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April 2024 by Anya Britvan
Excellent customer service. I was helped by an employee (Elisa, I think), who helped me secure a coat I've been trying to find since November of last year, by having it shipped from another store a state away.
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September 2023 by Ivy H.
Madewell is amazing. It's on the spendier side but they do fantastic deals on holidays and their clothing is top notch for a mid tier chain store. I switched to their jeans last summer and never went back! I also have a few of their wool coats and they're simply to die for
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August 2023 by jacey silk
I tried to exchange a pair of jeans I ordered online at sale price and they wouldn’t reorder at the sale price and claimed that my size “29” is in unopened packages in the back, had to pay an extra $50 for the same jeans online and it will be my last from Madewell.
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April 2023 by Jen Vasquez
Went to this location to find different denim. My millennial self needed to move away from the skinny jeans into something more comfortable but cute. I went in to the stores and felt overwhelmed by all the options but Alaina came to my rescue! She helped me find jeans and tops to pair with it to be more on trend but still age appropriate. I left with a great "starter" pack to revamp my wardrobe. The clothes made me feel more confident, secure in my body, and trendy. Thank you so much Alaina!!
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November 2022 by Erica Stevensons
Wouldn’t recommend jeans for girls with thigh rub, my last 3 pairs lasted less then a year (I’d expect more when I spend over 100 for jeans). Also Madewell is doing third party sales in website, and has chosen not to support returns through them - so you have to contact another party - without a phone number. Overall not the experience I’d expect from a brand called Madewell.
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October 2022 by Mark Allen
Love shopping here
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October 2022 by Cieara Butchek
Had a wonderful experience. Thanks again Emily!
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October 2022 by Aurora Ellison
Shopping for jeans is my nightmare but I stopped in without a lot of time hoping to get lucky. The salesperson Lennon was fantastic! Realistic, not pushy, good at sizing, listened to what I wanted but still gave me things to try I hadn’t considered. I am a super picky shopper but I ended up with two different pairs I love, one familiar and one outside my box—in about 20 minutes. Lennon, you’re my hero.
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September 2022 by Jocelyn P.
Went in yesterday to browse around. They had good Jean selection, and I was able to find a good pair of jeans that was on sale for $75! Note: Students are able to get 15% off full priced items. The staff was very friendly and the area it was located in was easy to find, they are doing construction in the same spot so there may be some traffic while trying to get by.
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June 2022 by sarah goff
I often have struggled at Madewell to find jeans in my size I’m always told to go online or they can order them to the store. In this particular location they we’re incredibly fatphobic and acted as though they had really never even sold a size 16 pair of pants. They Said they did not have any size 16s in the store in the wash that I desired. I looked around and was able to find two pairs myself without any help. When I went to try them on they asked me if I was familiar with their jeans…I said I was and I in fact was waring a pair. then she whispered I just wanted you to know they stretch. I am very aware of how jeans work and I know what fits my body. I have accepted the way my body looks but in this store they made me feel like I was the problem not their jean selection. They really need to learn how to accept all bodies at this store and be open about speaking with and helping midsize women. I think the company itself doesn’t really want midsize women in their stores but in this day in age I felt very judged and demeaned by several staff members over jeans…
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February 2022 by Tory Jaeger
Literally the rudest staff I have ever encountered. I stood in front of two employees for over a minute needing help. They both made eye contact with me, said nothing, then went back to their conversation. I stood there again for a minute waiting for them to stop but they kept talking to each other. I had to interrupt to ask if they sold masks and they looked extremely irritated and said no so I left. You have one job as a retail employee, and it’s at the VERY least to acknowledge a customer when they’re clearly needing help. I expect this kind of behavior at Walmart not Madewell.
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February 2022 by Tory J.
Literally the rudest staff I have ever encountered. I stood in front of two employees for over a minute needing help. They both made eye contact with me, said nothing, then went back to their conversation. I stood there again for a minute waiting for them to stop but they kept talking to each other. I had to interrupt to ask if they sold masks and they looked extremely irritated and said no so I left. You have one job as a retail employee, and it's at the VERY least to acknowledge a customer when they're clearly needing help. I expect this kind of behavior at Walmart not Madewell.
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November 2021 by Kristin Kohnke Schaff
Cute options, helpful staff.
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October 2021 by Maha Sabah Shakir
Love shopping at this location.
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October 2021 by Taylor McCleery
Great customer service here. The employees are very knowledgeable and help select styles that are the perfect fit for you. Even on a very busy afternoon, employees provided excellent service and attention to every customer
