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July 2023 by Jewel Steele
Wonderful shopping experience, so much on sale. Salesperson was not near the standard of White House Black Market
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September 2022 by Dutchgirl Happy
I shop at WHBM monthly. I came in to the store to return crop pants that didn't look good on me. They were never worn. They were too tight and didn't look good. I had the tags and the receipt on my phone but I had taken the tags off. The manager stated she would not take them back because the tags were off even though I had the tags. I said I would take a credit and she refused. Online I don't see where it says you can't return if tags are not on. I have a feeling if I wasn't in my workout clothes and was dressed nicer she would have been nicer. She was rude. I will no longer shop online with WHBM giving this store the credit. I bought the pants less than 30 days ago. I spend a lot of money at WHBM.
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September 2022 by Patrice LeBlanc
Michelle helped me pick out clothes and sizes and did a fabulous job! I purchased many items that fit really well.
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April 2022 by Laurie K.
I need a dress. I need a dress for a wedding. My sister found a White House/Black Market dress online. The nearest WH/BM to me is at Washington Square Mall in Tigard, OR. No worries. While I'm here, I'll look at some "other" stores with nice and casual dresses. Oh my. The "other" stores had no selection, dresses I would not even try on. Horrible taste. Inferior quality. And zero customer service. And these are the nicer stores. I finally find WH/BM. Axia immediately said hello and asked me what I was looking for. So nice. So kind. So understanding. I felt like a princess. I ordered the dress with Axia's help. I will not be returning to the "others". I will be at White House/Black Market. Thank you, Axia. Take care.
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February 2022 by Lori Blair
Great store great service kind of pricey
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November 2021 by Ishah F
No hassle, easy shopping with super helpful sales reps.
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October 2021 by Marissa Bartolucci
Agree with previous poster, the associates are very rude and make it clear they do not want to help you. I have never been quoted the 60 day return policy in my years shopping here, and during a pandemic a little leeway is appropriate. I also have never been told I can't return an item with proof of receipt but that I can only exchange for an item of equal value. Last, they have taken my birthday discount past the time period before, but not today. I won't be driving out of my way to come here again. Nice way to treat a white black member.
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September 2021 by A R.
Horrible customer service.Very rude people working at this particular store.Very expensive store to get treated badly.Love the clothes but refuse to set foot in this store because of their horrible customer service.
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June 2021 by Dutchgirl V
I shop at WHBM monthly. I came in to store to return crop pants that didn't look good on me. They were never worn. They were too tight and didn't look good. I had the tags and the receipt on my phone but I had taken the tags off. The manager stated she would not take them back because the tags were off even though I had the tags. I said I would take a credit and she refused. Online I don't see where it says you can't return if tags are not on. I have a feeling if I wasn't in my workout clothes and was dressed nicer she would have been nicer. She was rude. I will no longer shop online with WHBM giving this store the credit. I bought the pants less than 30 days ago. I spend a lot of money at WHBM.
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February 2021 by Elizabeth R.
The manager is really not nice. Changing management might improve the experience that consumers get when purchasing. I probably won't go to this place again because of the rude manager. Save your money and shop at another location.
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September 2020 by Rebecca Chute
Bought cute top in 2 sizes - returned one. Took 3 whole months to receive refund!!! Won't shop again.
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August 2020 by Fern Jackson
Friendly staff quality and affordable items. Perfect clothes!!
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August 2020 by Teresa Squires
Good prices and good choice of clothes. Highly recommend this place!
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August 2020 by Brian Kessler
Small collection of unique pieces, at affordable prices.
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August 2020 by William Smith
Fantastic service, friendly and helpful staff!!
