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October 2024 by Sophia Plummer
I have called the "customer service line" five plus times at this point. Every single time, a robot picks up and then quickly hangs up on me. I have tried using the online chat system, with the same end result. How tf are you supposed to do anything or expect your package if you can't speak to an actual person? No wonder FedEx has a trash rating, and I hope it only goes further into the negatives with the "service" I have received. Absolute monkey behavior from this company.
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July 2024 by Michelle T
This location is a literal black hole. If your package goes here, don't expect it to leave for at least a week. This has happened EVERY SINGLE TIME something shipped FedEx goes through this location. I HATE using FedEx specifically because of this place......
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June 2024 by Bryan Neff
FedEx is definitely the preferred shipper in Bend, OR. The drivers are friendly, helpful and packages often arrive earlier than expected… that is unless routed through Troutdale. Packages always arrive late, not even a percentage of the time, always. Sometimes the package will sit for days past the delivery date. When paying a premium for shipping this is unacceptable. Get your act together. Every other location has figured out how to serve customers well.
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June 2024 by Michelle Barnwell
This company sucks!! You can’t even get a representative on the phone anymore and their website sucks as well. Trying to manage a delivery and keeps saying unavailable. Also, I think they quit taking phone calls with real people because of all the complaints they were probably getting about their drivers. We had to switch our deliveries to Walgreens because the driver we had was outrageous speeding up and down our gravel road throwing our packages out the window at the mailbox, throwing a package into the garden into the sprinkler. This guy was, a joke. All we did was ask him nicely to slow down we also have small children around with a blind spot corner how would you really feel Mr. FedEx driver if you accidentally smashed into one of the children speeding up the driveway !He started cussing at my husband, throwing his hands in the air.
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May 2024 by Victor Javeri
So very sad that a company with such a proud history has turned into trash. Extreme waits, damaged parcels and so much theft.. The market is going to swallow this company. I’m company is going to a smaller courier for all future business. At least they take a small amount of pride in their work.
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May 2024 by Trisha Conn
Absolutely the worst! My package has been stuck there for two weeks. Customer service is a joke and no help. Can’t even get ahold of the actual store just the 1-800 number and keep getting excuses and that they are a “third party” and to call UPS which also made no sense and the tracking number didn’t work (which I had ask prior to calling them). Pray your package doesn’t go here. There’s a reason for their ratings. Read the reviews accurate af
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April 2024 by AverageVi3w
it's 6:53 pm they close at 8:00 pm. The only people who work here just come for a paycheck. It closed early why, I have no idea.
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April 2024 by Laura Pumphery
They promptly handled my request with ease and efficiency!
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March 2024 by Jacob Greathouse
My most recent package only got stuck for 3 days, usually its 2 weeks
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March 2024 by Mary Gowin
Did not have copying service like Google said--but very knowledgable on places near them to get copies made
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March 2024 by Ryno503
Easy in and out
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March 2024 by Jessy Gayosso
Delays delays, this company site is unprofessional
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February 2024 by Kevin Kevin
Absolutely trash. I have had several packages delayed at this location in the last week. They all end up arriving beat up. I have also had Amazon packages that have routed through here never arrive even weeks past their quoted delivery date.I ordered a box of coffee bags and it arrived open with bags laying on the floor where the driver tossed it.
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February 2024 by D S
For real... they just hold the package and don't contact you. When I called the wherehouse was closed Sat and Sun so they they leave you with no info! This location is unprofessional!
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February 2024 by Clara Marin
Very bad delivery option !!!!!
