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March 2024 by Hayes O'Neal
Typically Buckle is one of my favorite stores to shop at, just not this particular Buckle. I'm not sure if all the employees here are terrible or if it's only the employee I interacted with. "Julie" came up to me, asked if I needed a fitting room and I asked her about some jeans which she said she would look for. So then I stood by the waiting room for at least 10 minutes while she chit chatted and giggled with a male customer along with her coworker. Finally she noticed me standing there, waiting for the fitting room I thought she was getting for me 15 minutes ago and doesn't even mention the jeans she was supposed to be looking to see if they had. It was beyond frustrating so I left and I don't think I'll be returning. I know if my employees were standing around flirting with customers instead of doing their job I would be looking for new employees
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July 2023 by FRodriguez
I love the clothes from this store, the worse is the employees, my last visit was last week on July 17 2023, any of the employees ask if i need anything, they just was using their phones laughing like crazy sitting looking to each other having conversations about stupid things but nothing about the store, customer, or how to improve a better customer service, owner please train your employees cuz we need a better customer service, cuz the clothes isn’t cheap.THANK YOU.!
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May 2023 by Shreyas Kishore
Probably had our worst retail experience this evening at Buckle. There were two girls on the checkout counter chatting loudly, not welcoming or helping any customers. My girlfriend went up to them and politely asked if they have a clearance section, and one of the girls just rudely said “No” and continued chatting. Pathetic customer service.
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February 2023 by Aza Y.
Went there to buy clothes with my daughter. Super nice people and lots to choose from.
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November 2022 by Mary Stumper
Staff is always awesome!My husband surprised me and took me to Buckle in the Washington Square Mall. I got new clothes! Thank you Chris!
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September 2022 by Bonnie Miller
They really took the time and patience to help me get the perfect pair of jeans. Pretty expensive but worth it.
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August 2022 by Elisabeth Jordan
Fantastic customer service. I can't stop gushing about it! The manager knows how to bring in customers by going above and beyond.
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August 2022 by Cindy Kessler
Took my granddaughter school shopping. The prices and selection were great
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August 2022 by Pete Okrasinski
Love their jeans! Now RR makes shorts!
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July 2022 by Jennifer Bergman
Had online returns to do today and Bailey was a rockstar! She was super helpful and very sweet, made everything go so smoothly. She’s an excellent representation of great customer service. Thanks so much for your help today Miss Bailey!!
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June 2022 by C AD
I have shopped at Buckle for years in different locations. Went to this store to purchase pants an noticed several displays that are very unacceptable & inappropriate in today's environment especially in this area!!!
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May 2022 by Everenferno
Always out of stock on Rock Revival jeans ,why advertise
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January 2022 by Matt Modesette
I had the absolute best experience there. The second I walked into the store, the employees welcomed me and ask about my shopping needs. I told them what size I was and they took it from there. I didn’t have to pick a single thing out. They asked a few questions to gauge my style and after that I was in a changing room being treated like Julia Roberts in pretty women. “ just for reference, it was Julia’s second shopping experience….the good one. Bailey and her staff were so incredibly friendly. They found me shoes, shirts, and paints. I’m the kind of guy who likes to get in and get out quick because shopping for myself is something I really don’t look forward to doing. This was such a great experience that I think I was there for almost two hours. I work in sales so I truly appreciate genuine people who like what they do and go out of their way to treat people well. I hope you guys give Bailey her own store soon. Thanks again! Plus Bailey has the best laugh. I swear, it could end wars lol.
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October 2021 by Jesse White
Love the store, shop here all the time, but store member Lucas needs additional training on proper customer service. It felt like I was inconveniencing his day by coming into the store.
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September 2021 by Michelle Henkelman McGrady
Excellent customer service with quality products
