), it turned out that it had been wrecked, not just a dent, but within a quarter panel of being totaled (who knows about possible frame damage). This was NOT disclosed at the time of sale. This made the truck lose at least half the trade in value. ALSO, THERE ARE TRACES OF Stop-Leak being added. I tried to work a deal with Lums alerting the ownership by letter about my issues. I also let them know that there were issues that may affect getting a new deal financed. They could have done the right thing, but didn't. So ALWAYS ask to see the Car Fax report, check for signs of "quick fixes," and DO NOT BUY from Lums Auto.
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April 2024 by Daniel J.
At first dealing with the service department was not fun,not getting any answers I needed. Had To wait for parts, then they said would take 2 hours to do repairs ended up taking 4 hours. Got in the car and noticed it still wasn't fixed. Went back in and was helped by the assistant manager. She took care of me but had to order more parts. Then the service manager took care of me and made sure everything was taken care of.
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January 2024 by Adani C.
Really not a fan of this dealership. Their Service Department never gets back to you. Dropped my car off yesterday at Noon and never received an update today either.
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December 2023 by Wayne A.
This is the best dealership I've ever dealt with. As soon as you walk through the door you feel like you're among friends, and there is no sales pressure whatsoever. I recently bought a new Toyota Rav4 Hybrid there and the expoerience was remarkable. My salesman, JODY, was as good as they come, and he spent all the time I needed to choose which car I wanted, after which he was able to find precisely what I was looking for. They gave me a generous offer on my trade-in and sold me the new car at MSRP with no additional markups or BS. I could not be happier and more satisfied with my purchase from Lum's. I would strongly urge anyone who is in the market for a new or usaed car to check out this place before anywhere else. You won't be disappointed.
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December 2023 by E. J.
I had a few issues with my new car and Lum's took care of it immediately with a pleasant and concerned attitude which was highly noted. They're the best for getting things done and finding out what the issues are. Quite pleased with the whole operation.
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November 2023 by Steve L.
I was thinking of buying a car here, but after seeing the reviews, I'll go elsewhere.
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September 2023 by Abigail E.
. Absolutely the worst service department at a Toyota dealership I have ever encountered. I owned Toyotas for almost 30 years and now will never buy another one because of Lums. They had my car for months, charged me thousands, and could not fix it. Their "mechanics" (who are not actually mechanics but "Toyota certified techs") know absolutely nothing about hybrids or how they work. They are incapable of critical thinking or problem solving and rely solely on computer codes for diagnosis. When I pointed out that it might be the computer that's causing the issue (based on my extensive research and information given to me by Toyota factory recall notices), I was greeted with misogyny and derision wrapped in jargon intended to distract me away from the fact that these guys are just completely incompetent. I should never have let them keep working on it after they charged me for a tow that they incurred while driving it when I had already warned them that it would break down. My neighbor also warned me about them. If you need any kind of real work done on your car, go to Graf's if you can get in.
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September 2023 by Victoria D.
We were on vacation traveling north and had some repairs done on our RV in Coos Bay. They had removed our ABS fuse and lost it. We called everywhere for a replacement and finally found Lums. I talked to Steve in parts and he was able to locate the part in Portland and had it shipped to Warrenton where we were staying. He called the next day to tell us the part had come in. Awesome quick service and very knowledgeable.
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August 2023 by Erik D.
I bought a 80K truck in February 2023 and still do not have a set of spare keys. This is just ridicules. They use any excuse under the sun with the chip market issues. They are solved people. I contacted service by email and of course no reply. We have many issues with our Tundra with very little help from Lum's. When living in WA buy from Toyota in Tumwater !!!!!!!!
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August 2023 by Cam C.
Worst car buying experience of my life! That has has now taken 4 months of it, and there still isn't any end in sight! Back in May, my wife and I purchased a 2017 Honda CR-V from Lum's Warrenton Toyota. We had it less than a few days, when it threw every possible error code it could. We take it into the dealer. They have for a few days. Claimed they fixed it, and got it back. Two days later. Errors are back. Back to the service center. Again, a few days later, they say it's fixed. I get it home. Next day... You guessed it. Codes come back. Give it to them again. This time, they finally admit they have no idea what's wrong with it, and will send it to a Honda Dealer to service. About a week later, they call and say it's fixed and they are sending someone to go get it. A few hours later, I get another call. Halfway back from the Honda dealer and all the codes came back while the service tech was driving it back to me. So, they turned around and took it back yet again. A few more weeks, and Honda finally admits they can't fix it either. "Parts are on worldwide backorder." was the line given. So, finally over three months of spending more time driving loaners than our purchased vehicle, Lum's finally admits they can't fix it, and sold me a bad car. So, they offer to buy it back and let us pick a new one. They say, look at their inventory online and let them know what we're interested in. We found three cars listed on their site. Told the salesman, and headed down to see them. Two of them weren't even in Lum's possession yet! They didn't have them, but them claimed they "Have to list in our inventory due to dealer laws." I retorted, "Then, why don't you add a disclaimer stating that, and that all vehicles may not be available at time of listing and to call ahead to check?" They did not have an answer for that one. The one car they did have out of three hadn't even been through detail yet. The entire interior was covered in crumbs, dust, and dog hair. So, since the three we were actually interested in were available, they offered to show us some alternatives. And, oh man, did the sales team once again push upselling! We were looking for a replacement of equal or lesser value, since the payments were already higher than we initially wanted. Instead they kept trying to push us into vehicles a few thousand more than what the Honda cost, with no offer or effort to discount it to match the original price. They hosed us over once, and think they can squeeze even more money out of us, now!?! Seriously, WTF? So, a few weeks of no car (It's sitting somewhere at Lums?) and we still have a loaner. They finally get something we think we'd like as a replacement. A 2018 Buick Regal TourX. We test drove it and liked it enough, to take it and be done with this ordeal. So, we took possession of it last week and thought the saga was finally over. This morning, the driver side seat motor broke. And, since it's automatically slides the seat back when you open the door, it tried to move and ended up jarring itself into a weird 45 degree angle and made a horrible grinding noise. I got the seat to straighten out, however it is now at maxium distance from the wheel. Which means, my wife cannot reach the pedals to drive it. I have to use a pillow behind my back to reach. Call Lums Service department today, and they tell me they cannot even look at it, until September! So, now Lums has officially sold me two broken cars with no sympathy. No apologies. And, not much in the way of doing anything to try to make this horrible situation any better. I will never purchase another car from Lums. And, I will discourage all of my family, co-workers, and friends from doing the same. Apparently small town dealerships figure they have a captive audience, and don't need to be decent to be successful. Want a new car? Best go inland to a major city with tons of dealers competing, instead of just three. These small town dealers are the worst I have ev
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June 2023 by Jay C.
I am not pleased with dishonesty and theft that occurred during my visit this past sat. i can only assume one of the employees had to have stolen a NOCO charger I had under my seat in the vehicle. I will review if my camera recorded the incident. I'm beyond pissed because i work my ass off to have the things i have.
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May 2023 by Chris H.
I purchased a used 21 Ram 2500 from out of state. The truck had a clean title but arrived with small dents and had body work done to one of the doors. My fault for not seeing it in person first but have had good luck with other dealers (Dave Smith) while doing this. The first problem came when I requested a purchase agreement prior to sending funds. Tracy in finance couldn't understand why I wouldn't send funds prior to receiving the purchase agreement and was very adamant I send them immediately. I was finally able to get a emailed copy of the purchase agreement which at that point I transferred funds. In the purchase agreement I was charged for registration and title as agreed upon 2/27. I reached out on 4/9 to see when I should expect my title and registration and was assured by Tracy it should be soon since she submitted it to my states DMV. On 4/29 I received mail from LUMS with the title and registration paperwork that I filled out on 2/27 with a note to go to my local DMV to get it transferred in my name. I reached back out to Tracy and was told it was for a temp tag and they do not do registration or titling and I'm on my own. I've purchased many vehicles out of state and have never had a more difficult time dealing with someone in finance. My states law requires dealers to submit the paperwork when the vehicle is sold by a dealer and I guess Oregon is different? LUMS refused to issue a refund for title and registration. I ended up incurring an additional $250 to register here I AK after being told that the paperwork had already been submitted and the fee had been paid at the time of purchase of the vehicle. We have purchased many vehicles from out of state through Dealers and they have always sent paperwork to the DMV for title and registration. The fact that LUMS collected for these services, their employee Tracy then confirming in an email that the paperwork that she had sent it to our local DMV, to then find out 2 months later this wasn't done and I would have to go pay an additional fee to my local DMV is more then reason enough to not use this dealer ever again. If I could give 0 stars I would.
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March 2023 by David P.
Our family have been Toyota fans for decades. And Lum's supporters for twenty years. So I was sad with my most recent experience. My 300,000 mile Avalon had one of those essential cam-shaft sensors go bad close to their lot. The folks were reasonably nice in letting my car stay there over night while the 4x as expensive as NAPA part shipped from Portland. no problem. But... apparently one cannot rent a car from Lum's with a Debit/Visa card from WAUNA...so... call a cab. Next day...I drop a small 10mm bolt into the abyss...Parts Dept. does not have specs or bolts. Off to Auto Zone...There are any number of ways this could have been 5 stars but I will simply have to carry adequate tools and hardware in my trunk.
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December 2022 by William B.
Updating - I did purchase a new Toyota truck here this year; my sales person, Bill, was professional, analyzed my wish list and was able to show me a 2022 Tacoma that was pretty close to what I wanted. They gave me a good deal on my trade-in (2007 Dodge RAM), and there was minimal 'haggling'. I am very happy with my purchase. The 'little room' experience, which I've always and continue to despise, wasnt too bad. Their internect interface person was great as that was my initial contact - she even sent a little personal professional video.On the flip side, Toyota itself is partially to blame for 3 star - the main Toyota website infers that you can 'build your vehicle' and send it to the dealer and 'have it made'...I was perfectly willing to wait. After much consternation I was finally informed this simply isnt true. You can only have what they 've shipped. Thats it. So I did order some ancillary pieces that I wanted from the parts dept. The directions for the parts - Oh My God. the Step Rails, their instructions were "You Need To Go to the dealership for directions". There were actually the easiest to put on, thanks to handy YouTube videos.The Bed Extender - the directions were FLAT OUT WRONG. It contained a drilling template (yes, you have to drill into your precious new vehicle), that was completely incorrect and had I followed it I'd have an extra hole in my frame. Luckily I used the part itself as a drilling template and this worked good.The mudguards, well they had no instructions at all, which wouldve been helpful since they have multiple screws you need to remove from the underside and reinstall. But I got it figured out after a few needless mistakes.The showroom is lovely, they have a nice waiting area while you have your oil changed or other quick service.And I'm hoping that when I need service, I dont have to wait 3 weeks for an appt like I did for my Dodge RAM several years ago.
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August 2022 by Tom R.
I had my second excellent experience at Lum's Auto Center last week. As soon as I pulled up, I was met by a cheerful and welcoming gentleman who led me to the service desk. I was immediately checked in for my appointment by the courteous service tech who detailed exactly what was to be performed on my vehicle. I was also given a projected time for completion. The waiting area is very comfortable and inviting, and it seemed I had hardly settled in when the service tech approached me with the news that my vehicle's service had been completed. The cost of the service was very reasonable, and my freshly washed truck was ready to roll. Though I had to drive over an hour to get there, I feel it was more than worth it. I highly recommend Lum's Auto Center for your vehicle's service needs.
