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December 2023 by Gary Schartz
I walked up to the drive thru ATM to check my balance. Strange machine. I was not paying attention. You put your card in sideways. Other than that. Boom boom boom. Out the door, goodbye, gone.
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August 2023 by Jale Soulmn
It’s a great bank if you want to sit in line for 20 minutes then have some person walk through the door and get helped without even waiting for 5 seconds. Don’t go to this bank better off going to the Keybank in Lebanon
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July 2023 by Brian Kindle
I find this KeyBank convenient right off Hwy 20 and they are open hours that work for me. I come in once or twice a month to withdraw a little cash from my account, the teller is typically very friendly and happy. I never have to wait in a line, as when one begins to form another teller usually helps.During my quick trip today, I was greeted with a "hello welcome in" on my way in and only waited moments to be helped with my transaction which only took 3 minutes. I wish I received this kind of service at other banks I go too.
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July 2023 by Kelee Gatliff
I have been with keybank for about 30 years. I am going back to tell them how unhappy I am with this bank. God Awful!!
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May 2023 by Brandon Reed
Atm is always broke they like to put hold on direct deposits this bank is literally a joke
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May 2023 by Lisa Chesterman
Love this bank all around.
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November 2022 by Nick Dadey
It's 2022 and your atm can't take cash deposits. Get out of the stone age.
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March 2021 by Michelle Langdon
This bank has so many fees!! They lie!! Been at other banks for 15+ years and never have encountered the problems I have in just the short while I've been banking with these people!! They do not care about you or you being a satisfied customer!!!
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May 2020 by Ben
Terrible bank
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June 2019 by Hannah S.
At Sweethome KeyBank Kimberly is truly outstanding, she always goes out of her way to help others and she always makes me feel welcome. Truly if anyone deserves a promotion it would definitely be her! I wouldn't recommend any other bank over this one especially at this location! Thank you again Kimberly always having a positive smile and being so great! By far the best customer service I have ever received!
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June 2019 by roxxysnny1
Been trying to set up an estate account for months with Mike. Never calls me back, never has any new info on what legal says. I have an account here that was had 8000 stolen in the form of a fraudulent check and deposit and bank didnt catch it or anything! I've decided that I'm going to changed banks once I get that money back! Very bad service!
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January 2019 by Jozie Balcom
Special thanks to Kimberly! Thank you for your help and patience. Truly made my experience here amazing.
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December 2018 by ved chawla
NOT a realiable service,with fake promises, bought merchant services, mooved all my accounts to their bank ,they took money from my account, because of creppy services I returned the device,but can't get my money back fully. Refused by the employee, their names are Robin Cook and Heather Rodriguez,was very rude on phone.
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December 2018 by Chad Ray
This place amazes me how bad it is. Had to deal with a very nasty lady. Would not recommend coming here!
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November 2018 by Hyper Lips
I came in a while ago and I don't remember who I was talking to but she had blonde/white hair and she was VERY rude to me. I just came in to asked a couple questions about the bank and I was being pretty friendly but she was just not having it apparently. Was a very unwelcoming experience. This was also my first impression on the Key Bank since I am currently looking for a bank to use and quite frankly I will definitely choose a different bank to do buisness with if this is how they treat people. I asked others what they thought about it and they too have said that they had problems with this rude blonde. The last thing I need is to have someone with a bad attitude handling my money!
