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February 2024 by Erik Valdovinos
Awesome place
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January 2024 by Brady T.
I ordered my desk back in November. When I received it I noticed some tape on it. Little did I know they were covering up the damage to it. I've spent countless hours with customer service. Drove the return back to their warehouse and no one can still tell me where my replacement. Goes to show how much crate and barrel values their customers.
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December 2023 by Olivier L.
Poor quality merchandise, not worth the cost and no returns possible past 3 months. We moved into a new home and spent over $5000 on rugs, beddings, dinner ware, cutlery and glasses. Within weeks glasses cracked, bedding frayed and rugs have threads popping out. I tried to return items recently and was told it was past their 90 day return period. We live out of town and can't get into the store very often.
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October 2023 by Smith Q. J.
I give Crate and Barrel the award for most greetings I've ever had in my entire life in a single visit. I was greeted by 23 different employees (sometimes more than once) in the span of about 12 minutes. That's on average of about once every 30 seconds. And during that time in the span of about 1 minute I was greeted 5 times which is about once every 12 seconds. It was like an eerie dystopian future where around every corner is someone saying hello and asking if they can help you, but all you really want to do is get in and get out as fast as you can. I did the math and I think without the greetings I would've only been in the store about 6 minutes instead of 12. If their job is to greet customers and double the amount of time they are in the store well then they all deserve a raise...
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September 2023 by Kathi H.
Went in to specifically check out a particular furniture line. Not impressed with the lackluster customer service, felt like I was blessed to receive assistance. However, the person did take initiative to see if they had a leftover piece in back. Nada. Everything is online these days and here's what I don't like about that: can't tell the the texture by feel, can't see the color, can't explore the drawers, shelves and don't know where it's made. Terrible experience, waste of precious time. Shopping for furniture is just disappointing, depressing and we still haven't found what we are looking for...does a real furniture store exist anymore? Crate & Barrel was so fun year's ago. Not now.
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June 2023 by Angry G.
These guys are awful. I ordered two beds from them for my kids, in March. They said they'd be here by April, then they said June, now they're saying July. They have no idea what they're doing. Don't shop here.
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March 2023 by A W.
Ordered from the Crate and Barrel on Couch Street store; the guy got my shipping address wrong and it was shipped anyway. When I called to have them ship to the store so I could pick up later, the guy had no clue about how to call Fed Ex and have them reroute it back to the store (something I can do myself!!). He actually called the main customer service line and asked for assistance, to pass it off on them. He was lazy and rather arrogant. I overheard him being rude to the CS agent on the phone as well, his fellow employee, as if it was her fault.
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March 2023 by Barbara M.
Don't buy furniture if you want it within 9-12 months, poor communication, frequent delays, broken furniture. I could go on and on with the issues I had With C&B . I want the customer to know the delays are lengthy and customer service is not consistent, there are other stores that offer better services. Shop around.
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February 2023 by Alex P.
Go here if you like being profiled. Every employee here did a terrible job or being inconspicuous when they were spying on me. Was followed out to the door so "I can be sure he won't steal" Maybe if I was a 60 y/o lady I would've been left alone.
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February 2023 by Kim R.
Shout out to C&B for my experience yesterday shopping for dishes. More specifically, to their standout associate Jillian. I was in the tableware section for about an hour, and Jillian was handling the very busy section almost completely by herself, the whole time with a smile on her face and a friendly, happy-to-help attitude. I don't recall the last time I saw a retail employee doing such a stellar job while providing friendly customer service. Just listening to her happily assisting everyone made my long-drawn-out dish decision much more pleasant. Great selection of dishes and a great experience. :)
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December 2022 by Katie K.
I took my 4 year old son with me today to pick up a few things, and Kim at the cash register was the absolute best. She could see that my son wanted to be involved, so she gave him some important business to do -- she gave him a card and asked him to write his name and age on it, which kept him happily occupied while we sorted out the checkout details. She never rushed us, and she kept him so happily engaged by chatting with him while she worked. When he was done with the work she'd given him, she tied the card on the bag and brought it around the counter for him to carry. When we came back later in the morning after getting a snack (to play with a display toy he'd really loved), she said hi to him again by name. It really moved me -- so many times kids are simply ignored by adults in these kinds of situations, but she really went above and beyond to make him feel important and included. It really made our day.
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December 2022 by Jackie L.
I had purchased a nesting kids table with some chairs and an acrylic cover a few months ago. Initially I opted for the pick up option because I did not want to pay $120 for shipping. Boy was that a mistake on my part. First of all the production is very slow. Everything is on back order for months and my products came in two separate shipments. If you don't pick up your product within a week of notification, it gets shipped back. So first time I got the table and chairs was a breeze. I used the online order function to give my ETA, my actual arrival time, and it was loaded it a timely manner when I waited in the pick up parking lot. A few months later I received a message saying my acrylic top had arrived. So a few days after that, I came by, the application wasn't working. It could not seem to distinguish between the part or the order I already picked up vs the last part of the order. I called the store and waited 20 minutes in a pick up spot. Finally went inside to inquire about my item. Nearly an hour after waiting, I was told it must have been misplaced because the staff couldn't not locate it. It was not where it should have been. They would call me tomorrow with an update. I received a call the next day. And it seems like the system thought I hadn't pick up any of my items, which is why the staff has issues with searching for all of it. I clarified with them I had everything except for the cover. They indeed were able to locate that cover. I drove back again the next day at opening thinking it would be relatively empty. There was barely any parking. After I squeezed into a corner spot I called in again since the website still wasn't working. Waited half an hour and no one came. I ended up going into the store again. Put my name on the on the pick up notifications station again. Another half hour passed by when a clerk finally came up to me with the cover. He sheepishly said he could only find the cover and not the other items. I told him, for the zillionth time, I have everything else. Overall, the wasted time of having to drive back and forth, along with the wait time between the store and parking lot, was pretty miserable. I'm sure between the holiday season, perhaps a staffing issue, and the pick up website, it just set up for the perfect storm. I want to give them the benefit of the doubt. I still think the items the store sells are great quality and unique, especially the natural ones.
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November 2022 by TE C.
I have worked retail for many years and I am appalled at their customer service and how disrespectful they were. I have truly never encountered a more rude team. We've also spent thousands of dollars at CB. I spoke with one visual team member who was kind and empathetic. But the rest of the team was far from competent or helpful at all. After days of back and forth, no one was able to help us figure out a solution for our missing piece (which was fully their fault). We wanted to get in contact with the store manager but we were told there was no contact for them, we could leave a message and we might get a call back (which we didn't). We attempted to get it handled with their customer service associate, Sally, she was the most disrespectful and demeaning associate I've ever spoke with and refused to take any ownership. We called back to speak with any manager and the associate kept repeating "crate and barrel how may we help you" when I asked who I was speaking with she repeated "crate and barrel how may we help you". She said this 3/4 times. (I actually thought there was a poor phone connection) I asked one more time who I was speaking with and she repeated her line. I finally asked WHAT IS YOUR PERSONAL NAME. Which she responded slurred and unable to hear. This store is a joke. I really hope their team can pull it together because we do love their product but not worth dealing with such an incompetent, disrespectful team.
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July 2022 by Stefan P.
Sunday Park, your overall incompetence, lack of composure, disrespectful attitude, unethical sales malpractices and lies lost a customer for life. You need personal self reflection in order to better yourself as a human, but also in order to improve Crate&Barrel's brand and business as a whole. You know what you did wrong, and you and I both know that you need to treat your customers with more decency. Crate&Barrel is better off without your "talent".
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March 2022 by Jessy M.
I came in here as it's one of my good friends favorite stores so had to check it out. They had lots of great things and I did buy a couple salt and pepper grinders in matte black. Customer service was great, I got asked lots if I needed any help. Everyone was friendly and process was seamless. I will definitely go back.
