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July 2024 by Nancy
This bank has very poor customer service. I made an appointment to speak to someone, showed up 5 minutes early and was still waiting 21 minutes after my scheduled appointment. I finally gave up and walked out. How disrespectful for them not to consider your time as valuable as theirs’. I’ll never do business at this branch again.
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July 2024 by Chris McNelly
I needed to have a Debit card replaced. I stopped by this branch and was helped by a friendly woman. I had my card 2 days later. Thanks!
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July 2024 by Leslie Snow
It is very hard to talk to a live person at this branch. If they are busy with customers they ask you to call back at another time. This is not good service. It is twenty minutes til closing!
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December 2023 by Susan Hebel
I requested a payoff statement they said they had to snail mail. Turns out it's not true and I never got it and it affected my ability to refinance with my credit union and I got no support in the additional accrued interest I had to pay. They said they sent me a payment book. They did not. They said they sent me a welcome packet. They did not. They never even sent a 2nd statement to make my regular payment and I was late with it. They wouldn't reverse the interest and they would not take a principle payment because my new payment t was due. They just kept saying they understood my frustration. But they don't care. They even went as far as to blame my credit union for not asking them directly for the payoff. I had already asked Chase for it.
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August 2023 by B Gr (Mr B)
Making payment for my wife's credit card it was 10 cent check over they wouldn't take payment
I'll have to make a second trip
Poor customer service and bad training by management
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September 2022 by Bruce Green
Making payment for my wife's credit card it was 10 cent check over they wouldn't take paymentI'll have to make a second tripPoor customer service and bad training by management
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August 2022 by Bill R
NEVER OPEN despite phone lines ringing, lights on inside the building, and online hours indicating regular business hours. It's like they're supposed to be open, but nobody showed up to work.
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July 2022 by liam bliss
This bank cannot even bother too open. What kind of bank doesn’t ever open.
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July 2022 by Eugene E
Online hours are wrong. They are literally never open. Don’t waste the drive, not sure why they even pay rent for the building.
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November 2017 by Diane Reedy
Friendly & helpful!
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August 2017 by Moniq Dayton
In need of the business services but yet again critical staff members were leaving at 230 and no one else can help. 2nd location to drop the ball today.
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July 2017 by Monique Coleman
In need of the business services but yet again critical staff members were leaving at 230 and no one else can help. 2nd location to drop the ball today.
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April 2017 by M E
Always helpful and I appreciate how the tellers here have managed to kerp a good sense of humor while remaining professional and respectful. One of the most enjoyable banks I've ever been in.
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April 2017 by Bill
They have an outside ATM which is convenient. Staff is friendly and​ helpful
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September 2015 by Sue Byrum
I have spent a lot of time at the Chase Bank in St. Helens serving as the Personal Representative of my mother's estate. I highly recommend this bank for the professional services I received. Everyone has been helpful, courteous, courteous, and patient with me.
