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August 2024 by Analiwi Barajas
When we fist rented they gave us 2 months at 50% off which was nice after the 2 months were over they charged us the full amount before completing raising the price by over $50! Insane I would not recommend they will just keep raising the price after a few months after they said they wouldn’t
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August 2024 by Byron Youngstrom
Facility is relatively clean. Staff is friendly. Sharron is awesome! Pricing is reasonable.
Unit on third floor, had some challenges.
Two things:
1) The elevator. Be prepared for a brief exercise in frustration.
Code must be entered to operate. Code expires 15 seconds after you enter it. If the elevator takes too long to stop at the bottom floor, code expires and you have to step out and enter code again. One time someone upstairs requested elevator while I was entering my code, and my elevator full of stuff went up without me. Poor lady came down carrying a heavy box with all my stuff stacked behind her. We both laughed. Code expired again when I stepped in. Got lucky and managed to get code entered again and stepped in before anyone else pressed a button. Elevator is by far what makes moving your stuff in and out take so long.
2) It's really hot on the third floor, probably 20 degrees more than outside. Not kidding. When they say the units are "heated", they mean it. I did two moves, one in April and one in July. Both times we all sweated our nay-nays off.
Overall I haven't had much to complain about. I mean, my stuff is there. It seems relatively safe and secure. The staff seems friendly and caring enough. Place was a pain to get in and out of until I discovered the Wells Fargo driveway out to Hall Blvd.
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July 2024 by Will Phillips
Management by far the only good part of this storage experience. The facilties are the problem. My issue is why does the 3rd floor have a air conditioning unit that doesn't work and the floor is hotter than it is outside. I here right now and trying to get a cart to help take my stuff toc the 3rd floor and the manager isn't here. She's actually doing her job unlike the last place I stored at. The point is carts should be accessible for use if they are able to be used by occupants. My final disappointment is this 30 min rule. It takes me longer than 30 mins to get together the stuff I'm storing. Let alone get it put away in heat stroke city aka the third floor. Dangerous temperatures are not what I was paying for. Last thing the online booking should be able to switch units when moving in if you talk to Management but they wouldn't let me. The manager is why I decided to put up with the negative but it's about to not be worth it if I can't get a cart soon.....
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July 2024 by Stacy Ruff
The service was above and beyond and facilities were spotless. We switched units and Sharron the manager, cleaned it on the spot. I thought it was very clean to start. Like I said, above and beyond service.
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July 2024 by Graham Reside
Sharron was very helpful and friendly. She explained everything clearly and provided excellent customer service
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April 2024 by Ronghai Zhao
Manger Sharron is a really kind-hearted person, she was super helpful assisting me move-in out my unit. Definitely recommend this place!
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January 2024 by sweg skillz
Would not recommend storing at this facility. My unit along with multiple others according to Tigard PD has been burglarized, and when I brought this up to the manager she blew that off and changed the subject. They have also not been cooperating with local police in trying to find any suspects. I used the lock that the company provided me with and without damage to my lock my unit was completely thrashed, items missing and broken. And I'm told there is nothing they can do since the lock wasnt broken and aren't willing to help, on top of this I've noticed multiple people "living" or staying in their unit with beds setup and the manager is completely ok with this, which is very concering to me for security reasons. Everything about this facility is very suspicious including the staff.
Be aware and stay safe.
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November 2023 by Savanna S
Sharron is phenomenal. Very thorough, friendly, and she keeps a clean storage facility! She even helped us with backing out of the gate in a uhaul. By far the best experience I’ve had with a storage facility.
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August 2023 by Seven Eleven
So I'm here at the storage place and a man came from the back of the storage place. As I was waiting he was acting like he couldn't remember his code. I needed to put one more thing in my storage and he was still in the elevato. As I was leaving I did not see him come out My boyfriend's been downstairs the whole time and he didn't see him come out. so now we're worried that he piggyback off our code to the storage and there's nobody to get a hold of anybody here the emergency line they put me on hold I've been here for already 40 minutes and I don't know what to do My storage has been broken into already last year so I didn't know they had people living here like that or else I would have took my stuff out.
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August 2023 by Wizard
Best storage unit I've used yet. Highly recommend
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August 2023 by Bo Erickson
super friendly and helpful
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August 2023 by Carolina Garcia
Sharron has been amazing from the first day, she took the time to explain all the details and answer all my questions! She’s the main reason why I decided to rent my space with Trojan. Thanks for everything you do Sharron!
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August 2023 by Jeanette Dodge
Thank you Sharon for your help and patience with my challenges. Always friendly and keeps me informed on any changes ?Building and grounds are clean.Just wish the motion sensor light in hallway would stay on while I'm climbing around my unit ?
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August 2023 by Michael Jenkinson
This place quickly went downhill. Got a homeless drug addict living in the unit across from mine. Management knows, but obviously won't do anything about him. Every time I come in, his stuff is everywhere to include used needles, lighters, marijuana paraphernalia, etc...Placement of the gate key pad to get out is very inconvenient as you have to get out of your car to use it. Besides that, place is kept clean, but still would not recommend to anyone.
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August 2023 by A. L.
So I'm here at the storage place and a man came from the back of the storage place. As I was waiting he was acting like he couldn't remember his code. I needed to put one more thing in my storage and he was still in the elevato. As I was leaving I did not see him come out My boyfriend's been downstairs the whole time and he didn't see him come out. so now we're worried that he piggyback off our code to the storage and there's nobody to get a hold of anybody here the emergency line they put me on hold I've been here for already 40 minutes and I don't know what to do My storage has been broken into already last year so I didn't know they had people living here like that or else I would have took my stuff out.
