Wheel & Rim Repairs in Springfield, OR

“Absolutely the best service I have experienced to date. After a different mechanic caused more damage than doing the job he was hired to, Earl stepped up and fixed this mess. Going above and beyond. Sam's Auto will be the only service I will ever use again. Thank you”

“I recently moved here from out of state & went to Les Schwab for a new set of tires after hearing good things about them. It was extremely easy to make an appointment online. I went in, told them I had an appointment, and they took my car in almost right away. I also scheduled an alignment because I heard it was recommended when getting new tires. I figured it might take a few hours based on past experiences with car maintenance, but they were much faster than I expected. I think it took a little over an hour for everything. When my car was ready, they went over everything with me. It turned out that my alignment was already pretty good. They said they tweaked it a tiny bit, but it wasn’t enough labor for them to charge me for it. I’m a younger woman that’s naive when it comes to vehicles and I worry about getting taken advantage of. I thought it was really honest of them and it meant a lot to me. They could’ve easily charged me for it and I honestly wouldn’t have questioned it. The price I paid was exactly what I was quoted online, so I thought that was awesome. However, when my car was ready & I went to leave, something sounded really weird. I knew something was wrong. I immediately went back inside and let them know that it was running weird and making a strange noise. At this point, the place was pretty busy & I started to panic a little bit thinking something happened while it was being worked on. They were super apologetic and were willing to take another look at it because they didn’t feel comfortable sending me off with an issue that wasn’t there when I arrived. I can’t believe how kind & efficient they were in addressing the issue. Every employee seemed extremely busy, but they prioritized me and got my car back into a bay almost right away. It ended up being a very simple issue with the placement of some kind of rubber piece. I can’t exactly remember its function. It felt like they identified the problem & fixed it in an instant! I talked to a very nice gentleman after and he explained what the issue was. He even drew a diagram to help me understand. I went to leave & my car ran great! The tires felt good. The alignment felt good. Everything went incredibly smooth. I will obviously have to wait and see how the tires hold up, but I’m very happy with the service I received. I talked to three different men and a woman during my appointment & they were all very welcoming, caring & helpful. I didn’t feel like they were trying to take advantage of me, and they seem to really care about their customers. I highly recommend this location! I will definitely visit again if I need any future tire maintenance :)”

“I needed my tires rotated. I purchased the car with fairly new tires on it so I had no idea where the tires came from. I went to Les Schwab because I know they have a great reputation. They rotated the tires and checked my tire sensors and did not charge me. They said they thought the tires came from them!”