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September 2024 by kyla sexton
Over priced and rude staff. Save your time and money and go somewhere else.
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September 2024 by Tom Gorman
Quick and good job on my radiator
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August 2024 by Natali Martin
Amazing staff, really took care of us
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August 2024 by James Tako
The collision manager, Edgar, is exactly what you want if you ever get into an accident. He not only ensures that your car gets properly repaired, he also knows how to effectively work with insurance companies so you don't have to worry about something going wrong. I've been using the other Canyon Auto for my mechanical needs needs for almost 30 years, and I'm pleased to report that their body work location upholds the high standards to which I've become accustomed. Definitely one of the best businesses I've ever encountered.
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August 2024 by Samuel Smith
I’ve taken my car here twice now and each time they blow my mind with the level of customer service and professionalism they uphold. I highly recommend taking your car problems over for Alan to fix.
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August 2024 by VT N
Friendly and informative reception, efficient service (alignment), fair good-value pricing. If you like old-school service, you will feel comfortable here. Staff seem friendly with each other; I heard 3 languages spoken during my less than one hour there. I felt at home. Front desk Allen was super; mechanic Tuan was awesome! Would take my car there again if needed, even though it is a bit far from my home, without hesitation. Thanks, Canyon Auto Repair!
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July 2024 by Hayden Ames
I had an oil leak with my oil fitting unit, I called and Allen was very prompt with me as well as kind. I had forgot my wallet on the day I was supposed to take my car in, I called the next day and he still provided me service in the order received. I brought my car in the following day, (even while he was busy with customers) he still made me a priority and got my oil fitting unit replaced within a couple of hours. Great people and very trustable! Highly recommend.
Update 07/10: Needed my oil fitting unit replaced, Al was very prompt with me, nice guy to talk to and got the service done within about 20 mins.
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June 2024 by Linda Barker
I am very happy with the job repairing damage on my Honda S2000. Edgar was such a helpful, honest and personable person that I worked with. I liked him from the moment I walked in the door to when I picked up my car. Everything turned out beautifully.
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May 2024 by Aaron Miller
Thank you. Good honest work and fair price .
I live local and shopped around prior.
And Alan was wonderful working with you
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May 2024 by Hokulele
I was supremely dissatisfied with the process canyon auto took with my car. Even if providing prompt insurance information etc the delays involved in getting my car back were unbelievable. Repairs estimated to take 6 days ended up meaning over a month in the shop. I had to call multiple times just to get a weekly update, sometimes not getting a call even when promised a specific time and date for an update. Finally when paying, I was charged over my deductible and told paperwork was sent to my insurance for reimbursement which is apparently not what was supposed to happen let alone the fact that my insurance claimed to never receive that paperwork at all. So now I’m overpaying out of pocket for a job that took over a month to finish. Would never return to them again.
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March 2024 by Jacob Nickell
They went above and beyond with their service.
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March 2024 by Nadereh Thomas
Steep prices! When talking to customers sitting and waiting, most complained that they were coming back to fix the same thing over and over
Again.
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December 2023 by Antonio Giordano
Very helpful and respectful people
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November 2023 by Justin R.
All I can say is they OVER promise and UNDER deliver. They said my relatively simple frontend damage would take 2-3 weeks. They found more damage which is understandable, then had many issues ordering parts. After a few weeks after the expected completion time the office was broken into and keys were stolen. So they couldn't move the cars for a week. The keys were eventually found and they continued to 'work' on the car. I never got updates and had to call in, leaving multiple messages, eventually having to go to the shop to get answers. They are full of excuses. Once the work was done they couldn't get the AC to work, but it worked fine thru the summer after the damage. They wanted to charge me extra to fix the issue they most likely caused! They somehow got the insurance to pay for it (which I would never have done). Then they wouldn't let me take possession of my car until they had proof from my insurance the check was issued which took an additional week, mostly because I called every day trying to get my car back. All told I dropped my car off before labor day and didn't get it back until mid-November. All of this hassle for superficial damage. I would never use this shop again!
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September 2023 by Zachary Wolfe Martin
AVOID IF YOU VALUE YOUR SAFETY- NEGLIGENT TECH NEARLY GOT ME KILLED!This place will rob you and endanger your life and not think twice.I had a small leak in the front end of my gas line, AAA towed my van in and later that day they called and said it was all fixed. I picked it up and went to the gas station where $50 worth of gas dumped out from directly under my gas tank when the car was not even running. A totally new issue clearly caused by canyon. I called them and they refused to tow me and tried to tell me to drive with the gas leaking everywhere.I told them that was incredibly unsafe to start the car and refused to do so. I ended up having to abandon the van at the gas station to force them to come pick it up. The next day they refused a request to tow it to my home, made me take a third uber, and said they would charge me double for gas to test if the leak was actually fixed this time. The manager said he would follow me to the gas station to see if it worked but that was "the best he could offer."When I pointed out that they had caused the leak and I shouldn't be charged 500 dollars for fixing an issue they clearly caused when I just paid them 300 the day before for fixing an issue they didn't fix. He then said that because I got "hostile" he would no longer accompany me to the gas station to make sure the leak was actually fixed, and charged me full price. Don't go here, you'll get ripped off if you're lucky, and maybe put in serious danger.
