-
October 2023 by Toni M.
I needed a repair of my 2014 Ford Escape and once again Astoria Ford did not let me down! They got me in quickly AND my customer service advisor, Chris Graf, was the best. Ask for him! I had shopped before going in and had food in a cooler in the back of my car. Without ice! I began to worry about it and was going to walk to Walmart to get ice and Chris said "I'll do it!" It was pouring rain. I was grateful! Of course, I offered to pay for the ice and he refused. Besides that nicety he kept me advised every step of the way. I didn't get to meet the service technicians, but I have no doubt they are just as helpful, and well qualified, as Chris. Kudos from a happy customer. Outstanding customer service!
-
September 2023 by Jim P.
I finally responded to a 2 year old airbag recall notice when my older Ford Ranger started running poorly and the service engine light was on. Astoria Ford is the only Ford dealership on the north coast so my options were limited. When I called them in mid August to make an appointment, I reached a recording that directed me to their website and when I went to the website, it directed me to call them by phone??? This is not impressive communication. I left a message before noon asking for an appointment and finally received a phone call back from a young lady the following day. She informed me they were completely booked for the next 2 weeks, so I made my appointment after labor day and parked my truck. A few days before my appointment, service writer Nate reached out by email to inform me that he was my dealership contact which was a nice touch.I showed up for my appointment and was informed by Nate (BTW, a true professional) that they had no record of the diagnostic engine light repair, only the airbag replacement but would try to work it in. The following day, I was called and advised the airbag replacement was completed and after the engine diagnosis, the repair required a part that was a non stocking item and that "corporate policy" required prepayment of over $300 when they invoiced the part for $123.00??? It seems odd that I was also prepaying some of the labor. In my over 50 years of car ownership and working in the wholesale automotive repair industry that entire time, I have never been asked to prepay for a repair when they held my vehicle in their possession! This prepayment policy is certainly not customer friendly, nor does it make me want to return to this Ford dealership for any future service or heaven forbid, to buy a vehicle. Due to this prepayment policy and the poor communication during my initial contact while attempting to make an appointment, In good conscience, I can't recommend this business to anyone!
-
August 2023 by Rafael M.
Not impressed with customer service, appeared to hide the fact that the truck I was purchasing had damage until I asked for a car fax after I had signed papers. I should have asked for a car fax first. Although they should have disclosed it openly. The paint on the truck where it was repainted was mottled. I noticed the paint issue before leaving the lot. I asked to speak to a manager. I was told there was no manager left, and that they had gone home. Got a hold of my sales guy who had to leave he stated that he called and there was a manager there. The only reason I left was because I was told there was no manager and to give them a call tomorrow. So I also took the truck to a third-party shop for verification the paint was mottled which the shop confirmed. Astoria Ford still denies the fact the paint was bad. I ended up returning the truck and getting my car back. I would not recommend Astoria Ford based solely on the fact damage was not disclosed upfront prior to making the sale. The floor sales staff was fantastic though.
-
June 2023 by Gordon H.
Astoria Ford changed the engine oil in my 2021 Ford E350 Transit cutaway for $237.76.
-
September 2022 by Leona H.
Awesome transaction again!!! Love my new Explorer!!!! And to top it off no BS no pressure!!!! Another happy buyer!!!!
-
September 2022 by Richard Whitaker
Always friendly. Comfortable waiting room with WiFi.
-
August 2022 by Casey D.
Ive been here waiting for 3 times my estimated repair time for a recall. This is the 2nd trip for the same recall. Ive lost an entire day totally due to coming multiple times and waiting for a long period each time. Both times i was told 30 minute estimate without me asking. If you can't come anywhere close to your estimate , dont tell people it will be 30 minutes. No apologies or anything. Second Ford dealership/ repair center to give terrible service. Hope all the customers coming here have an entire day to waste because it will take that long. Last Ford ill own, not worth it. Ridiculous and terrible service every single time.
-
July 2022 by Melissa O.
My family & I were camping at Fort Stevens from out of town. On Friday, July 15th, our Ford truck was giving an error message & would idle at 40 mph & above. My husband went to this Ford center for service. The guy behind the counter said they're booked until Aug. Fine. When my husband asked about a mechanic in town, the guy told him to "google it". Seriously?! What a freakin' jerk! My husband took your extremely "helpful" advice & found a mechanic in town with excellent reviews, TJ's. They were awesome, very helpful, got the part fixed for us - happy to give them our business. Oh, & your diagnosis of "something loose" from driving our 4 wheel drive on the beach was wrong, Do yourself a favor & get a job where you don't have to interact with the public.
-
June 2022 by Katie K.
The one appearing to be in charge was really unkind as soon as he became aware that I am a person with limited resources. Les Schwab knows more about my Ford. I came for my appointment and left sad and with the same problem, just ashamed of myself. I had to call the next morning, I was needing help, they completely ignored my call. Thank you Grafs, you helped me with a smile, oh, and the manager at this Ford thinks used tires are completely beneath him. Wonder what they do with them. I love Ford, it's a love passed down generation through generation, and this place doesn't fit the Ford family style. Ford is never snooty.
-
February 2022 by Chad G.
I called to ask about a used F250 on the their lot and since I'm coming from a long distance away I needed to confirm a price. The first guy I spoke to Derek wasn't that friendly and didn't really seem interested in talking about the truck. The next guy I spoke to was his manager Garret and he gave me attitude and told me I could "buy the truck or not it doesn't matter to me". This was a 1 minute phone call. He didn't listen to what I had to say or even try to sell me on the truck or explain why it has only lost 5k off msrp in 3 years and has 24k miles on it. I'm disappointed because I'm a serious buyer but customer service like this is unexceptionable. I'll spend my money else where. 75k plus sales tax is a lot of money to me / a big purchase. These guys don't care and will only spent 1 minute on the phone with you.
-
January 2022 by Ken R.
My opinion is this place has a serious lack of integrity. I had been looking for a used BMW Z4 for a while and saw that they had one in stock. I reached out for more information on Tuesday January 4th. There was some miscommunication, but I did receive some addition photos I had requested on Thursday January 6th. I spoke with Baran Demirel about the car at 9:35 am on January 7th. I explained that I was looking for a Z4 in good shape and was told it was in "great shape" and that there were only two paint chips which I had been sent photos of. I explained that I was 2.5 hours away and didn't want to waste a trip for something that was not in good condition. I was assured that this car was in "great shape" but being sold in as-is condition. I had no issue with this and we agreed upon a price for the car assuming it was in the condition I was led to believe it was in. We then set up a time to pick the car up. I arrived at 9:50 the morning of the 8th and was met by Baran. He immediately started pointing out many paint issues that he did not mention via phone or email. It's a black car so I was disappointed but figured this was an honest mistake. He then points out a door ding and mentions that the tire pressure system had an error that didn't clear by inflating the tires. After looking over the car I pointed out that there was a lot of corrosion that should have been mentioned. There wasn't much of a response to this but I decided to start the car up and check other functions while it warmed up. I immediately noticed that the top did not function which is obviously a major issue with a convertible. I had already looked at a car that needed the motor replaced and was told by a BMW dealer that this is roughly a $2k job. I should have just left at this point but Baran was trying to salvage a deal so I offered $7k as it sat. I did this knowing I was going to spend at least another $2k for the issue with the top and who knows how much for the tire pressure issue. I figured I could deal with the paint issues and have the door ding pulled out cheaply. I believe Baran then spoke with Rich Byrd and came back with something around $8,800 OTD which I declined. At this point I had no intention of purchasing the car as it was nothing like it was described. I spoke with (I believe) Rich and let him know I wasn't happy about the situation and had the issues been disclosed I would not have even driven over to see it. He refused to even look at me and just kept saying it was as is and they didn't know it had issues. I find it VERY hard to believe that this dealership took a trade in without knowing about two major issues. I also feel like I was intentionally misled in order to get me in the door hoping that I would agree to a bad deal. I drove 220 miles and spent 5 hours of my day to see this vehicle based on what I was told which was nowhere near accurate. I emailed the owner directly and requested to be reimbursed for my fuel only. I never received a reply, that alone tells me that this behavior must be accepted at this dealership.
-
September 2021 by Jorge Garcia
I was looking for rear wiper for our 2007 Ford Edge. They didn't have it in stock. However, Matt here, was very helpful. He order the parts I needed. He called when the parts were in, went and got them and out the door I went. If it's a ford part your in need off, Matt it's definitely the guy here to help you out.Thanks again Matt, for your help ...