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October 2023 by Jamie Strand
Great customer service! I have had 2 tires repaired recently that had screws in them causing a slow leak. Point S is the only one that properly airs my tires every time! Everywhere else either under or over inflates every time. I appreciate their attention to detail, quick service, respectful contact and clean bathroom! I recommend whole heartedly! Thank you!
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October 2023 by Erin Murphy
We went here with our RV a few days ago on our way back to eastern Oregon after a very kind and well-meaning fuel attendant accidentally deflated (rather than inflated) one of our front tires. The valve stem on the tire was difficult to access, and the max PSI of 80 listed on the tire sounded rather high to me (but I honestly know nothing about tires) so we went to Point S to have them check it out. They helped us immediately with no wait at all even though we only needed our tires inflated, which they do for free. All of the staff and technicians were extremely kind and helpful, especially Danny who filled our tires. He was very kind and knowledgeable. He explained the PSI recommendation for our tires, and didn’t talk down to me or make me feel bad at all for being so painfully ignorant about tire pressure lol. I’m extremely grateful for his help with the tires and the peace of mind he gave me for the eight hour drive back to eastern Oregon! I highly recommended Point S!
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August 2023 by JoAnna Halford
Thought they were great for s while but bought set of tires at about same price you would name brands everywhere else with warranty. Not even year had pasted and we have a lot of wear on tires and already down to 3mm tread. Come to find out best reasoning for needing to replace them just little over year with only 16000 miles on tire is they were cheap Japanese tires and should of been rotating more often. And they had no real warranty as more companies do. Kind of disappointed in them.
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August 2023 by Tito Williams
I went in to get a tire repair. Something the chain tire stores, like Discount Tire tends to do for free, hoping you'll come back, for tires later. When I handed over the keys and told them which tire was leaking, I was told it would be ready in an hour and I'd be called if I wasn't seen in the waiting area. When the car is ready, I go to the counter to get the keys and the person who helped me originally says it will be $20, for the repair. Now $20 isn't unreasonable for the repair, but not disclosing that at the beginning is ridiculous. No quote, no paperwork at all was done until I complained about it. He then asked if the tires were purchased there and I told him I didn't know, because I was doing a favor for a friend. He should have asked that at the beginning as well and he runs the place.This isn't the first time I've gone to this place. About a decade ago, I went there for tires. They let me leave with lock lugs on my wheels. I didn't have lock lugs on there when I brought the car in. So, getting the tire off, without the key is ridiculously hard. I should have known not to give this place another chance. Don't go here. They don't pay enough attention and you'll probably get a surprise charge, because they don't do due diligence in letting you know what's going on beforehand. Nobody likes surprise charges.
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June 2023 by Tj Langan
Best place in town to get your tires, wheels, lift kits, brakes or air bags. If your stuck in the rut using the other guys, give them a try.
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June 2023 by Nyah_Chan
This place used to be decent but not anymore! Never coming back again!I’ve had Point S do the alignments and rebalancing on all my cars for the past 2 years… but seems like all the real techs left and now it’s just a buncha kids left!Had my ENTIRE suspension system replaced on my CRV, had Point S realign and rebalance my it. Got the car back and it pulled so hard to the left that just letting go of the wheel for a second would put me in the other lane. Steering wheel also shook like crazy when accelerating or over 55mphWent back to Point S the next day, asked them to recheck everything. While waiting I saw them mess around in my engine bay and rev my car constantly. Last I checked that’s not how alignments are done, I didn’t authorize them to do anything engine related. I get the car back and they say everything’s checked out but that my motor mount and axles may be offAll my axles and motor mounts were new and I had no issues prior. Regardless I swap the axles again, no change, recheck the mounts, no problems. They assured me it’s something wrong with my car, so I go down the list trying every possible thing to no avail.I eventually throw in the towel and head to Stadium Automotive. Sure enough the alignment was way off! Got realigned, drove better but still pulled left a bit. Tested out the balance and guess what… it was insanely off tooI’m never going back, I wasted an insane amount of money and time chasing a ghost that ended up being someone else’s laziness! No integrity here whatsoever!I recommend everyone go to Stadium for alignments and Tire Sport for balancing
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June 2023 by Melissa C.
I got my headlight fixed at Point S in Springfield a couple weeks ago. A week later the light doesn't work, so I take it back and they tried another bulb and says that it must be a wiring problem. Scheduled an appt with a mechanic, over last weekend the bulb comes back on but very dim. The mechanic repairs came with a $500 bill. The mechanic said the ballast was out which would have been an inexpensive repair but the headlight was not put in straight, it was pointing downward and when the light came back on it melted the whole bulb housing. Not to mention blew the bulb which I had to again replace that was $160. I take the write up to Point S. I never expected them to pay the whole $500 bill but the customer service I got was infuriating. I asked to talk with a Manager and the guy said "What's going on". I tell him, he says "I'm the one that did it and I know I put it in correctly". Basically that was it. After him mansplaining to me how to put a light bulb in and googling what could have caused the melting I said "So can I speak with a manager". He said "I am the manager". The mechanic said they could call him and he could explain what he saw but the manager was not interested. He made ZERO effort, because ya know, he did it correctly. Even when I said "Guess I won't be coming back here" he was absolutely silent. Oh, he did give me back my $30 I paid to have it installed. For me, even if I think I did something right, if I can't prove it to you, I could have maybe not done it right. Yes the mechanic should have taken pictures but he didn't know till all was said and done. Moral of the story, Point S Springfield manager has shity customer service. I will be going to Creswell Point S in the future where I've heard has GREAT customer service and the manager cares about the customers.
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April 2023 by Patrick mcwhorter
Called this point s to have my new tires mounted and balanced on my Nissan, was told 100.00 dollars out the door. I get there and I'm told oh no since there new and I didn't buy them at point s it's gonna cost me 140.00dollars. It is total B.S. they want to charge me 40.00 bucks more simply because I didn't buy my tires from them. What a ripp-off I don't recommend anybody takes vehicles to these people they will just ripp you off.
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April 2023 by Katelyn Darling
Do not take your car here. They do not follow tire warranties, they over tighten your lug nuts on tires, and cant listen to simple instruction. You get charged for work that is not done and they lie and say they roatate your tires when they dont.
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April 2023 by Brenda Wasson
I bought my tires from them and since have had to get a screw removed and a new tire and wheel put on they are always nice and I don't wait long I have had nothing but good things to say. Thank you
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March 2023 by Mary Cadwalader (Maelstromgirl)
I have been to point S a total of three times.Once to purchase tires; another to remove a nail nearly a year later. Then today for a diagnosis. All three times they have gotten me in and out as quickly as possible.I would describe everyone at point S as upfront and honest, very communicative. They have looked at my car without cost since I purchased tires with them.They make me feel valued and heard as a customer. Leaving today I now have the confidence, and a clear maintenance plan. 10 out of 10 could not recommend these guys more; if you care for your car and the reliability, and if you -value, honest service. Then look no further because you’re going to get this from the guys at point SThanks for keeping my TDI golf on the road!
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January 2023 by Carlos “Chucky” Freitas
Great place. They did great work. And they were fast. All you could ask for.
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December 2022 by Maralyssa Gustafson
THIS IS THE PLACE!!!!! Don’t waste your time going anywhere but Point S!! They take care of your vehicle like it’s their own. They give vets a deal, they cover down on all their work (no b.s. like “it doesn’t sound bad”) you need your tire fixed? Come here. You need an alignment? Come here. If they don’t have the means to fix whatever is going on with your vehicle, they give you real legit options!!! I love this place and I’ve been a loyal customer for 8 years!!!
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December 2022 by McKenzie Leedom
Long story shortI didn’t put the effort into making sure Matt and I were communicating clearly, and sleepwalked my way home with tires on my truck that I didn’t want — paid for and all. I didn’t notice my mistake until I got home with them. I called up Matt and he got it so all I had to do was drive back and swap out for the tires I wanted, no extra charge.More than fair!!
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December 2022 by Sergio Zamora
Don't trust them as much. They ignored my request or to even bother on putting some space between the new power steering rack line. They just charged me little over a thousand and placed it in the same spot without adding something in between so the line wouldn't rub against the frame. It's obvious they did it that way so I come back when it needs a new steering rack with the same issue. Another thing too was that they also neglected to install a bolt I gave them to adjust the ride hieght on my truck they said they did. Took about half an hour to wait on them and just to notice the bolt I gave them was never installed either. And they kept it. Lesson learned here is to double check before paying for their labor. Best alternative would be Les Schwab or a better reputable service.
