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November 2023 by L N
I don’t want to downplay or not acknowledge what others have reviewed here, but I just don’t get it. Sure you can have problems when you have a limited amount of staff and many sick people. They are trying to do their best I am sure. But these people work very hard. I only have good things to say about providence medical Scholls. And they ask you nearly after every visit how things are, so there’s really no reason to write a bad review because they will take care of you. My doctor Karla is very thorough, she never dismisses my symptoms and checks out everything. And now that I’m in physical therapy, I’ve got nothing less than a miracle worker with Katie. Is it painful? yes a little bit, but it’s working. Going to the hospital is not supposed to be some kind of a joy ride. And when you’re sick and you’re not feeling good and you’re in pain it’s easy to blame others. I have felt very respected at this location. Most of all I’m getting treated. I’m 60 years old and I feel that if I keep coming here, I will live into my older life in a lot better health. I feel blessed to have this provider!
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June 2023 by Me Plus A Million
LAB- Avoid if you canIMMEDIATE CARE- I RecommendFAMILY CARE- Recommend Dr. Samuel Fellin- I do not recommend physician assistant Veronica EspinozaLast time I went to this lab for a scheduled appointment for bloodwork, my appointment was at 9 AM and I was seen at 9:30 by a technician who is a medical bully behind closed doors. The incident was so significant that I had to escalate a formal complaint outside of Providence Scholls and directly to Providence Health Systems administration.* Note If you have endured medical bullying, I suggest that you report it. Management needs to be made aware of what is happening behind closed doors. That’s the only way for them to know.My primary health care physician Dr. Fellin, does a good job. He listens to my concerns and orders appropriate testing. We have a relationship of mutual respect. This is the bare minimum though. There was a time when this same doctor was not paying attention, and my condition became life-threatening. He has gotten better at listening. But I have also become better at being my own advocate. And I’ve learned to read my own test results through my electronic patient portal.Veronica, Espinoza. I don’t particularly recommend her for any kind of repeat care or long-term care. She is bilingual, and that is very good for people who just need some basic care. But in my experience, she doesn’t have enough experience to know how to make good judgment calls For long-term care. And these bad calls have come with consequences, In my experience with her. She is ok but lacks wisdom.The problem with Providence Scholls is that they rely very much on labels. They label patients and they stereotype patients. So if a person is diagnosed with anxiety, for example, they will be less likely to take that person’s complaints seriously because they have been labeled as mentally unwell. Same with depression. They have this questionnaire that they ask if the patient is feeling depressed. If you answer, yes, they will immediately recommend some anti-depressants, and then slap a label on your chart, that’s why I never discuss anything related to mental health with ANY Providence provider- ? IF you have to take pain medication for the first time in your life for a condition that requires neurosurgery … they might slap a label on you that says you are a potential pill popper even though you’re not even taking an opioid, yes really.THC ENTHUSIASTS: If you test positive for a legal substance, such as THC, they will *definitely* flag you as a person with a drug problem. I mean you will literally get a big red warning on your chart that says that you’re due for your next UA for your “drug of abuse” and they will test you for meth and coke and every other thing, I would never make that up. ??So be very careful with how much you disclose to your provider and question testing and treatment. Make sure you know why they’re testing you and that you’ve consented to it.Providence has some weird stereotyping practices that they apply to everyone rather than reviewing patients history case by case. Maybe they do this to categorize people for efficiency, BUT I think that treating every patient like a potential drug addict is poor practice. Because it could lead to medical bullying and dismissive treatment. And it shouldn’t be that way. Nobody should be bullied, and management really needs to look into whats happening and what it looks like on the patient end of the portal once a patient is flagged as a “drug abuser”.I’m giving Providence Scholls one star, hoping that management will start to take some action.Immediate care has been nothing but great. The waits are not usually exceptionally long, you can check in online for immediate care appointments, and every single one of the physicians, immediate care has been nothing short of respectful, patient, and effective. I do recommend that part of the group.In general, I would say if you have emergent medical needs or just need a doctor this could be a good place if the location is the most convenient option.
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May 2023 by Krys Baum (They, Them)
I scheduled with them last year. Worst doctor's visit I'd ever had. She was TERRIBLE, dismissed all my concerns, and made me extremely uncomfortable.This year I'm trying to get a different doctor. I've been on hold for 36 minutes at this point. They don't even pick up the phone. Won't be trying with them again.
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April 2023 by Brian Laakso
The medical care, or lack of care to be more accurate, rendered by this clinic was negligent and jeopardized my son's life. After informing the front receptionists that my 24 year old son had a serious esophageal blockage, that was mostly obstructing his airway, he was made to wait over an hour before being seen in an exam room. During the entire wait, my son repeatedly needed to spit out his saliva, as he could not swallow and was growing more and more anxious and frightened as breathing was becoming difficult. When finally in the exam room, the doctor, upon noticing this, recommended I take him to an Emergency room as he didn't have the equipment to treat my son's blockage. The fact that the receptionists didn't know that nothing could be done about an esophageal blockage, is a dangerous lack of competency. We should have been told to go to an Emergency room from the beginning, instead of being made to wait over an hour. By the time my son was seen by the Emergency room at St. Vincent, his throat was so inflamed and blocked that the surgeon said, had he been any later, he could have suffocated. I contacted Providence Medical Group's Patient Safety & Quality department and shared my disapproval of the situation. I received notification eight months later, that the medical care delivered by the clinic was found to be appropriate. Aggravating and inflaming my son's medical condition by making him wait over an hour, then turning him away and delivering NO care, was appropriate? That's a flagrant lack of concern or compassion, definitely a mindset you do not want in a health & care provider. To top off this atrocious experience, I am being billed for, I assume the wait, as no care was provided. This should be zero stars.
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April 2023 by K W
Beware of billing scam! I went to their clinic twice, one week apart, in August last year, for exactly the same reason: a thorn in my finger (the same exact finger, in fact). Saw two different doctors and got thorn extracted.When the bills came, I was shocked to see that the bill from the second doctor was three times higher than the one from the previous doctor, for EXACTLY THE SAME procedure (thorn extraction). I called the business office and pointed out that the second doctor overbilled me by assigning the wrong higher level code.The business office agreed to investigate and a month later I was informed, in WRITTEN LETTER, that the code change was warranted. Then 5 months later I received the new bill, a whopping $187.15 (for a thorn extraction, AFTER INSURANCE!). What a ripoff! Oh and here is the kicker: during the entire 5 months since they sent me the letter, I had NO communication from the billing office. They did not send me a bill or anything after they admitted they applied the wrong code. But the email notification I received today says in bright red letters: Your bill is now OVERDUE since Oct 2022. Are you serious?!! First of all, my bill is NOT considered overdue when YOU WERE ACTIVELY INVESTIGATING. Then after you are done "investigating", it's YOUR JOB to send me the new bill and you never did until today and now declared that I am OVERDUE? This is an abomination! What are you going to do next? Send it to collections and damage my credit while you are "investigating", for the second time?!!!I called the business office and the lady said my insurance company denied part of it, but when I called the insurance company, they denied denying the coverage but insisted that my copay is different so after the adjustment I still have to pay more for the second visit than the first. I called this clinic's business office line again and this time another lady (rude impatient and incompetent) answered and gave me totally wrong information.What a FARCE. The entire sick-don't-care system in this country is a scam and a tragedy. Every hospital and insurance is a scammer in this scam.
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April 2023 by Shawn Brz
I was going to this clinic since 2014. I was trying to take an appointment, but I wasn't able. My name was no longer in their system as a patient. They didn't know why. I had to call to new patients line. After several days and several trys. Sometimes I was on hold more than an hour. Finally I was able to talk to them. Accidentally they find out the clinic that I go no longer accepts my insurance. That is why I got dropped without letting me know.
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March 2023 by Charleen Borger
This review is to caution patients who feel their history and symptoms are not thoughtfully considered. The first Dr I went to about my back and hip pain ordered a dexi scan which showed osteopenia. She recommended biophosphates for bone strengthening. I came back with, Isn't it strange that I don't have any risk factors for osteopenia-no family history and I've been a poster child for bone health my entire life? She got very snarky at that point. So I fired her and went to another PCP.The next Dr. seemed to listen and care, but still lacked curiosity about the disconnect between my symptoms and my history.Fast forward, after 2 years of x-rays and misdiagnoses, my [nonprovidence] hip surgeon decided to replace my hip, even though x-rays and symptoms didn't indicate hip dysplasia like I'd had with my 1st hip replacement. 2 days later I suddenly developed 10+ back pain and for 2 weeks was told to take Flexeril. Finally, crying in agony, I drove to the ER where an MRI revealed 4 spinal compression fractures and multiple lesions in my sacrum, secondary to cancer.My bone marrow by then was 70% multiple myeloma cancer cells. Simple labwork would have shown a blood cancer like MM. There were other clues that I had blood cancer, like anemia. Also I do have THE risk factor for cancer- mom died of pancreatic cancer, clearly in my medical record 10+ years.Currently the PCP I'm considering can't take new patients who already have a providence MD. But my PCP seems pretty inconsequential now that I've got all the deadly and debilitating medical issues that were mostly avoidable if someone had just listened and been a little more curious. PCPs are just generalists who can potentially only keep you within some guardrails.If you're not getting anywhere with a legitimate health concern, try patient health advocacy, offered through some health insurances. And, even though you're told not to look up your symptoms on the internet, you probably should.Jaded doctors and poor diagnosticians aside, Providence has been great in many ways.
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March 2023 by Nicole Stevens
Good doctors sometimes long waits and not great front desk. Unorganized
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September 2022 by Heather Sanchez
Never had any problems with the doctors but I do have a problem with trying to get an appointment. The call wait time is impossible no matter what time you call and you can't make an appointment online because it says no appointment times call the number...call the number and no one answers. And this is at all of the locations
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June 2022 by Chloe Holland
This was the best experience I’ve ever had seeing a doctor. I saw Dr. Sarah Reed and she was amazing. My appointment started right on time, the nurse who got me settled was friendly and thorough. When it came time to talk to the doctor I felt very listened to and taken care of. She took her time to address all my concerns and got my specialist referrals and prescriptions called in by the time I called in the afternoon.Thank you so much.
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April 2022 by Steve Sorlien
Average on a good day. Would recommend folks seek care from another system, The Oregon or The Portland clinic before going here.My wife and i were patients here for many years before gladly moving away. PCP was average at best. Our new doc said the PCP had my wife on meds she did not need. Her specialist referrals were a D grade, uncaring, cold.The clinic isn't overwhelmed with patients. It is just the personality of all those who work here that makes this one to avoid.Providence system also hires a lot of D.O.'s, not MD's. My former employed experience working with MD's, they are, on balance superior to D.O.'s.
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August 2021 by Neelima Nigam
Very poor service. Always at least 45 min to 1 hr waiting time. So fedup and frustrated with whole groups efficiency. Go somewhere else if you can.
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February 2021 by Emily Webber
My partner goes here. They regularly mess up his prescriptions. He has a thyroid disease and it can take them more than a week to refill it, leaving him without his medication. Also, this clinic is strangely not equipped to do simple blood draws. I’ve never seen anything so inconvenient for the patient. He has to take off work for his appointment, and for some reason while he is there, his blood is there and the medical professionals are there - they don’t take his blood and make him go to a second location? I’ve never seen such a basic medical service not performed. It’s very strange and annoying.
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July 2020 by Sal F.
I gave it 2 stars because the people themselves were very nice and professional. But beware of their new patient charges that insurance doesn't pay for. I got a bill for $342 to become a new patient, when I asked the business office why the cost the answer was because that's the charge. They had no option other put me on a payment plan. I was there for a standard physical and got the $342 bill. I find it unbelievable that they charge to become a patient. Most of what they asked me I already answered online. Other than take my pulse and blood pressure they didn't do anything for the amount of money they are charging. I am going back to the Portland Clinic where they don't charge you for the privilege of going to see their doctors.
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July 2020 by Ming Pearl
Room was not cleaned, when put in room. When MA came back removed used paper on exam table and did not sanitize the table, then proceded to start vitals, I asked if they were going to wash hands first, the MAwas dipleased that I asked them to wash their hands.
