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August 2024 by KAitlyn FOley
I walked in with a friend just looking to explore the different textures. Tracy was working and was super informative about the mattresses and how they work and we stayed for a while and had a lovely chat about band.
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August 2024 by Madeline Isham
Kimberly was SO helpful! She helped us try out several mattresses until we found the right one. She didn't pressure us to get anything- just answered our questions honestly and clearly. We purchased the standard Purple mattress and are so excited! I hope everyone goes to her to purchase because she's the best.
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August 2024 by Rachel Raburn
Jason and Tracy were amazing to work with! They helped us determine which mattress and pillows would be best for us. They provided insights based on other customers experience and their own. They ensured we got all of the discounts available and triple checked our order with us prior to completing it. Also, they were super passionate about the product and seemed to enjoy their job. And there didn’t deploy any obnoxious sales tactics. We are so excited for our be purple bed to arrive!
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July 2024 by Danyel Rogers
WOW… I wish I won the lottery so I could buy all the things!!! Back rest and seat cushion will be my first purchase.
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May 2024 by Rebecca Reinke
This showroom is awesome - the customer team is STELLAR!! They have been such a breath of fresh air every time I'm in there - I love their positive attitudes and they go above and beyond for you as a customer -- Top-Notch Customer Service - and from non-commissioned employees at that, they really set the bar. Definitely check this location out if you're considering Purple. We are HOOKED on the Harmony Pillows - we have purchased 5 of them now, and also the new travel pillows which are going to be a game-changer. No more neck pain while traveling! Thanks Team Bridgeport!
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March 2024 by Crystal O
Went in looking for a new pillow to help with neck pain. Worked with Carson and she was incredible! Helped me try out different types of pillows and get the one I thought would work best. Then when admiring her bracelet I told her my daughter and I like to make them a lot and she asked me to wait a second and came back with a little bead kit leftover from an event and said I could have it for my daughter. So so sweet! Also got some amazing little stress squish purple mattress toys. They’re fun. My pillow has since arrived and it’s been a few nights with it and so far I’m happy! Thank you so much Carson for your help and kindness! You made my day.
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January 2024 by Laurel Stevens
Title: Exceptional Service and Expert Guidance at Purple Mattress – Thanks to Kimberly!I recently had the pleasure of purchasing a mattress at Purple, and I cannot express enough how impressed I am with the outstanding service I received, particularly from the knowledgeable and friendly associate, Kimberly.From the moment I walked into the store, I was greeted with a warm and welcoming atmosphere. What stood out to me was the lack of pressure typically associated with mattress shopping. I initially visited Purple to explore their selection and get a feel for the different options available. Kimberly was incredibly helpful and patient as she guided me through the various mattresses, explaining the unique features of each one without any hint of pushiness.What truly sets Purple apart is their commitment to providing an educational and enjoyable shopping experience. After my first visit, I felt confident in my decision to make a purchase. However, it was the exceptional customer service and the positive rapport established with Kimberly that prompted me to return and finalize my order.During my second visit, Kimberly went above and beyond to ensure that I found the perfect mattress to suit my preferences and needs. Her expertise in the Purple mattress range was evident as she answered my questions with clarity and offered valuable insights into the different materials and technologies used in their products.Kimberly's genuine kindness and dedication to customer satisfaction made the entire purchasing process a breeze. She took the time to understand my specific requirements, guiding me through the ordering process seamlessly. What could have been a daunting decision became an enjoyable and stress-free experience, thanks to her unwavering commitment to providing excellent service.I am now the proud owner of a Purple mattress, and I owe much of my satisfaction to the outstanding service provided by Kimberly and the entire Purple team. If you're in the market for a new mattress and appreciate a no-pressure, informative, and enjoyable shopping experience, Purple is the place to go. Ask for Kimberly – her expertise, kindness, and commitment to customer satisfaction truly set her and the Purple team apart. I can confidently say that Purple exceeded my expectations, making this significant purchase a delightful and memorable experience.
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January 2024 by Nicole Markowitz
Who knew that mattress shopping could be so enjoyable?! We had the pleasure of working with Kim to find the right mattress for us. She was so kind, honest and helpful. We are excited about our purple mattress and feel so grateful to have worked with such a wonderful person. Kim as well as Tracy are so fun, highly recommend if you are looking to purchase a purple mattress.
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January 2024 by Martin “Martin & Rochelle” Pinon
Amazing experience. My husband and I are sleeping on a 8 year old bed and I am 6 months pregnant. Needless to say, it was time to find a new bed. My shoulders and hips have been hurting, and my husband has been sweating in his sleep.When we visited the showroom, we were greeted by Tracy, she instantly made me feel comfortable. She reviewed the grid flex technology with us and then encouraged us to try out the beds. Instantly, we felt the difference. Like Goldilocks, we went from to bed to bed while Tracy and her awesome colleague Kimberly reviewed the benefits of each mattress option.After an hour and a half we had come to the conclusion that we wanted the whole package deal, mattress + smart base + mattress protector & sheets / pillows. Tracy told us to take our time, she could email us all the details and we could make our decision another day.Never once did we feel pressured to make a decision in store. The matter was, I felt like I had been given all the details I needed to make my decision. I had already shopped around and I knew that nothing else was offered on the market that matched what I needed and wanted like Purple did.All the bells and whistles. I think the smart base will be very helpful, Tracy and Kimberley pointed out something I didn’t even think of, that the adjustable base will be helpful for reading or breastfeeding position at night. The grid stays cool, and supports my shoulders and hips.All in all, I felt my experience was like buying from a friend, Tracy and Kimberley chatted with us, congratulated me on my pregnancy, and just were fun to shop with. I could ask any question without feeling intimidated or like I’m annoying. It’s funny, I never knew that mattress shopping could be fun.
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January 2024 by Noah Belsky
I wanted to take a moment to share a wonderful experience I received by Tracy Jones and her team at the Purple showroom at Bridgeport Village, OR. I was doing some last minute shopping on Christmas Eve and I walked into the showroom with my 10 year old son. Tracy and her staff treated me AND my son with exceptional service and answered all of my son's questions and made sure he felt comfortable trying out mattresses. Often times service to children is overlooked but Tracy went above and beyond to make sure he felt just as welcomed as any other customer. We ended up purchasing a king mattress, sheets, and an office chair pad with a backrest. The service we received from the moment we arrived at the showroom until the mattress with delivered was exceptional and I wanted to take a moment to share this review because it was well earned by Tracy and her team. I very much recommend the white glove experience from Purple and the mattress is amazing as well. Kudos to the team at Bridgeport.
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November 2023 by Elin Michel
What an awesome and pro experience at Purple. It was truly so much better and easier than I could have imagined. Tracy, Kimberly and Diana were incredibly helpful, informative and moved at our pace. We were taken care of from the first second to the last. Definitely worth going in person to the showroom! Five stars?
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September 2023 by Alex Liu
Wow, a great product and great staff! Carson remembered us from a month ago when we first came to test out the purple mattress. The labor day sale really sealed the deal. We walked out happy and with a new mattress on the way!
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September 2023 by Dina U
The staff are friendly and make the buying process very easy. However- the delivery process is an absolute nightmare and the showroom people are completely unable to do anything for us. Purple corporate is also unable to do anything as they hire out the delivery process to a third party.It's been awful trying to coordinate the delivery and when we finally got someone on the phone they said we would get an email with the date and time of delivery-which never came. The company has only 2 phone numbers that we know of and neither are picking up- one goes directly to voicemail and the other has a full mail box and won't accept more voicemails.It's seems like there is no accountability for the delivery company and Purple doesn't staff customer service support over the weekend to give any assistance.
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September 2023 by Shannon Speakman
Kimberly D. was exceptionally helpful, knowledgeable, and kind. I really appreciated her help and expertise! The Purple mattress is the most comfortable mattress that I have ever owned by a long shot.
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September 2023 by Julian Hightower
Amazing experience! Kimberly made shopping for our matress incredibly easy, no rush, and was super helpful when we were making our decision. If you're going to buy a mattress get it here!
