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February 2024 by Jason Smith
Package delayed 2 miles away, 3 days in a row due to "extreme weather conditions", weather has been wonderful for a week now, no rain. 55°, what a joke.
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January 2024 by Kelly Makinson
Customer Service is non-existent with U.P.S. Business account, have tried to reach someone on Olympic street to get a driver to pick up packages when our daily driver is on vacation, It is horrific to say the least! Doug Shaw doesn't answer his phone as well and we were told to contact him directly a while ago when we had an issue.
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August 2023 by M.C. STARSTRIP
Seems like more and more these days every company wants your money but they won't talk to you. Multiple attempts to try and call to talk to a person on weekdays but phone system actively evades the ability to try and reach a person.
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July 2023 by Cyndie Baird
Unfortunately they don't have the ability to print off a shipping label, so unless you already have one, don't waste your time.
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July 2023 by Joseph Laperriere
Can't do Amazon shipping.
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May 2023 by Joseph Wagner
Thanks for their professionalism and courteous attention to my situation. Preventing a disaster from getting worse and providing exceptional service and detail tailored to my solution.
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April 2023 by Dusty Man
This location was suggested when I searched "UPS Store Near me."When I arrived, the doors were locked, and there was a big sign that said, "This is not a UPS Store. We can not assist you with shipping."This location appears to be just a UPS hub. It is clearly not open to the public.
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December 2022 by KL Rathcke
I had a 56lb package delivered to my home at approx. 6pm last night (11/17/2022) in Eugene, OR... and I wanted to leave a "thank you" for the driver who delivered it. As I got to the door a little late, he had left on the porch, and I had a big problem getting it into the house. I caught up with him at his next stop and he came back to help get it safely in the house. As the UPS 800 number refuses to let you speak to a phone rep. and I couldn't find a phone number for the UPS hub in Springfield, OR, I am leaving this message on Google in hopes his supervisor sees it and notes the great job this driver is doing.
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November 2022 by kasi moon chase
I love this place it's my job
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May 2022 by Kevin Lara
Called in requesting information about my package, they did the old" I can't hear you, I'm hanging up now"
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February 2022 by Bob Mulroy
I wouldn't go this route, but UPS makes it nearly impossible to offer feedback.Their driver routinely tosses packages in our driveway instead of walkin the entire twenty feet to a covered porch.Last night's package spent all night in the rain. Another time he tucked two thousand dollars worth of cell phones behing the tore of our car.Stop hiring slobs.
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July 2021 by Spencer Sams
Absolutely despicable customer service. They have no information or knowledge about your package. Don't waste your time calling them. Called and verified that my $2,000 computer, which was already late, needed to be signed for or it wouldn't be left on my porch and I could pick it up from them after work. Computer was left on my front porch in plain view of the entire neighborhood. Called them to ask why, and they told me that it didn't have to be signed for....... Use FedEx or USPS.
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June 2021 by Teresa Semeling
Great and easy place to drop off your packages..staff is friendly...
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March 2021 by d cook
Excellent customer service i love these guys. So helpful.
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February 2021 by Judy Collis
G.O. D.E.L.I.V.E.R. I only drove by.
