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October 2024 by Violet Chin
Extremely time consuming and uncomfortable stuffing process. I was buying a bear for an acquaintance and did not want to waste my time with the hearts and stuff. I did not intend to spend 40 minutes at the store and missed a. Appointment because of how high pressure they were on doing the steps their way.
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September 2024 by Rozzy Pozzy
Kathie and her team (Sel) were amazing with us. We lost a family member and they patiently helped us record their last heartbeat into a bear for us. Very warm and welcoming environment. 10/10 would recommend.
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August 2024 by Alan Chew
Very helpful, no questions asked ?
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August 2024 by Chris Rupert
Very poor customer service unorganized and disinterested employees. Been coming here for all my grandkids 1-15 and this was the worst experience ever. No wonder store is empty
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June 2024 by Corey Settles Sr
I like the store itself, but customer services wasn't great. For me the workers didn't show any interest of helping me with questions I had on promotion they are currently running. The customer services needs to improved.
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May 2024 by patrick macdowell
Amanda was absolutely spectacular with our son. She's amazing and we're grateful she was there today!
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May 2024 by Candice Ray
Clean store
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February 2024 by Kai-Yuan Shih
Awesome birthday party experience. Kathie the store manager is extremely helpful, patient and kids having great fun! Highly recommended
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January 2024 by Tiff O
I used to bring my oldest daughter here when she was little. They always used to make it a magical place and it was always such a treat. It was her most favorite place ever! But, a couple weeks ago, I took my youngest daughter for her first time. We timed our trip to be when the mall itself wouldn’t be busy so it wouldn’t be a crazy madhouse. I wanted her to have that magical experience her older sister used to have. Instead , it was an awkward waste of money. I remember they used to do a little magic thing with the heart before it went in the bear to give it that extra love and “bring it to life”.They used to interact with kids and make it all about them. Nope. Not even close. They just had her pick it out and then they just stuffed it in. I felt like they were just annoyed we were there. It felt rushed. There was only one other customer there and nobody looked busy as they were just standing around talking amongst each other. So I figured they should have had time to make her first experience memorable. When we went to fill out the birth certificate info, the employee made it awkward to say the least. She was just rushing through it. When it got to the gender question, I was midway saying “female” and she just quickly skipped it and told me…”that doesn’t matter” and just moved on to the next. It may not seem a big deal to some, but in that moment, for us, it was very weird. I am probably offending some people with my unpopular opinion, but my daughter is only 4 and I am not at all trying to introduce her to the new “confusion” in the world just yet. It won’t hurt anyone just to mark female on the questionnaire. That should have been OUR preference whether that matters or not. Please don’t push your beliefs on me and I won’t bother you with mine. Overall, it was just a bad experience for the $77 I spent.
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December 2023 by Alaina Worden
Great indoor activity with your Littles.
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December 2023 by Winterlord Bismark
Been going to to this location since i was a kid? it was nice to bring my children here. We all had such a blast.cannot wait to be back ?
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November 2023 by Derald Hanson
Look plush
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November 2023 by Yadira B.
Coworker were very nice & help me build & stuff my very first BAB Kuromi with pumpkin spice scent
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October 2023 by Margarita Weinman-Brown
New baby bears to take home!
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October 2023 by hmfraser1
Attendants were friendly. We had a fun experience
