“First, I must point out that I rarely review businesses online, preferring to voice any issues I may have to the business management directly, however sometimes an online post is both warranted and appropriate. That said, I rented a box truck from the Enterprise location in Tualatin, OR expecting to move some business product between two locations over the following 4-day period. Preferring to do as much as possible online I used the enterprise online ap to reserve the truck. This was beyond a doubt the most user-friendly online rental process I have ever used - and I rent vehicles close-to a dozen times each year. The online process was so seamless and streamlined that, even though I had received a confirmation email I simply had to follow-up with a phone call, believing I must have done something incorrect. Speaking with the Assistant Manager, e.g., Heather - I discovered that I had in fact done everything correctly, and to take this one step further, Heather even confirmed the truck size I needed, time of pick-up and return time - just to put my mind at ease, but that in itself isn't the reason for my review, which is actually what followed 1 day after my rental began. I unexpectedly had to drive twice the distance which was to Camarillo CA, 1000 miles from my starting point, wherein upon having the truck loaded with my business product I discovered the outside sidewall of one of the two dual rear wheels was completely blown out. Having had an entirely uneventful 1000 mile drive I was at a loss as to how this had occurred, and very concerned as to whether on a Friday evening at 4:00 PM, there would be a remedy that would have me back on the road for my 16-hour return. I immediately phoned Enterprise in Tualatin, OR and my call was answered by the assistant manager (Heather) again. Long story short - she got all relevant information regarding my exact location and the tire issue before bringing in the Manager of the Tualatin Enterprise location, i.e., Jason, and between the two of them had me back on the road within 2-hours. While this may seem like an easy process, when you factor in (1) this was a Friday evening, (2) the truck was not able to be driven to a location, especially before closing on a Friday evening, and (3) the necessity of finding the correct tire size, this was a case where time certainly was of the essence. Nevertheless, calls & arrangements were made, entirely without my having to lend a hand, even though I would have been glad to assist. Better yet, I was kept appraised of what was happening and who would be arriving and when - the whole step of the way. This was service! Exceptional service, and as a businessman myself I have to give credit to just how professional and empathetic both Jason and Heather were in handling my emergency in a manner that truly put their customer service skills to the test. A Big Thank You to Enterprise Tualatin - Management (Jason & Heather)!”
“Alex’s warm welcome ‘back’ to the Canby Ford Service dept made me feel like I’d just returned home. He was attentive to all the things I wanted checked on my new-to-me Ford Explorer. Ryan followed up with great details of what was serviced and what couldn’t be completed. Overall, I left very satisfied and will definitely be back.”
8AM - 5PM
4841 S Macadam Ave, Portland“We’re very impressed with the level of service and quality! They did a perfect job on my daughter’s Tesla door damage repair . They even detailed our car inside and out! I highly recommend this place! They do high quality work and beat other repair shop prices!”
“I cannot thank Derrick at Ability Center enough! He truly went above and beyond to find us the perfect fit for our family’s needs. We ran into funding issues and Derrick worked well above his scope of expectations to made sure we secured funding and found the perfect car. Thank you, Derrick and Carrie!”
“Tigard enterprise team are top of the line
Have been working with them for 2 years
Pro customer service , very helpful , and fun to work with
Thank you to all manager , boss , and team representatives, great environment and very nice cars available . ❤️❤️”
“Phenomenal customer service. Honestly. Julian Hernandez got me out of my old car and into a new one. Up front about costs. No secrets. No surprises at the end that do not benefit me as the customer. Thanks Beaverton Toyota and Julian. You are why I have been a loyal customer for a decade now.”
“Excellent customer service. Very happy with the car and the ease and service provided at this location. Sasha was professional, thorough, friendly and super easy to work with.”
“Great customer service. They called me within minutes once the car insurance put in a request I needed a vehicle. Had one for me the next day. Even though it wasn’t ready at the scheduled time to make sure I was updated. I was okay with it since I was running behind too. Followed up with me to make the the car was okay and no issues. Checking out was smooth as can be. The gentleman checked the vehicle and was very personable. Smooth process overall.”
“After getting screwed over by Hertz, we came here and were able to get a last minute car rental for the day. Super nice redhead guy working there helped us get a van at a sweet price!”
8:30AM - 5PM
6 Centerpointe Dr, Lake Oswego“We've bought both our vehicles from them. They saved us tons of money. The AAA representative was great for the assistance in our car buying..we always recommend them to our friends and family.”
“This Enterprise rental location was great. Pedro took care of my rental with such care & attention. I would go to this location if Pedro or someone with such customer service was working there.
5 stars for customer service”
“The team at Enterprise was amazing! They were so helpful and made the entire process quick and easy. I was in and out in no time, and they went out of their way to ensure everything went smoothly. Their professionalism and friendliness made the experience stress-free and pleasant. Highly recommend them for anyone looking for excellent service!”
“At the time when we needed a car, the choice of available cars was not large. The interior of the car was poorly cleaned. The guys are young and polite. I wish your business prosperity.”
“Overall best customer service anyone could ask for. Kimberly an employee at this location was extremely helpful and provided me with all the information i needed to help make the right decision. I would highly recommend anybody to go to this location if your in the area !”
8AM - 1PM 2 - 6PM
251 SW 2nd Ave, Canby“Though I have no experience with other rental agencies, I can say pretty surely these guys are the best. The cheapest rates I could find, friendly and accommodating staff at the Canby location. They did not have the car I paid for so they upgraded me for free so I would have something to drive when I needed it (and I desperately needed one at that time!). When I ended up needing the vehicle longer they extended my rental at those same rates, and the most impressively, when I incurred a parking ticket in said rental they paid it! I mean, if this is all standard practice for this company, kudos to them for putting customers first at all times!”
“Thank you to all of you at the Barbur Blvd Enterprise in Portland Oregon!!! You set me up with a vehicle quickly and with a smile!! I’m not sure when I’ll need to rent a vehicle again but when I do I’ll be going to the Barbur Blvd location!!
Thanks again!!”
“Shora Shahryar made me feel like I was with family.
I rented a car from the E Burnside location while my car was at the autobody shop. As we all know, having repairs done and being without your vehicle for a stent of time is pretty stressful however, these folks made it painless.
I don’t write reviews often however, I feel compelled to give them a “shout out”. Thanks everyone!”
“I had a fabulous experience being served by Girish Chummun, who was exceptionally friendly, respectful, and clear in his communication. His true concern about my family and our car rental experience was palpable; he absolutely went out of his way to ensure our needs were met and questions answered. He also took care to explain in lucid terms everything we needed to know about the process of renting a car via insurance due to ours being in the auto repair shop. I also witnessed him offering the same clarity and courtesy to other customers. I highly recommend Girish and would not hesitate to contact him in the future if I ever need a local rental car again. Hire more people like this one, please!”
“Recently had my truck in the shop and came to these guys for a rental. Kyle was very professional and polite throughout the entire process. If you’re looking to rent a luxury vehicle in the area, definitely go check out their cars and make sure you ask for Kyle.”
“Outstanding service indeed....Courtesy plus given to my better half,Carla Amaya here in Wilsonville, Oregon........We will bring our business to you folks always !!!!”
“I was referred here by a friend, and am I ever glad. The owner is so kind and respectful, and in my experience renting a car from him, this is exactly how every car rental should operate. By appointment only.”
“Great experience! Maggie was a great help getting the car. There was an issue with the car (it felt like the emergency brake didn’t fully disengage), but she helped us replace it quickly. After returning the car, we thought we left something in it. Daniel (who was working the next day) checked the car right away to ease our minds. Again, great experience!”
“Had an issue with our rental (from another lot), went here to change our car for another. The service was excellent and friendly. Vehicle was clean and ready to go and we were not expected (although the call center said they would notify the lot).Not only was the service top quality but the Halloween decorations were super cool.”
“Have been renting with this branch for many years now and always get a late model, clean as advertised/requested vehicle and fast, friendly service. I'll be back.”
“Polite and professional people who went the extra mile to help make an unexpected emergency a lot less stressful. The vehicle was in excellent condition with very good gas mileage.
They also worked through an odd billing situation that saved me a few dollars.
It was nice to have one less thing to worry about.”