“We've been Les Schwab customers for over 40 years. Recently, we've frequented this Washington Square location many times. I want to give a huge shout-out and thank you to Joey, the manager. We brought in my wife's car to fix a punctured tire a few days ago. When we got it back, we noticed a grinding sound coming from the brakes of another tire. Joey let me bring it back and he inspected the situation immediately. I appreciated the fact that I didn't have to wait in line and he was able to provide an expert diagnosis of the problem. We absolutely appreciate the great customer service!! Thank you, Joey!!”
“These guys are outstanding, My cars wheel were literally about to fall off with only 1 lugnut attached, I had no money at all and couldn't get credit yet, Not only did they fix the issue but they replaced the tire and the missing lug nuts and didn't charge me. I would of been stuck without a car and no way to make money if they hadn't helped me. I will never take my car anywhere else ever these guys are out of this world amazingly nice and I couldn't be more greatful and will be paying for these services as soon as I get paid even though they said it wasn't necessary, but it is to me. Thank you all of you here you were all my angles today me And my 2 little furry ones thank you and will never ever forget what you did for us today.”
“Excellent service! Dylan remembered me from when I had called the store to check if they could fit me in. He walked out to meet me at the car, told me where to park and met me at the store entrance. They also fixed my issue well within the time frame provided to me over the phone. I had a nail in my tire.
As this was an unexpected issue I hadn’t made an appointment.
I had checked a couple of other locations closer to me. At the first place down the road, the employees avoided eye contact as they were busy talking. No one helped. At another place they were backed up a few hours. At the Tigard Les Schwab, they gave me an accurate timeline to fix the issue and delivered on it. Needless to say I’ll be going here first if I have any future issues with my tires.”
“I brought my Miata in for wheels and tires and was assisted by assistant manager Phillip. His customer service skills are exemplary! Phil kept me up to date on my order. He was experienced, knowledgeable, communicative and friendly. My installers were Jenna and another tech whose name I didn't catch and they were excellent. They were led by the store manager, Tony, who smoothly runs a busy and top notch store. It was clear his employees were well trained and had his respect. Great job by management and skilled technicians that take pride in their work. I highly recommend this store over all others!
Just a follow-up. I brought my car in for another service and this store did an excellent job again. Made an appointment, and in and out quick with zero damage to the wheels. Thanks to Dean, Phillip and the techs who serviced my car!”