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November 2023 by N. Van Der Maat
Annette Sarinen is the worst. She told me to not pay my tax debt. And that she would fix it 3 years later I owe 30 thousand and have to make monthly payments she doesn’t do anything and takes your money. Run away from her please be careful. She forgets and argues with you.
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May 2022 by Gregory Anderson
Annette- Zero communication, unprofessional, incompetent and rude. Annette is not well versed in tax prep of any complexity. Her tax prep would have triggered an unnecessary (confirmed by outside CPA) taxable event in excess of $120,000 but apparently she didn’t care, as she would not even respond to my repeated calls and emails. She and her team make it a habit to not reply to emails and phone messages. Her staff will not answer any questions, nor will they transfer your call. They take a message which never gets a reply. Look elsewhere for you tax prep needs.
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May 2022 by Philip B.
I have been a loyal client for years. They have always been a bit on the expensive side but they were always prompt and concise. This year was my last year with them. About 6 weeks before the tax filing date I provided them with detailed tax spread sheets - not unlike prior years. At tax deadline they (paid) for an extension ( I have never filed late ). I was lead to believe the extension was precautionary. Almost a month after the deadline they finally completed my return (apparently I was waiting for Dan - our tax preparer to return from vacation). After all was said and done, I am waiting to see what I owe the Fed and State for late tax payments. To top it all off, the cost for my tax preparation, with virtually no income/expense changes, went from $540 in 2020 to $650 for 2021 - and that is after a $50 "courtesy discount". Unreliable, Unprofessional, Overpriced. If you want to avoid the mental anguish associated with timely tax preparation then go somewhere else.
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May 2022 by Greg A.
Annette- Zero communication, unprofessional, incompetent and rude. Annette is not well versed in tax prep of any complexity. Her tax prep would have triggered an unnecessary (confirmed by outside CPA) taxable event in excess of $120,000 but apparently she didn't care, as she would not even respond to my repeated calls and emails. She and her team make it a habit to not respond to emails or phone messages. Look elsewhere for your tax needs.
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October 2020 by Ernest Collins
My friends recommended this place very much I look forward to visiting. I hear grate things!
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March 2020 by Kyle Chappell
They held our taxes for a month. And then told us they couldn't help us
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March 2020 by Brown Bear Herbs (Arati Ursus)
Annette is a friendly and detail oriented person. She however did not respond to an email and phone call about what she called a very important form I needed to fill out, but couldn't find online. As a result there was no way to get them in on time, except perhaps calling another accountant. When we finally spoke in person about it she apologized, said it wasn't really important and she didn't actually know how to find the form herself.I started the process of getting my business taxes done well over a month ahead of the due date. I was used to H & R block where they take a few days at most to get your taxes done. This took over a month altogether. I realize that Annette may be more detail focused than other accountants but that is just something that people should be aware of when trying to plan their taxes. They also had some issues where they were having there emails go into spam mail boxes. They finally checked on this aspect with me (because communication was going awry) on 4/15. However by that time we had already solved the issue (of making sure I checked my spam). These things alone would not have warranted such a low review (maybe 3 or 4 stars).She has a older female secretary who gave me a hard time because I called to make an appointment too late in the day. In my opinion that is best handled by not picking up the phone.Her son Victor is the office manager, when I tried to clarify some final details about the taxes and clarify why they hadn't been turned in, he insulted me, hung up on me, told me he was too busy to give me basic information, was generally hostile and told me to shut up. Seriously I was shocked and could hardly believe my ears but my daughter who was sitting across the room could actually hear it through the phone (it was not on speaker).I will say that he claims that all details about how they run their business are carefully outlined in a legal document they hand out. However as a business person I feel that it is important to communicate these things too. Like maybe checking in and saying, hey we haven't seen your signatures yet...did you get the email? That would also facilitate their getting paid quicker.Overall the experience was not convenient or positive. It was definitely cheaper than H & R block. For the most part I bet my taxes are correct, oh...except for that form that was very important and then didn't matter???! Hopefully this was an anomally at Accountax. If not, there are certainly many options out there.
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July 2019 by Caleb F
Had a disastrous experience here. First they had to final an extension even though I gave them plenty of time which I've never had to do before. Even after that, they took months to finish my return. Second, they made mistakes and expected me to pay to correct it. Third, they're expensive even after their so called discounts. Maybe my preparer, Sherry Olsen wasn't the right person to get after reading all the positive reviews on here. She also could be rude at times too. Also had issues with communication as well as a previous review said with emails. I specifically asked if emails were a good way to communicate and often didn’t receive a reply. Never again!
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July 2019 by Caleb Fung
Had a disastrous experience here. First they had to final an extension even though I gave them plenty of time which I've never had to do before. Even after that, they took months to finish my return. Second, they made mistakes and expected me to pay to correct it. Third, they're expensive even after their so called discounts. Maybe my preparer, Sherry Olsen wasn't the right person to get after reading all the positive reviews on here. She also could be rude at times too. Also had issues with communication as well as a previous review said with emails. I specifically asked if emails were a good way to communicate and often didn't receive a reply. Never again!
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June 2019 by Caleb F.
Had a disastrous experience here. First they had to final an extension even though I gave them plenty of time which I've never had to do before. Even after that, they took months to finish my return. Second, they made mistakes and expected me to pay to correct it. Third, they're expensive even after their so called discounts. Maybe my preparer, Sherry Olsen wasn't the right person to get after reading all the positive reviews on here. She also could be rude at times too. Never again!
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June 2019 by Brown Bear Herbs
Annette is a friendly and detail oriented person. She however did not respond to an email and phone call about what she called a very important form I needed to fill out, but couldn't find online. As a result there was no way to get them in on time, except perhaps calling another accountant. When we finally spoke in person about it she apologized, said it wasn't really important and she didn't actually know how to find the form herself.
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December 2018 by Debra Hoffman
Annette has been a Godsend! I've been dealing with a complicated estate that my father set up with a bank for over a year now. She is the only one who did the hard work, provided me with answers and got the job done. She has a client for life! It's not just about the numbers. She truly cares about the people she serves!
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April 2018 by Carol C.
Annette has been helping us untangle years of back taxes and we've been thrilled with the services here. They are knowledgeable and efficient, and helped us navigate a situation that was complicated and stressful much more easily than I would have thought possible. I wholeheartedly recommend them.
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October 2017 by Dennis Johnson
Annette has been such a great pleasure to be around. She (and company) have been so supportive to the local community. Not a week goes by without me hearing her tagline,"Yippee, it's tax time." Thanks for all your efforts. Highly recommend!
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February 2017 by Dan Portland
Wonderful people and super efficient process. I'll never do my own taxes again!
