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July 2022 by Rebecca Benjamin
I called thinking my thermostat was just sticking since it would over heat off and on for a couple weeks. They quoted me 95 dollars. It was Wed. June 29th and really needed my vehicle before 4th of July, they said they would have it done by Sat. July 2nd and it would be 810 dollars because it was pump and timing belt too. Then sat. Came and gone, I left a message but no return call. I really needed my car and very much let them know that. I had someone already to fix it after the 4th.When they finally called me July 5th to get it, my steering wheel was tilted, my stereo was on AM and on Mexican music, my gas was lower and things were out of place. She said they had to reorder the timing belt kit and she wasn't there to call me. ?? Not okay. And if your test driving my car afterwards you shouldn't have the radio on. I'm sure you can guess from here what I think happened. I'm getting my car looked at to see if they even did the work they said.
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March 2022 by Jim D
Progress did a fantastic job on my brakes. I use to go to Firestone in Eugene, but had to keep returning to them for problems. This was half the cost and I don't have to keep going back.Service: Brakes
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June 2021 by David Garcia
Incredible people. Erika really knows her stuff and has excellent follow through. A good spot for car repair and they tow as well!
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June 2021 by Ambie Hurt
I love Progress, because we have taken our cars to them multiple times over the years and they have always been honest, fair and very pleasant to work with!
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March 2021 by Patrick G
I called to get my fuel pump replaced and they gave a honest straight quote. I had called a few shops before them and they all had inflated the cost. I highly recommend this place to anyone in the area. Great work and just good honest people. Can’t say enough good things about them.
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December 2020 by therose1523
Absolutely wonderful staff. Everyone was very friendly and got my car done in a day! They also stayed past closing to replace my broken headlight and only charged me for the part. Highly recommend Progress if you want fast reliable service.
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September 2020 by M Blake
I had hit a raccoon and it detached my front bumper from my grill. There was a small 1 inch crack on the bottom skirt where it attaches to the grill. A place quoted me $799 Just to refasten everything without replacing any body part. I was appalled. In desperation I stopped at Julio’s shop where he and his lovely daughter got it all fixed up for me in 20 minutes. I have a 2014 Veloster that I just love and I’m furloughed from my job at the U of O. It has a little crack but I can live with it. Im so happy they were there cause there was no way I could afford $799 at this time. They were not going to charge me a penny but I insisted on at least giving them $100. God Bless Him!
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July 2020 by Jonathan Taylor
Great place
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October 2019 by Denise H.
Not only did they change my truck's oil, they checked fluids and filters for free. They pulled out the cabin filters, that were filthy, and gave me the option of them changing them out. Very affordable prices, if you have routine service and repairs. High quality. Effortless waiting. Great time slots for the weekdays. BBB operated. They have a blog site. Waiting room and bathrooms are clean. Toolbox-coffee station is in front of their informational tv screen. Artisans wood work is displayed. Their service is impeccable. I have been taking my autos there for two+ years.
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October 2019 by Eric Ferrer
Great custumer service
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October 2019 by Ray W.
I was very pleased with my first experience with Springfield Automotive Service. I needed transmission service performed and was concerned as the servicing had been neglected by the previous owners. They gave me a couple of options including what could be done if I could not afford a rebuild. They were able to do a standard servicing after conferring with me and addressing all of my concerns. They completed the work in the time that they stated and they gave me calls apprising me of the status of the work. They had performed a full flush of the transmission, which I believe that not all shops will do. I appreciate them addressing my concerns, their communication, and their doing the job right. I would recommend Springfield Automotive Service for doing your transmission work.
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June 2019 by Katie Hunter
Amazing service and got it done in a flash. They're my go to mechanic. They have honor and don't try to overcharge you or cheat you like other mechanics I've encountered. They also are fair and try to work with your situation as best as they can. I totally recommend this place. The only flaw is their tiny parking lot. Maybe they should try to expand it a bit. It's always full so that's a tell tale sign that customers love this place! I'm glad their are still nice mechanics out there!!
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February 2019 by Michael Fish
Other mechanics told me I needed a new 900$ throttle body just to fix a sensor attached to it. This place put the sensor on for $20 and I had my car back in a day. I highly recommend them.
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July 2018 by Tad A.
I honestly feel like this shop undercharged me for the amount of work they did, not to mention the quality of work was outstanding. I have never left a mechanic happier & I can't recommend this shop enough! I live in CA & was just passing through Springfield for work. My A/C was going out & I needed it fixed fast and done right the first time. (I was recommended this shop by Joe's Truck & Trailer, who is another really great guy, btw.) Danny, the owner, is an expert in diagnosing & fixing A/C systems and I needed to get back on the road in a hurry so I was happy that his shop assured me he could have it fixed and back to me that day. Not only did he fix my A/C, but he was also able to handle another job I needed done & install a transmission cooler for me and get my truck back to me that same day. He stayed late and made it happen and then showed me everything he did and how he did it. I was really impressed with how he went the extra mile for me & the quality of his work is outstanding, as well as I swear he should have charged me double for how much work he did. Oh, and because I got back to pick up my truck early and then started to get hungry, the guy working up front even let me use his car to grab some food up the street since mine wasn't done yet. Unbelievable service. If I lived closer I'd be their customer for life.
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March 2018 by Kevin S.
Awesome shop, and honest people, I brought my truck in to get the 4wD fixed and they had it diagnosed & fixed the same day. They actually communicate to explain what the issue with your vehicle. Now it's fast forward a few months and my four-wheel drive light started coming up as service 4 wheel drive, so I called and let them know. They were very happy to have me back and said to bring it on in. They diagnosed it and it was one of the 4WD parts. They were kind enough to just swap it right out, I did not have to pay for the second installation and they upgraded my part with a lifetime warranty. I plan to bring all of my vehicles here from now on. Thanks guys, it's nice to know there's still an actual honest automotive shop.