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February 2024 by Alex Ponce
Walking through the store to return a product I purchased at another store in the mall, I was racially profiled by a white teenage employee who instead of asking if I needed help or anything assumed I was stealing a product by yelling “HEY DID YOU PAY FOR THAT?” When confronted about it in front of his peers on my way back through the store after returning the product he claimed I didn’t have a receipt which he never asked for in the first place. He continued to talk back to me disrespectfully until one of his coworkers had to de escalate the situation. I don’t recommend doing business here.
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February 2024 by Sara Joy Brown
The employees were extremely rude and not at all helpful. I placed an order online to pick up. I then arrived at the store 40 minutes after placing my order. The website said that orders would be ready in an hour, so I thought I would check in to see if I could get an estimated time when the order might be ready. I looked around and saw a cashier by the registers and no one else around, so I asked her if she had any suggestion as to how long until it would be ready. Her response was not even to ask about the order number or the items in my order, but to say, "We get lots of online orders. If you haven't received a notification that it's ready, then you'll just have to wait." Even after explaining that we live over 2 hours away, and would really appreciate not having to lose my entire day to waiting for an order to be filled, her response was the same. I tried to elicit help once more by letting her know that I had called over after placing the order to verify the items I purchased were actually in stock since both items said that there was only 1 left, and it had been confirmed that the items were in stock, and I wondered if there was any chance that they might just be sitting somewhere, or if maybe I could find them to help the process along. I was then told that the only option besides waiting was to cancel the online order and purchase the items in person.At this point, my daughter needed to use the restroom, so we decided to leave in search of a bathroom and lunch, in the hopes that the order would be ready when we returned. We walked out of the store and within a minute (no exaggeration), I had received a text saying that the order was ready to be picked up. We continued to the bathroom and to get lunch, stopping to sit and eat for a few minutes, before returning to the store. By this time, it had been 1 hour 15 minutes since placing the order, so I was fully expecting it to be ready. The text I had received telling me that the order was ready had a link for me to click on in order to "check in when you arrive." I clicked on it, following the prompts to let the store know where I was standing (by the registers) and what I was wearing for identification purposes. The site then told me that I was next in line, and someone would bring my order right out.My daughter and I stood talking for 5 minutes waiting for someone to approach us, at which point I told her I would give them 5 more minutes and then I would find out what was going on. About halfway through that wait, the same person we had spoken with earlier approached with a digital device in her hand. Cashier: Are you here to pick up your order?Me: Yes.Cashier: What is the last name?Me: BrownCashier: With a W or with an S?Me: (Puzzled) It has a W. Wait, do you mean first initial?Cashier: Yes.Me: Oh! My first initial is an S.Cashier: Well, the order pickup area is on the other side of the store. You'll need to go over there to pickup your order.My daughter and I then walked across the store to get the order, which the other store employee then had to go get from a locked cabinet. I can honestly say that I will NEVER go back to this store again, and here are the things that should be fixed if anyone cares about having happy customers that care to return:1. If someone comes in looking for an online order, suggest that they could maybe check in with the people at the order pickup desk.2. Ask the customer what the order number is, and check to see what the status of the order is. Even if there's no way to pick up the order sooner, these first two steps make it look like the cashiers want to be helpful, as opposed to not caring at all.3. The website states that online orders will be ready in an hour. If this is not accurate, or an order cannot be filled in that amount of time, the website needs to be changed.4. When someone arrives in store to pick up an order and checks in via the website, either the order needs to be brought to the customer or the website response needs to be altered.5. Clear signage directing to the pickup
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January 2024 by Sam Vinson
Awesome place
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January 2024 by Manolo Chacon
5 star for its environment and for its community and there was not too much people online easy to find stuff areas for clear where and where they weren't.
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January 2024 by Polina Kutukina
Yesterday I bought a Christmas present from this location. And when I opened the package at home, I discovered that the plastic security blockers had not been removed from the clothes. This is very disappointing because now I can't go back to the store until Christmas and I can't give gifts like this. You stole part of my Christmas.
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December 2023 by Cornyroberto
Great service by Angel in footwear! Helped me get the right size shoe right away even included details about the shoes I was interested in. 5/5
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December 2023 by Shonea
Ashley was in training and she was actually great. Provided amazing customer service, was very friendly and also very helpful. Her manager was also super nice and he was very helpful as well. They had a few employees that helped me look for a missing shoe I wanted to buy and then price matched when I found it cheaper on the sellers site. Saved me some money.
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December 2023 by Mikey L.
It's always awful here, people never ask em anything and don't even know their own store. Everything is expensive but that's what you expect, only redeeming quality is that there is a lot to choose from but good luck finding something that it says that have in stock since employees don't know anything
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December 2023 by Bob Rose
I went into Dick’s on November 26, 3023, to the shoe department. I found the shoe I wanted and approach 3 sales people, all male and showed them the shoe I was looking for. One who appeared disinterested, did say he would look. He came back a couple minutes later and handed me a box. He promptly went back to his conversation. I had a follow up question, however because his back was to me, he didn’t notice and one of the other guys got his attention. He answered my question and again turned his back to me. When the shoe didn’t fit, rather than try and get his attention again, I simply left. I don’t know if this is representative of staff’s attitude, but I will not be back.
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December 2023 by Dr Amerjit Singh Sihra
Excellent service from Spencer in shoes. There was a discount tag that wasn't removed from earlier sale which he got them to honour. Many thanks
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November 2023 by Donna M.
The cashier Samarion was so polite, there was a buy one get one free deal for socks. And the curly hair cashier refused to give me the deal. So the cashier Samarion came and advocated for me, after that he kept a nice conversation with me.
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November 2023 by First Last (A google user)
I came in to get help on an online order and before I could even finish my question the CS team already knew what I wanted and I was in and out in 5min. Oh and the CS lead was training a cashier while helping me. Thank you for the great service!
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September 2023 by L G.
Had a great experience at this store the other night. Had an employee named Mark help me find some great deals on some cleats and a nice jersey. I used a $20 off $100 to get a bargain. This store has a large soccer selection and a variety of items at different price points.
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September 2023 by Stephen K.
Dick's has a huge selection, and the store is large and clean. Prices are high, and customer service is TERRIBLE!!! If you know EXACTLY what you want, and they actually have it in stock, and you come on a weekday morning, you'll probably have a much better experience than I did. On my Saturday afternoon visit, they were extremely busy, and it was difficult to find an employee to help me. I was really impressed with their $100 price on the New Balance Fresh Foam X More v4 shoes, as this is $50 less than anywhere else I've ever seen them. When I finally got an employee to help, and asked him if I could buy a pair in Men's 9.5, medium width, he scanned the barcode on the insert in the display shoe, and said, "We only have it in a 10, but there's 9.5 online". I asked if they were the same price on-line, and while simultaneously backing away, he said, "Yes, same price" and promptly walked away. As soon as I got home, I went to their web site, and found that they were $150 on-line, so that was extremely disappointing. I won't be making any special effort to go to Dick's, and really can't recommend that anybody else does, either.
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September 2023 by Madeline Rose
I never write reviews but im baffled by the idiocy my partner experienced. He went into the store today and was testing out the soccer balls, which all were in the same box, with same prices, just different colors. Then proceeding to put them back in, he was confronted about putting them in “separate boxes” and was then banned from the store?! Absolutely ridiculous.
