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November 2023 by Sages F.
Where to begin: pharmacy is nuts. I used to pick up my meds from there due to convenience but it's no worth it. They say your prescription is ready but it never is. Lines are ridiculously long just for them to say its not ready even when you got a text saying it was.Now onto the store, there is a very rude employee named Keith, he is so so rude. I always say hi and be courteous and say "have a good day." He never says a thing to me. I don't know what kind of vendetta he has but it needs to stop. No one deserves to be ignored.
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August 2023 by Mark M.
Another unbelievably incompetent and irresponsible experience with the Walgreens on Main Street in Springfield, Oregon. I've been using the Walgreens Pharmacies for 40 years. I've always been more than satisfied with the way they've taken care of me until I moved to Springfield, Oregon. Since my move here 2.5 years ago, I've had a steady stream of the worst care for my prescriptions in my entire life, and I'm sincerely not being dramatic when I use that very old "entire life" time frame phrase. I actually hate that phrase, but it fits this situation perfectly. My most recent nightmare experience with this Walgreens happened this morning. Since this Walgreens has business hours actually worse than banking hours, I had to wait for them to open at 10:00 am. That is correct. They don't even begin to dispense medications until most people that work for a living are having their morning coffee break. Even banks open earlier than 10:00 am on a Monday morning. So, I arrive at the drive through at 9:50 to get my place in the long line of cars that are ALWAYS there unless you arrive at 5:55 pm right before they close at 6:00 pm. As a frame of reference, every Walgreens I've ever used prior to this ragtag outfit is open either late in the evening or their open 24 HOURS. Am I missing something here? So when they finally open their window at 10:01 am, I'm greeted by yet another new face I've never seen before. They must roll through employees like toilet paper . It was always reassuring to see a familiar face at the other Walgreens I used to frequent. I give the new face my info to pick up medication, so I can begin the horrendous process of the clear liquid diet and cleansing 24 hours before my dreaded colonoscopy. I'm not exactly in the most chipper of moods given my current state of hunger and stress awaiting my medical procedure where you get to feel violated and the offender doesn't even by you dinner first! So the new face looking at me through the window of this cracker jack Walgreens starts reading aloud from her computer screen and through the babbling I hear the words, OUT OF STOCK. With utter fading hope and disbelief, I ask her why I wasn't notified that they don't have the stuff which makes you run to the bathroom every 30 to 60 minutes prior to the derriere in the air procedure I was so not looking forward to tomorrow morning. She says to me, Did you call us? Yes folks, she actually said that to me. With a bit of shock and awe, my response was, No. Why would I call you to see if you were out of stock for a prescription that was confirmed for pickup? She replies, Well, we always send you an email if a prescription is out of stock. I say, Well, had I received an email, I wouldn't have driven 25 minutes to sit here in line for another 20 minutes for something you don't have, Now would I, and what am I supposed to do now when I should already have this, makes you loose poop a lot, medication in my system before my scheduled colonoscopy in the morning? She looks at me with a childlike wonder and replies, I don't know. So I now am loosing my already fractured composure. Her boss comes to the window. The two of them are looking at each other and smiling as if I'm some sort of amusement for them to help get them through their Monday morning blahs. The boss man leans into the microphone and says to me with the stale smile he was sharing with new face employee, that he will not help me if I'm raising my voice. I just have to write that at this point in time, I wanted to do a lot more than raise my voice. I drove off with nothing except for the knot in my stomach and a string of profanities in my mouth! When I got home, I called the facility where I was having my colonoscopy in the morning and canceled my procedure because I couldn't get the medication they had prescribed for me that was necessary before arriving. I had to reschedule my dreaded violation for three weeks later. Just what I wanted to do, wait a few weeks and get
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June 2023 by Joseph S.
These people are terrible that work here. My docter calls my prescription in and they always say they never received a prescription for me. Had my doctors send it again and they still didn't receive it. Don't waste your time.
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May 2023 by Timothy M.
If you're like me, you've read bad reviews on Walgreens stores and partially laughed it off because they are largely nonsensical and/or illegible. Let me make it clear: Walgreens doesn't even deserve one star in a review.Today I went to pick up a prescription. First mistake: using the drive-thru. We'll ignore the nosy lady in the adjacent lane with her eyes glued to me as I read off my phone number and get straight to the main issue: the pharmacy here is painfully slow. I spent more than a half hour there, with only one car ahead of me. (The lane closest the store was longer but four cars made it through before I made it to the window at all)Once at the window, a frantic and confused man took my insurance card and remarked that I gave him the wrong card as he needs an insurance card. I calmly explained that the card I handed him was indeed an insurance card, and he replied that he needed to speak to his manager. Five minutes later he returns to tell me there was an issue with my insurance and it'll take time to resolve, (24 hours after the prescription was sent to them) but after running my card again it went through immediately. He then of course tells me to come back later, because they're short-staffed and it'll take time to fill my prescription. He couldn't give me an estimate on this timeframe. Thankfully I won't die waiting for this prescription, because I now don't have it for today and possibly future days as well.I should've saved myself the trouble and had the prescription shipped across town to my old pharmacy near my old address. This place simply isn't worth the headache.
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April 2023 by Diane A.
The parking lot was absolutely filthy. Looked like homeless piles of crap that had been lying around for awhile. Garbage in flower beds and trash right up on side walk. I had my husband and my 5 year old granddaughter. I asked my husband to drop us off at the front door as I was not comfortable walking through the parking lot. The guy working inside was nice and I was going to ask him about the filthy conditions outside but he had a stool he sat on behind the counter. I figured he had mobility issues, so I did t say anything.Came out door seen husband had parked in front of the store. Went to get in the car with granddaughter and there was a dead rat in the parking lot we had to step over to get in the car. Never again. River road Wal Greens is just as nasty with the dumpsters being unsecured and trash thrown about everywhere. Done with this shit hole.
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December 2022 by Kyle H.
This pharmacy is consistently behind in filling prescriptions and is severely understaffed. If your doctors office sends over a prescription they won't even start filling it unless you go to the counter and say your there to pick up your prescription. Even if you receive a notification stating your prescription is ready for pick up there is a high likelihood it won't be ready. The only things slower than this pharmacy is walgreen's online pharmacy.
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December 2022 by Norris Henderson
The pharmacy has become one of the worst customer experiences i have ever had. Wait time to speak with someone either on the phone or through the drive-up window is on average 20-30 minutes. Management does not seem to care about its customers anymore. Reducing hours they are open with the excuse of staffing issues is no longer viewed as valid.
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December 2022 by Randi H.
I would not even give them one star if there was an option. Called my prescription in two days before needed. Went to pick it up after giving them two days to fill and they said it was not ready and would be 30-45 min. Sat and waited and got so angry I thought it best to leave before I exploded on someone. Talked to the woman sitting next to me who was in tears after waiting for 2-1/2 hours for her pain prescription that she obviously needed. after leaving I called to see if the prescription was ready. 2 hours later and it was still not ready! I do not blame the pharmacist or the counter people but management needs to do something about this. This is just shameful! Oh I forgot to mention that they are closed on Saturday and Sunday so I guess I will have to wait until Monday. Good thing my condition is not life threatening. I thought about having the prescription transferred to another pharmacy, not Walgreens, but they don't answer the phone to do a transfer! I have also found the same situation in Portland and Port Angeles Washington. It is a company problem!
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November 2022 by Google user
The pharmacy has become one of the worst customer experiences i have ever had. Wait time to speak with someone either on the phone or through the drive-up window is on average 20-30 minutes. Management does not seem to care about its customers anymore. Reducing hours they are open with the excuse of staffing issues is no longer viewed as valid.
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November 2022 by Kevin K.
Truly the pharmacy at this location is so poorly run, you would be better off considering a better run business. 1 hour long wait times, sometimes longer. Went in today after leaving yesterday after waiting 30 minutes, only to discover that my prescription was still not filled and would require me to wait another 45 minutes if I wished to. Wrong dosages, require 5mg of one type and they issue me 2.5. Supposed to receive 30 days and they issue me 15. Honestly can't take anymore of the ineptness, or the long waits.
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May 2022 by L C.
My go-to Walgreens! I've never had a problem there and staff was always nice and welcoming. The Pharmacy staff helped me deal with insurance issues when a prescription was not approved. When Bi-mart transferred pharmacy clients to Walgreens there was a bit of delay for a while, but that was a management and staffing issue in my opinion, and not a reflection of the staff that shows up to work and serves us.
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March 2022 by Lillian B.
Don't go here if you're not white the workers are racist and profile you and discriminate. They denied my boyfriend service because he's black and they took my credit card claiming that he stole it. The managers are very rude and unhelpful. They are snobby and have no manners. I will never shop here again.
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January 2022 by Sue L.
I wish I could give negatives stars. This is for the pharmacy only: rude, incompetent, and nasty spirited. Completely unhelpful pharmacy staff. I've been trying to get refills completed since November and keep being told "your doctors office hasn't responded." I know in fact they have, numerous times. Today, I finally drove to my doctors office and got physical copies of the prescriptions because I was so tired of hearing that the pharmacy wasn't getting a callback from my doctors office. Again, I know that is not true. I took the prescriptions in tonight stood in line, finally get to the front, only for them to tell me they were closed. I said all I wanna do is drop these off you can sell them whenever, and they refused to take the prescriptions. I tried to explain I'd been working on this for over two months now, and all I wanted is to drop them off for WHENEVER they can fill them. Nope. Completely rude and unresponsive, and took zero responsibility. Also, the pharmacy staff cannot figure out how to merge two accounts that were created in my name, as they messed something up when I first moved here. To the blonde with the bad hair, and the male pharmacist, thanks to you Walgreens will never see another dime from me, ever. I will drive to Portland before I will darken this doorstep.
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January 2022 by Jane D.
I went in at about 12 this afternoon and stood in the pharmacy line for 30 minutes to ask the couple questions I had. When I got up to the counter the lady working was extremely rude and had a horrible attitude, she was very short with her answers and practically shooed me away. When I got home the information she told me was not correct and not working so I called the pharmacy and was on hold for about 40 minutes ( not too bad ) and as soon as it was my turn in the que I was hung up on. I then proceeded to call back and have been on hold for an hour and 15 minutes only for them to hang up on me again. I understand how busy they are and how many calls they probably get a day but that is no excuse to be rude and to hang up on their customers. I will never shop here again.
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December 2021 by Megan S.
This is the worst pharmacy I have EVER gone to. our prescriptions are rarely ready on time. They told me to stop using the App to "refill" my prescriptions because it "doesn't work" and that I needed to call to request refill, but I have sat on the phone on hold for over 2 hours prior to a pharmacy tech answering the phone, being rude and hanging up on me. And beyond that, last month I had a prescription that I needed to pick up and they had already delayed me 2 days without my medication but when I get there THE PHARMACY WAS CLOSED at 230, the PHARMACIST HAD LEFT FOR THE DAY. No one could help me get my medication that now I was going to be 3 days without It. the drive through line and the line inside are always 1.5hr waits at a minimum. I would LOVE to switch pharmacies but I have to be able to get ahold of the pharmacy in order to leave them!!!
