January 2024 by Kaye A.
I have never written a Yelp review before, but I've also never been treated horribly as an Office Depot staff treated me in my life, as a customer. I came to this location to print papers for my employment. I made the mistake of asking one of the cashiers who was standing and chatting around (her name started with an M, but I could not remember the rest of her name) for assistance with printing my documents, as I have never used Office Depot to print materials before. Since I am from somewhere other than Oregon, I cannot access a printer. She bluntly told me she could not help me because there was information in my files that they should not see (which did not make sense to me). She dismissively pointed me to the "Self-Service" section, to which I had nicely asked her if she could help me operate the machines, to which she replied, "There are instructions there. You can follow it." These employees were standing around the cashier's area, about 3 or 4 of them, not doing anything, just chatting with each other, and no one could help me operate their machine. They stared at me like I was an annoyance to their conversation. I proceeded to try to print my documents unthinkingly because, by the looks and intonation of these employees, helping me is a very remote possibility. I needed to figure out which machine to use, how to operate it, and whether to go to one of the computers because there was no direction. Unknowingly, I entered a space where I should have never been, and the lady employee ("M") who refused to help me came rushing over and yelled at me for being in the area. Again, she pointed to some machines and still refused to help! I was already exasperated at this point, and to top it off, the printer that I was on was not working. I went back to them and asked a young guy why the printer was not giving me a code after I had input the required email address THREE TIMES, and to which he responded, "you probably did not enter the email address right," and walked off. He made me feel as though I was illiterate. Thankfully, Aaron, the shift supervisor, came over and asked me if I needed anything. It turns out, even he, had a hard time printing my docs. I told him I was not happy with how I had been treated at his store, to which he said he would talk to "them." He nicely gave me my copies without making me pay for them, even though I insisted, as a gesture of damage control. These employees at the storefront (cashiers) gave this company a bad name. The unprofessionalism, clear dislike of their job, and perhaps laziness and lack of motivation should not be tolerated. Walking into this Office Depot with this kind of employee gives one the vibe of entering a sleazy, disreputable store instead of an established name like Office Depot. These employees have way too much time on their hands just standing around and doing nothing. Office Depot should examine the actions of their workers as their attitudes would reflect the company and what they stand for. Bad employees like this should not bear the store's name.
