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March 2023 by Candor Candor
This bank won't release funds listed as, "available balance" upon a whim. They do not share the world's understanding of the word, "available".Poor management at this branch, poor customer service.Better off with Chase.
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July 2021 by Jerry Z.
I've had checking, savings, and mortgage accounts with Umpqua for 5 years. The problems I have with them are the following: 1) You can only use their ATM, 2) You cannot access funds from overseas (such as during vacations), 3) Funds transfer to another bank is extremely limited on a per-day and per-month basis. I wanted to move several thousand dollars to another bank but could not, or it would take me 2 months to move the funds due to monthly limitations. I am closing this account. I have to write a check for the balance in order to close the account because electronic transfers are so limited. Think about this when you want to close your account. It's quite painful.
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June 2020 by Terry S.
I have been a customer of Umpqua Bank for years. I even worked for them as a contractor at one point helping put in some of the marketing technology into some of the branches. I do not know what has happened but over the years the quality of the service had gone downhill. I finally pulled the plug on the one account I had with them about four weeks ago. I used it as a back up to my main business account. I had not had a lot of activity on the account but I am reasonably sure I had used it in November of last year. I pulled up to the drive-in window to make a fairly sizeable deposit and was told that the account was on "Inactive Status." Which meant I could not even make the deposit. At that point, I asked to close the account. I was in the drive-in as I said and I was a bit upset and more or less demanded they cut me a check then and there. They did it and kept their cool so I give them one extra star for that. The truth is that I think that when Ray Davis (former CEO) left this bank it lost its heart. Umpqua is no longer the "Worlds Greatest Bank", not even close. There were other less than positive interactions in the last few years. It was time to move on. Hate to see this. It was a very good bank at one time.
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April 2020 by Smokey 1.
Coming from first responder and US Army veteran... dont bank here! They never answer the phone, horrible customer service since Matt left. Always closed , cant take out more than 300 daily, cant zelle more than 500 ... useless. After working hard for your money and try to withdrawal more than $2000 ya need a security clearance and letter from president. Which us all BS. Please dont bank here unless ya want your money held hostage!! Banked wit them pass 15 years thank god i have another account in which I opened because of another similar incident getting my hard earned cash out of this location. So if ya want a bank that will only accept your deposites then go here. Good luck tryna withdrawal what you deposite! You been warned!
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December 2019 by Robert S.
Without exception, all the staff I've interacted with, both in person and on the phone, are very friendly and helpful. For that I'll give Umpqua 5 stars. The three star rating is due to the dismal ATM system they have in place. It is very slow and asks way too many questions. As a result my wife and I both dread having to use the ATM and will instead just go inside during business hours. They really need to replace their system. We've banked with B of A and Chase and both have far superior ATM systems.
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June 2018 by Samantha A.
All the tellers are extremely nice but very slow at their jobs. I give it 3 stars because of the service I get when I go inside.
